Connect CHPT 2 – Flashcards
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Drill-down
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As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success?
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Shopping bot
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What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?
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Usability
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Which of the following is a type of effectiveness MIS metric?
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OLAP (Online analytical processing)
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What is the manipulation of information to create business intelligence in support of strategic decision making?
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Benchmarking
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What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?
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Enables users to get details, and details of details, of information
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What is drill-down capability?
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Neural networks can analyze linear relationships only -Neural networks can learn and adjust to new circumstance on their own -Neural networks can function without complete or well-structured information -Neural networks can cope with huge volumes of information with many variables are all features of neutral network
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Which of the following is not a feature of a neural network?
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To-Be process model
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What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?
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Genetic algorithm
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What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?
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What-if analysis
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What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?
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Managerial
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Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?
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Automation
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What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?
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Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million
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Which of the below business ideas is not using AI?
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The Firefighter Robot that can extinguish flames at chemical plants Shell Oil's Smart Pump robot that pumps gas for the customer A robot that cleans and sweeps at a local airport (All of the above)
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Which of the following is an example of an intelligent system?
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Managerial level
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At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.
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Consolidation
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Van Lines Inc. is a large corporation operating in all 50 states. Jim Poulos is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada. Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division. What digital dashboard capability is Jim primarily using?
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Intelligent agent
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What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
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Transactional information
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What would managers use to make structured decisions at the operational level?
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Model
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What is a simplified representation or abstraction of reality?
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Customer satisfaction
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What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
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Unstructured decisions
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What types of business decisions would an EIS use AI for?
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Analysis processing system
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Which of the following is not a type of organizational information system?
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Virtual reality
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What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?
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A cargo transport system Book distribution center A flu epidemic (All of the above)
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Which of the following offers an example of an intelligent agent that uses a multi-agent system?
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Consolidation
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Which of the below does not represent a category of AI?
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Semistructured decisions
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What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision.
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Fuzzy logic
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What is the mathematical method of handling imprecise or subjective information?
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Web traffic
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Which of the following is a type of efficiency MIS metric?
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What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis
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Which of the below represent the four main DSS analysis techniques outlined in the chapter?
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Finance
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Which industry has been relying on neural network technology for over two decades?
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Online analytical processing (OLAP)
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What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?
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Customer-facing processes are front-office processes, business-facing processes are back-office processes
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What is the difference between customer-facing processes and business-facing processes?
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Update existing information to reflect the new information- Store the information- Process the information according to defined business rules- (All of the above)
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Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.
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Workflow
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What includes the tasks, activities, and responsibilities required to execute each step in a business process?
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Traditional distribution and logistics processes
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Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.
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(none of the above)
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When evaluating the six-step decision making process, what occurs during the solution test step?
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Redundancy
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What occurs when a task or activity is unnecessarily repeated?
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Increases in effectiveness
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As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?
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The process will begin again if the decisions made were incorrect
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When evaluating the six-step decision making process, what occurs during the solution implementation step?
