COM 145 Chapter 10 – Flashcards
Unlock all answers in this set
Unlock answersquestion
A controlling message can be verbal or nonverbal.
answer
Answer Key: True
question
A supportive climate usually results from the expression of empathy.
answer
Answer Key: True
question
Defensiveness is often a self-perpetuating cycle.
answer
Answer Key: True
question
Endorsement is the strongest type of confirming message.
answer
Answer Key: True
question
Incongruent responses contain two messages that seem to deny or contradict each other.
answer
Answer Key: True
question
Messages shaping the communication climate of a relationship can be both verbal and nonverbal.
answer
Answer Key: True
question
Perception makes little difference in determining whether a message is disconfirming.
answer
Answer Key: False
question
The most damaging kind of disconfirming response is disagreeing with the other person.
answer
Answer Key: False
question
When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.
answer
Answer Key: False
question
When you respond non-defensively to criticism, you can agree with the truth of what the critic is saying.
answer
Answer Key: True
