question

Identify the basic assumptions about human comm that directly apply to the setting, as described in the text: 3

answer

1. rule Governed 2.Context prescribes appropriate rules 3.rules are culturally Diverse Go Die Cont u*

question

The decision about whether to say "Excuse me, Professor Smith or "Hey dude" reflects the idea that:

answer

-verbal rules: formality of language

question

Which of the following reflect manifestations of informality in the US?

answer

-the use of first names -avoid titles, codes of conduct, ritualistic manners

question

Identify the concepts of formality

answer

1.address them correctly last name first EX: teacher student relationship in china- when a teacher enters the room everyone must stand and boing

question

interpersonal harmony

answer

having peace with everyone

question

what culture is notorious for avoiding the word no?

answer

Japanese

question

Which of the following is true about egalitarianism? 3

answer

1.facilates and encourages openness in commination 2.informal interactions between young and old 3.minimizes expectations of formality

question

cultures that subscribe to a hierarchical view of social status include which?

answer

Japan, China, Latin America, and Spain

question

complete the following sentence: "If we learn anything from the history of economic development it is that______?

answer

culture makes all the difference

question

Which of the following support the idea that most business transactions in the US involve culturally diverse populations?

answer

1. if you make a help phone call your likely to be transferred out of country 2.the majority of businesses are spread around the world to make more profit

question

a forceful and assertive communication style:

answer

assertiveness

question

making an initial business contact:

answer

making an email, call, or a formal letter while in places like Japan they prefer face to face communication

question

Which of the following is true about greeting behavior?

answer

every culture is going to have completely different expectations

question

In the US business context, norms of greeting behavior:

answer

-informal and friendly -shake hands before and after meeting -exchange of business cards

question

Which of the following is true about personal appearance in Mexico?

answer

-success is tied to appearance (in clothes and cleanness)

question

for the business person going abroad it is useful to know:

answer

in countries like japan you HAVE to bring a gift

question

In a business setting the the US it would be common to ask someone about their family but where would it NOT be okay to ask about family matters or personal information?

answer

Saudi Arabia

question

The leadership style that emphasizes group Harmony while at the same time it stresses that everyone in the company should know their proper place, is associated with:

answer

Asian Cultures- Korea and China

question

Approximately what percent of their time do international executives spend in negotiation activities?

answer

20%

question

The US negotiation includes all of the following 4

answer

-Rhetorical eloquence, Argumentation, Debate, Persuasion (confrontational) Rude Arguments Demand Passion

question

The Japanese negotiation style reflects which of the following?

answer

-long term view, build a relationship before entering a with a new business this establishes trust, patient

question

All of the following were presented in the text as recommendations for developing intercultural negotiating skills: 5

answer

1.be Prepared 2.develop sensitivity to Time 3. Listen carefully 4. learn to tolerate Ambiguity(understanding if they mess up a word b/c of lang dif.) 5.locate areas of Agreement Please Allow All Listeners Time

question

which conflict approach is discussed in the text? 4

answer

1.Collaboration 2. Competition 3.Avoidence 4.Accommodation

question

which of the following communication styles can be problematic for the US business negotiators if they don't understand cultural variations? 5

answer

1.Formality 2.Patience 3.Emoitonal displays 4.Direct and indirect forms of comm. 5.evidence and "Truth" Emily Frequently Drinks Till Puking

question

hierarchical

answer

status gained by birth, age, or appointment

question

All human interaction is influenced to some degree by cultural, social, and physical settings in which it occurs.

answer

true

question

An example of a communication rule is whether you "get down to business" when a business meeting starts or engage in a little "small talk" first.

answer

true

question

American's lack of formality sometimes makes international business easier.

answer

false

question

Assertiveness is an asset, regardless of one's culture

answer

false

question

The U.S. is considered one of the most hierarchical cultures, along with Australia, Israel, and New Zealand.

answer

false

question

The "death of distance" refers to significant reduction or elimination of barriers of time and distance

answer

true

question

Pressures to build and sustain global competitive advantage have changed the way firms engage in business.

answer

true

question

Cold-calling is a common practice in Egypt

answer

false

question

Chinese business people always greet the most senior person first

answer

true

question

The Japanese are very egalitarian and have few systems for ranking and evaluating people and things.

answer

false

question

German business people tend to dress conservatively in dark suits and white shirts.

answer

true

question

In Japan, giving someone a clock as a gift is equivalent to saying, 'I wish you long life

answer

false

question

The Mexican culture has a tendency to accept large power distances.

answer

true

question

The Russians often interpret an offer to make concessions as an indication of weakness.

answer

true

question

An example of a proverb that reflects the Greek attitude toward conflict is: "Do not use a hatchet to remove a fly from your friend's forehead

answer

false

question

centering conflict on people, not ideas, helps to prevent the participants from defending their egos instead of focusing on solving the problems that created the conflict

answer

false

question

In countries like England, France, and Germany, negotiators often attempt to minimize status differences during the negotiation.

answer

false

question

People who seek connections, have high affiliate needs, an genuinely are concerned about relation associations often prefer an accommodating or yielding approach to conflict.

answer

true

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