Service Essays

Business Background Liquidity Services, Inc. (NASDAQ: LQDT) is a leading online auction marketplace for wholesale, surplus, and salvage assets. Their platform allows corporate and government sellers to optimize their financial return on excess assets. By offering a liquid marketplace and value-added services that integrate sales and marketing, logistics, and transaction settlement into one comprehensive solution, […]

Vinnova is the Swedish Governmental Agency for Innovation Systems. Its mission is to promote sustainable growth by funding needs-driven research and developing effective innovation systems. Through its activities in this field, Vinnova strives to make a substantial impact on Sweden’s transformation into a prominent hub of economic growth. The Vinnova Report series encompasses external publications […]

Increasing competition in the world is forcing businesses to pay much more attention to satisfying customers. A product possesses quality if a customer is satisfied with it. Unfortunately besides some giants in our market no body pay attention to wining customer not just to make money but to make them a long term profit and […]

It is important to find new ways to enhance primary care and its connection with secondary care in today’s world. This will help ensure timely interventions that can prevent unnecessary hospital admissions and save costs for the healthcare system. The study aims to assess the impact of teleconsultation services used by general practitioners in rural […]

Within the fierce competition in business, quality of products becomes an important issue since it determines the salability of a product. However, the quality is not merely the results of quality of raw materials. In fact, processes play significant roles in determining the quality of end product or services.While it is obvious that process improvement […]

According to the dictionary, a citizen is a native or naturalized member of a state or nation who owes allegiance to its government and is entitled to its protection. And citizenship is the state of being vested with the rights, privileges, and duties of a citizen and is the character of an individual viewed as […]

Background CVS (Consumer value store) faced increasing customer complaints that prevented the company from stronger growth. This problem was initially perceived to be due to poor customer service; however, by historical data analysis and customer interviews, Pharmacy Service Initiative (PSI) including “operations executives and managers”, “pharmacy supervisors, top pharmacists and consultants from the Boston Consulting […]

The process for receiving service at CVS includes five main steps, shown in Figure 1. The first step is the drop off. Customers leave their prescriptions in a box that’s divided into slots, and write their desired pickup time on the script itself. The tech then places the script into the slot corresponding to the […]

Case Analysis – United Services Automobile Association Background The United Services Automobile Association (“USAA”) was established in “1922 by 25 Army Officers to provide auto insurance to military officers” because such individuals incurred difficulty obtaining such insurance due their risk assessment. By 1988, the USAA expanded into other areas that comprised 32 wholly-owned subsidiaries. Eventually, […]

The Importance of Courteous Customer Service So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you […]

In the last ten years, the bottled water industry has grown considerably in Australia. Many Australians regularly drink bottled water with an average consumption rate of 21.2 litres per person in 2001 (according to the Australian Bureau of Statistics). Due to this higher demand, bottled water has gone from being a niche product to a […]

POM – case discussion report By Nam Phuong Hybrid marketing channel network is one of the most essential and frequently utilized systems among vertical marketing network types. Using a hybrid marketing channel network, a single firm can establish multiple marketing channels to reach various marketing segments. The marketing highlight “Hybrid marketing channels in the services […]

Kudler Fine Foods (KFF), a virtual organization from the University of Phoenix (2008), aims to create a customer tracking system using a Kudler Frequent Shopper Program (KFSP). This program will gather data on shopping habits to provide KFF with insights into customer behavior while offering exclusive incentives to shoppers. To achieve this goal, the project […]

Banyan Tree – Developing a Powerful Service Brand Synopsis Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy, Banyan Tree had launched new brands and brand extensions that included resorts, spas, retail outlets, and even museum shops. Now, the […]

When leaning with angry customers you should listen, remain positive and flexible, smile, introduce yourself, assist them, be Inexcusably apologetic, ask open-ended questions and verify answers, then take appropriate action. 4. In order to assist indecisive people one must be patient, ask open-ended questions, listen actively, suggest other alternatives, and be assertive in guiding their […]

This abstract will discuss how computer technology is used in the fire service today. I will clarify how in today’s world everything revolves around technology, mainly computer technology. In the fast paced world we live in, everyone is looking for a way to help get the job done faster and easier, including the fire service. […]

When the customer expectation has difference with the management perception like manager get inaccurately information from market research and demand analyses; manager fails to interpreted information accurately; doing non-existent demand analysis ; getting bad or non-existent upward information from the firm’s interface with its customers to management. Also the size Of the gaps effects the […]

In preparing this report, we have tried our level best to include all the relevant information and explanations to make the report informative and comprehensive. Data collected through primary research have been attached in the appendix and secondary data have been collected and used with proper citations. It was a very enriching experience for us […]

These authors have written an educational book that is directed at students who are studying to be teachers. This textbook is about the different theories of motivation that various scholars and scientists have researched and proven to work in motivating students and teachers alike. The first chapter gives an in-depth view of the different theories […]

Arc of the Ozarks is a local human service organization providing help to people in the local communities with physical and mental disabilities. The main local offices for the Arc can be found in Springfield, Joplin, and Monett, Missouri. Interviewing someone from the Arc could have been done over the phone, by e-mail, and an […]

In spite of the macro factors such as demographics and potential for technological ‘catch-up’, India may surpass these dynamic economies in the next fifty years, according to studies by notable analytical organizations. If these projections are accurate, by 2050 India could become the third-largest economy globally, trailing only the United States and China by a […]

Both Goffinett and I concurred that the ideal approach to assess the amenities and comprehend the settings for inpatients and outpatients would be through an in-person interview. Deaconess Cross Pointe is a licensed facility that provides comprehensive mental health services and psychiatric care for individuals, families, children, adolescents, and adults requiring emotional and behavioral healthcare. […]