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Anesthesia

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The EHR application for anesthesia administration. This application is integrated with OpTime and EpicCare to streamline documentation workflows across roles and it supports documentation of pre-op evaluations, pre-admission testing, intra-op care, recovery care and post-procedure care - including inpatient follow-ups and post-op phone calls.

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ASAP

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The application for the Emergency Department. It has the capacity to do "mini" registrations, has an easy-to-use charting tool and allows for real-time patient tracking.

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Beacon

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The Epic application for Oncology that enables providers to create treatment plans based on standard protocols and make treatment decisions guided by comprehensive decision support.

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Beaker

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The Epic application for Laboratory that accommodates draw stations, clinic labs, hospital labs and large reference labs. Barcode-enabled workflows allow laboratory technicians to track specimens within and across sites. Dynamic work lists display outstanding and overdue tests in real time.

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BedTime

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Part of Grand Central, it provides support for bed planning workflows (including bed requests and centralized or decentralized bed assignments), environmental services, transfers and discharges.

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Cadence

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The Epic application for appointment and procedure scheduling that provides context-specific instructions, conflict checking and solutions for complicated appointment searches.

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Call Management (Customer Relationship Management)

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Centralizes customer service for Cottage Health System by providing flexible workflows for managing a wide variety of customer-related communications. It offers the ability to record customer contacts, create messaging pools, review correspondence history, provide extensive reporting, and much more.

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Canto

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An app that offers a dashboard-style front-end to check schedules, the ability to respond to messages, dictate notes and review lab results from anywhere. Rounding physicians can get up to speed on patients before entering their rooms and dictate notes or send messages immediately after leaving.

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Care Everywhere

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Provides access at the point of care to the patient's medical records from other organizations.

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Claims

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The Epic application for insurance claims management.

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Clarity

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A reporting application for month-end summaries and long-term data aggregation. It extracts data from third-party software, such as Crystal, and generates a report.

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ClinDoc

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The Epic application for clinical documentation and care plans.

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Cogito

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Epic's integrated analytics and reporting, collectively named this, it delivers current clinical intelligence and business intelligence based on role and workflow. "Intelligence" can mean something different to each user, so it provides a combination of flexible tools, content, data sources, distribution, training, and process to support decisions throughout Cottage Health System with the best information available.

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Cupid

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The Epic application for Cardiology that offers multi-modality, procedurespecific clinical documentation along with streamlined consult, follow-up and referral workflow

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EMPI (Enterprise Master Person Index)

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The tool designed to keep Epic's database clean by eliminating duplicate records and by actively preventing users from creating them in the first place. It unites demographic, registration, and encounter data from Epic and non-Epic systems. Streamlined utilities make it easy to merge records when duplicates are found and to unmerge patient records when necessary.

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EpicCare Ambulatory

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The Epic application for ambulatory clinical information for patient care. This application delivers an array of documentation tools including best practice alerts and workflow management function.

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EpicCare Home

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The Epic application for Home Care, is a portable caremanagement tool for home care providers, offering easy-to-use documentation and charting tools that help coordinate patient care, improve communication with physicians and handle case assignments.

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EpicCare Inpatient

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The acute care electronic health record application that spans hospital departments and roles to connect each member of the care team to a single record and embedded clinical intelligence. It ensures that clinical decisions are based on the most up-to-date information and promotes care that is safe and well-coordinated.

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EpicCare Link

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Provides referring physicians secure, web-based access to Epic. Sharing patient information with authorized providers helps them follow the progress of care for the patients they refer to Cottage Health System and improves their ability to coordinate ongoing care.

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Grand Central (Formerly ADT Admission, Discharge and Transfer)

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Through this clinicians can access an efficient census workspace that allows them to view and update current information on patients in their care and flexible work queues help to plan for upcoming admission, discharge and transfer events.

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Haiku

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An app that will offer functionality such as chart review, patient lists, schedule, search, messaging, eprescribing, dictation and clinical image capture.

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HIM (Health Information Management)

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This Epic application is for the management of patient health records, such as chart tracking, release of information and deficiency tracking. It is also the Epic chart and film management system, which is integrated into the appointment scheduling workflow. The system can handle folders, film and fiche, as well as any number of chart types and volumes.

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ICU

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The Epic application that supports physicians and staff in the super acute, comprehensive care and interventional care areas. Features include a well organized, concise overview of relevant patient events and data (e.g., vital signs, orders, results and IVs), as well as the ability to trend clinical parameters such as hemodynamics and drips.

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Kaleidoscope

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The Epic Ophthalmology information system that enables device data capture and guides image-intensive ophthalmology documentation workflows.

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Lucy

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A Personal Health Record that is not connected to any one particular facility's electronic health record system. It stays with patients wherever they receive care and allows them to organize their medical information in one place that is readily accessible. Patients can enter health data directly into it, pull in MyChart data or upload standards-compliant Continuity of Care Documents from other facilities. Epic's Care Everywhere software can also retrieve documents from this, making information available to clinicians as part of the electronic chart—essentially patient-guided interoperability.

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MyChart

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An easy-to-use Internet site that provides patients quick and secure online access to portions of their electronic health record (e.g., lab results), as well schedule appointments, e-mail his/her provider with non-urgent medical questions and more!

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MyChart Bedside

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Allows patients (and proxies) to keep friends and family informed while they are admitted, includes interactive tools for patient education and tracking of milestones toward recovery/discharge, and includes the ability for family and friends to order gifts and flowers for the patient.

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OpTime

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The Epic application that supports surgical activities for Operating Room Management and Anesthesia, and includes tools for all key perioperative processes including scheduling, preference card management, anesthesia record keeping, pre-op assessments, procedure record and PACU documentation.

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Orders

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The Epic application for placing and managing electronic orders.

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Prelude

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The Epic application used for registration and verification of insurance information. It provides tailored workflows, wizards and extensive error checking to help users complete registrations swiftly and accurately.

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Radar

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This Epic application produces dashboard reports that inform users of trends, tasks and messages pertinent to their role and configurable to their preferences.

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Radiant

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The Epic application for radiology that encompasses procedure scheduling, clinical documentation, results reporting, film tracking and statistical reporting.

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Resolute Hospital Billing

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The Epic application autopopulates appropriate fields and submits claims in HIPAA-compliant transaction formats. Extensive rules-based claim scrubbing accelerates reimbursement and minimizes rejected claims.

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Resolute Professional Billing

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The Epic application offers a configurable library of medical necessity checks and charge/claims scrubbing routines that help reduce denials and satisfy payers. The system sends clean, accurate claims using a variety of HIPAA-compliant transaction formats resulting in prompt and accurate reimbursement.

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Stork

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The Epic application for Obstetrics and Labor & Delivery that organizes the complete course of obstetric care and supports the unique documentation workflow of Labor and Delivery.

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Tapestry

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The integrated managed care application, offering tools to automate key workflows and tasks associated with managed care administration such as utilization management, authorizations, workflow, bed day tracking and financial case management.

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Welcome Patient Kiosk

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The patient-friendly software that allows patients to check in for their own appointments through a kiosk. Welcome streamlines the scheduling and registration process, and is integrated with the Cadence application.

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Willow Inpatient

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The Epic application for Inpatient Pharmacy. Pharmacists can monitor medication treatment and improve medical outcomes, improving patient safety, minimizing adverse effects and helping control costs. Orders from EpicCare flow directly to this for verification and dispensing and also appear automatically on the Medication Administration Record (MAR).

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At the elbow support

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Individual help in using Epic that is provided by Super Users, Epic team members and staff from Epic (the software vendor for Epic) during go-live and for a period of time post go-live.

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Activity

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The place where users enter and view data in Epic. For example, the Order History activity is used to view information for an order and the Medications activity is used to manager a patient's prescription.

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BCMA (Barcode Medication Administration)

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A system that uses barcodes to electronically administer medications in an effort ensure patients received the correction medication at the correct time.

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Basic PC Skills

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The fundamental computer skills that everyone will need to have to effectively access and use Epic. Providers and staff are required to complete the Basic PC Skills e-Learning course.

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BPA (Best Practice Alert)

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A pop-up that notifies clinicians when they need to tend to important tasks, such as reviewing a patient's allergies, writing orders, and completing charting.

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CDS (Clinical Decision Support)

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The optimal delivery of accurate, valid, timely and useful clinical information at the point of need to support efficient, safe patient care. Examples include order sets, protocols, education, rules and alerts.

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CDR (Clinical Data Repository)

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A comprehensive, real-time database that consolidates patient clinical data.

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Collaborative Build

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Design/build of Epic that will reflect workflows and collaborative best practice for Cottage Health System.

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CPOE (Computerized Physician Order Entry)

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An order entry and decision support system that allows direct entry of orders into Epic.

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CT (Credentialed Trainer)

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Person who has knowledge of Epic workflows and is responsible for training Epic end users, administering end-user proficiency assessments, and providing go-live support.

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EHR (Electronic Health Record)

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A longitudinal electronic record of patient health information generated by one or more encounters in any care delivery setting. This will includes information like patient demographics, progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory data and radiology reports.

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Encounter

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A clinical contact with a patient in Epic such as an office visit. Billing is associated.

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Epic

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The name of the vendor providing the software for Epic. Epic is a privately held company located in Verona, Wisconsin.

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Dress Rehearsal

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An opportunity for staff and providers to practice Epic-related workflows in their own department/practice. Staff and providers using patient scenarios to validate their understanding of the new workflows and help them become proficient using the system prior to go-live.

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Go-live

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The first day employees and physicians begin using Epic to care for patients.

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Hardware walkthroughs

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Members of the Epic technical team tour each department/site to understand what hardware will be required to support the use of Epic. The walkthroughs include assessing the need for computers, where they will be located, computer-related ergonomics, etc.

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HAR (Hospital Account Record)

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Used to group charges for billing purposes. Each is associated with one or more patient visits in Epic.

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HOD (Hospital Outpatient Department) /HSD (Hospital Service Department)

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This is typically an outpatient department , physical therapy, radiology or lab, for example, that utilizes services from the hospital to complete patient visits. These departments often times see both admitted inpatients and scheduled outpatients. Services include registration, pharmacy, diagnostics, and others.

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HyperSpace

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The integrated platform that hosts most Epic applications.

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In Basket

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The electronic messaging system used within Epic.

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ID (Instructional Designer)

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These individuals are Epic-certified trainers who develop lesson plans and implement Epic end-user training programs. They also build and maintain the Epic training environment; train credential trainers (CTs), Super Users, and end users prior to go-live; as well as provide on-going support to Epic end users and new staff after initial go-live.

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IVR (Interactive Voice Response)

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A voice recognition phone capability that allows users of Epic to speak into a phone and have their message transcribed. Commonly used by patients/clients to schedule appointments or place pharmacy orders.

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KPI (Key Performance Indicator)

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Identified metrics that are taken before and after go-live to measure performance in such areas as productivity, quality, cost, revenue and utilization.

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MOA (Manager Orders Activity)

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Activity within the EHR to place orders

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MAR (Medication Administration Record)

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An electronic entry and documentation of drugs administered to a patient.

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Navigator

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A series of sections meant to follow a particular workflow, such as an office visit, or medication reconciliation.

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Order Sets

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Will be developed utilizing evidence-based research and consensus decision-making by specialty groups of Scottsdale Lincoln Health Network physicians, pharmacists and nursing staff.

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Physician Champion

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Physician leader representing the EHR implementation.

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Playground

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A replica of the Epic training environment (with the same patient and user information used in training) that allows physicians and employees to practice what they learned in Epic training.

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Preference List

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A set of frequently used orders.

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Reengineering

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Additional sessions following the Validation Sessions to review more complex workflows and/or discuss decisions that didn't get made due to time constraints during the Validation Sessions.

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Remote Access

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The ability for authorized and authenticated users of Epic to access the system over a secure Internet connection. Provides the ability to perform essentially all Epic functions from home or from a clinical site not on the network.

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Scope

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The parameters that define what is included in the Epic implementation such as applications, interfaces, clinical content, etc.

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Site Visits

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Members of the Epic team shadow representatives of each department to understand what applications they currently use, how they interact with other departments and to assess how many staff members work in each department. The walkthroughs help identify any special needs that will require attention before the Epic implementation.

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Smart Set

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A documentation template that groups orders, notes, chief complaints etc. This reduces date entry time.

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SmartText

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A text template for charting that can include text, SmartPhrases, Smart Lists and SmartLinks.

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SME (Subject Matter Experts)

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Individuals from across Cottage Health System with extensive business or clinical operations experience that participate in creating the clinical content and the design/configuration of the Epic system.

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Super User

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Someone who is highly trained on Epic. They assist in training peers and help provide support during and after go-live.

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Testing (Integrated)

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Ensures that all integrated workflows operate as expected. They will utilize patient scenarios in which a patient moves from department to department (e.g., from the emergency room into surgery, etc.) to test the system's integration among the applications.

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Testing (Unit)

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The use of patient scenarios to test each application and related workflows independently of other Epic applications.

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Testing (Usability)

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The opportunity for physicians and operations staff to use test scripts with patient scenarios to validate the system's functionality.

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Training (End User)

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Instruction delivered either in a classroom setting or online (also referred to as e-Learning) that allows physicians and employees hands-on experience in using Epic. Courses vary by department and job description.

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User ID

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A unique identification number assigned to each Epic user. Unique ones and passwords are required to log in to the Epic system.

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Validation session

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The opportunity for clinicians and operations staff to review, in detail, how Epic will work and how work processes will need to be changed before the system is actually built.

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WFWT (Workflow Walkthrouh)

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Detailed work sessions to ensure that Epic appropriately reflects all aspects of patient care at a particular site. Members of the Epic team and physicians/staff participate in the sessions.

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Workgroup

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A group of selected individuals to provide input on an EHR-related subject matter.

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