Conflict Management- Quiz – Flashcards

Which of the following statements is TRUE? A. Arbitration is necessary when one or more of the parties involved is unwilling to compromise. B. Mediation involves a third party who does not help make a decision. C. A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution. D. all of the above

Which factor is important while brainstorming? A. haggling over failed solutions B. pursuing one party's objectives C. taking a break when facing roadblocks D. never compromising

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A conflict can arise when a child is deprived of basic needs.

Which of the following statements is considered a neutral argument? A. "You need to be a professional about this." B. "I feel we can improve our communication." C. "I hope you can work on this issue." D. "It would be best if you try a little harder."

Which of the following is an influence on conflict resolution? A. capability B. the nature of the conflict C. personal attitudes D. all of the above

Which of the following is NOT considered a conflict? A. an unhappy employee quitting his job B. a debate between rival political opponents C. two friends disagreeing about who the better athlete is D. an intense fight during a hockey game

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.

Conflict resolution includes all of the following EXCEPT: A. negotiation and diplomacy between parties B. continued aggression between parties C. involvement and engagement of each party D. nonviolently reaching a solution