question

professional.

answer

A leader is a...

question

someone who is paid for their work.

answer

everyday meaning of professionalism

question

Someone who has a habit of putting the community's interest above their own, has special skills, and hold themselves and their peers to an ethical code.

answer

Professional

question

An established requirement, a principle by which something can be judged.

answer

Standard

question

the most important standard of all.

answer

A leader's example

question

How those in uniform carry themselves; bearing includes physical posture, mental attitude, how faithfully customs and courtesies are rendered.

answer

Military bearing

question

a leader who oversees entry level people; the lowest ranking member of the leadership staff.

answer

First-line supervisor

question

Technical readiness, physical readiness, and mental readiness.

answer

NCO areas of readiness

question

serving them

answer

What leadership is about

question

when the leader sees himself primarily as a servant of the team; the new leader's vaccine against becoming self-centered or a bully; not about a personal quest for power, prestige, or material rewards.

answer

servant leadership

question

the process through which leaders try to solve performance problems and develop their people; a person-to-person experience, a relationship between an inexperienced person and an experienced person.

answer

Coaching

question

dialogue, empowerment, action, & improvement.

answer

Elements of coaching

question

observation, purpose, dialogue, and follow-up.

answer

Techniques of successful coaching

question

mirroring, questioning, active listening, validating, story-shifting, addressing fears, finding the bottom line, and providing direct feedback.

answer

Tactics of Dialogue

question

a question that requires more than a "yes" or "no" answer.

answer

open-ended question

question

Simply having someone acknowledge they understand what you are going through.

answer

Validating

question

Where the coach asks the trainee to look at the problem in a different way or from someone else's perspective.

answer

Story shift

question

Can stop a person from moving forward.

answer

Fear

question

Where a coach helps the coaches express the problem in one or two simple sentences

answer

Bottom line approach

question

to be positive, constructive, and specific

answer

Feedback needs...

question

cornerstone of supervision.

answer

Trust

question

following an impartial set of rules and applying them equally to everyone; asks leaders to treat things that are alike in the same way.

answer

Fairness

question

What is required to distinguish between fair and unfair.

answer

Wisdom

question

a negative consequence;teaches someone what behaviors to avoid, not what they should be doing.

answer

Punishment

question

a learning process that provides an opportunity for positive growth; takes place when the problem is still fresh in the follower's and the leader's mind.

answer

Constructive discipline

question

fundamental law of leadership.

answer

Praise in public, correct in private

question

Leader stays calm & never loses control. Leader focuses on performance (meaning they criticize bad behavior, NOT the individual person).

answer

Characteristics of discipline

question

The reason for action. Gives purpose and direction to a behavior. Your "why" and strong reason for desiring something. Different from "talent".

answer

Motivation

question

motivators that work inside you.

answer

Intrinsic rewards

question

motivators outside of you.

answer

Extrinsic rewards

question

communicate a strong sense of shared purpose.

answer

Key to motivation

question

strategic, operational, and tactical, in that order (highest to lowest).

answer

Leadership arenas

question

leader's concise expression of purpose.

answer

Command intent

question

what a leader hopes to achieve; what the world will look like when the goal has been met.

answer

Desired end state

question

the ability to make sound judgements and act independently.

answer

Initiative

question

To express and opinion that differs from the official view. Done so respectfully.

answer

Dissent

question

Common goals, Leadership, Involvement of all members, Good morale, Open communication, Mutual respect, and a Fair way to resolve conflicts.

answer

Seven needs of a team

question

The level of confidence, enthusiasm, and discipline of a person or group at a particular time.

answer

Morale

question

sense of team pride, fellowship, and loyalty.

answer

Espirit de corps

question

Ineffective communication among team members and ineffective use of meeting time.

answer

Two biggest complaints about leadership

question

the process through which an individual's attitude, beliefs, and behaviors are influenced by other people; deprives teams of creative thinking and individualism.

answer

Conformity

question

people who receive the fruits of the team's labor without doing their fair share of the work.

answer

Free riders

question

when team members seek unanimous agreement in spite of facts pointing to another conclusion.

answer

Groupthink

question

Forming, storming, norming, and performing.

answer

Team's Life Cycle

question

when the team first comes together, usually chaos.

answer

Forming

question

Team begins to take shape and individual personalities begin to show.

answer

Storming

question

The team is coming into its own.

answer

Norming

question

The group has truly become a team. Where the team becomes it's best.

answer

Performing

question

Lead with a clear purpose, Empower to participate, Aim for consensus, and Direct the team.

answer

L.E.A.D. Model

question

self-guided, self-disciplined thinking which attempts to reason at the highest level of quality in a fair minded way; the habit of being guided by universal values of logic and a deep respect for the truth; never ending process.

answer

Critical thinking

question

Calls for critical thinkers to express their ideas such that people will know exactly what thoughts are racing through their brains.

answer

Clarity

question

Demands that critical thinkers back up their claims and that other people be allowed to double-check those claims.

answer

Accuracy

question

Calls for all supporting claims to advance the overall argument.

answer

Relevance

question

the willingness to examine every imaginable complexity or factor bearing on an issue.

answer

Depth

question

How far across either side a critical thinker will look when considering an issue.

answer

Breadth

question

When one point supports the next and the conclusions flow naturally.

answer

Logic

question

the practice of stepping back from an issue or problem as to take more of it in; helps leaders stay on target and promotes teamwork.

answer

Big-Picture Thinking

question

the practice of intensely studying an issue, trying to see it clearly, and not becoming distracted by others issues that are somewhat related to, but different from, the specific question at hand; more efficient because it allows the brain to work better.

answer

Focused thinking

question

the leader tries to see the world for how it actually is, not how we might wish to see it.

answer

Realistic thinking

question

involves valuing the thoughts and ideas of others.

answer

Shared thinking

question

the belief that a team is greater than the sum of its parts.

answer

synergy

question

The biggest obstacle to shared thinking.

answer

Emotional insecurity

question

error of reasoning.

answer

Logical fallacy

question

Attacks a person, instead of focusing on the logic of an opposing argument.

answer

Ad hominem

question

tries to prove a claim by asserting that some smart person believes the claim to be true and therefore it must be true.

answer

Appeal to Authority

question

shows the difference between correlation and causation.

answer

Post Hoc Fallacy

question

makes the assumption that old ideas are better, and that the leader's job is to prevent change.

answer

Appeal to tradition

question

Using an issue that is not relevant to the issue at hand, although it may be true.

answer

Red Herring

question

no matter how similar two things are, they are never exactly alike.

answer

Weak analogy

question

instead of attacking an issue head one, this fallacy misrepresents the opposing position, making it seem weaker than it is.

answer

Straw Man Fallacy

question

Your argument's conclusion is the same as one of your premises.

answer

Begging the Question or Circular Reasoning

question

You have tow choices and both are not good.

answer

False dilemma

question

One thing leads to another.

answer

Slippery slope

question

Honesty in the acquisition, analysis, and transmission of ideas.

answer

Intellectual honesty

question

Concentration plus imagination

answer

Creative thinking

question

The existing state of affairs; the way things have always been

answer

Status quo

question

Creative leaders aren't gaurunteed to win

answer

Creative leaders aren't gaurunteed to win

question

the process of associating certain visual, cultural, and even emotional images with a product - occurs when companies companies continually try to make their impressions on us.

answer

Branding

question

To generate ideas through the quick free-flow of thoughts.

answer

Brainstorming

question

visual arrangement of ideas and their interconnections.

answer

Mind map

question

visual representations of the major steps in a process; clear thinking made visible.

answer

Flowchart

question

avoids a win/lose situation for the team's members.

answer

Multi-voting

question

uses a point system to help you make decisions.

answer

weighted pros and cons method

question

encourages every member of a team to speak their minds.

answer

gradual voting

question

describes what a student should know, feel, or be able to do at the end of the lesson; specific and measurable.

answer

learning objective

question

describe the way we process information into memory; includes visual, auditory, tactile, and kinsthetic.

answer

Learning styles

question

like to learn from watching videos, examining diagrams and looking at pictures.

answer

Visual learner

question

Someone who learns by listening.

answer

Auditory learner

question

Want to physically touch whatever it is they are studying.

answer

Tactile Learner

question

Emphasis on physically moving around and staying active, not simply touching things.

answer

Kinesthetic Leaner

question

Most common teaching method; oral presentation of information, concepts, or principles that will lead students toward fulfillment of a learning objective.

answer

Lecture

question

Instructor controlled group process in which students share information and experiences to achieve a learning objective.

answer

Guided Discussion

question

A process-driven approach to training that is used when students need to physically practice new skills.

answer

Demo-Perf

question

games, role-playing, hands-on-activities, service projects, problem-solving challenges, etc.

answer

Experiential Training

question

replicates the conditions of a job as realistically as possible.

answer

Simulation

question

an attempt to check whether each student fulfilled the learning objectives; must be valid.

answer

Evaluation

question

shows students where they did well and where they fell short.

answer

Feedback

question

the sum of the thoughts, feelings, and behaviors that make someone unique.

answer

Personality

question

asks whether it is inborn qualities or personal experiences that shape who we are; genes vs. environment.

answer

Nature vs. Nurture

question

states that every newborn baby is born as if their mind were a blank slate onto which they write thoughts and experiences.

answer

Blank slate principle

question

contends that a person's rank in their family can have an effect on their personality and their intelligence.

answer

Birth Order theory

question

the sparkle in people that money can't buy; invisible energy with visible effects.

answer

Charisma

question

a tool for exploring our self-perception; 4 "arenas"

answer

Johari Window

question

What you know; What others know

answer

Public arena

question

What you don't know; What others know

answer

Blind arena

question

What you know; What other's don't know.

answer

Private arena

question

What you don't know; What others don't know.

answer

Unknown Arena

question

attempts to describe our different flavors of personality; 1. Extroversion vs. Introversion, 2. Intuition vs. Sensing, 3. Thinking vs. Feeling, 4. Judging vs. Perceiving.

answer

Myers-Briggs Type Indicator

question

enjoy spending time with people.

answer

Extroverts

question

prefer to direct their energy to ideas, their imagination, and their own inner thoughts.

answer

Introverts

question

interested in the specifics and the details.

answer

Sensors

question

look at the big picture.

answer

Intuitives

question

cool and collected; seldom swayed by emotions

answer

Thinkers

question

have a strong sense of empathy, and prefer to consider a problem from the other person's perspective.

answer

Feelers

question

value structure, order, and predictability.

answer

Judgers

question

prefer to keep your options open.

answer

Perceivers

question

says individuals are motivated by unfulfilled needs; Physiological needs (bottom), Safety needs, Love or Belonging needs, Esteem Needs, Self-Actualization needs (top).

answer

Maslow's Hierarchy of Needs

question

lowest needs; if not met, all other needs are forgotten.

answer

Physiological needs

question

freedom from fear, violence, and uncertainty.

answer

Safety needs

question

Feeling as if you fit in.

answer

Love or Belonging Needs

question

a desire for attention, honor, appreciation, and a good reputation.

answer

Esteem Needs

question

says "what a man can be, he must be".

answer

Self-Actualization Needs

question

say that when leaders pay attention to their people and treat them as partners, people feel appreciated and will perform better.

answer

Hawthorne Studies

question

a process whereby a living thing learns to connect a stimulus to a reflex; discovered by Pavlov; believed to be too simplistic.

answer

Classical Conditioning

question

shows how people can do bad things because a leader tells them to, stressing the importance of leading in a positive way; obedience is a powerful motivator.

answer

Milgram Experiment

question

activate to protect us from psychological injury; behaviors people use to deal with anxiety, stress, or pressure; changes the way we see reality; habit forming.

answer

Defense Mechanisms

question

Displacement, Projection, Rationalization, Intellectualization, Denial, Suppression, and Withdrawal.

answer

Types of Defense Mechanisms

question

when someone redirects feelings about something onto something less threatening.

answer

Displacement

question

the act of taking one's own unacknowledged thoughts or feelings and falsely attributing them to someone else.

answer

Projection

question

when someone devises reassuring or self-serving explanations for their behavior.

answer

Rationaliztion

question

where a person tries to remove the emotional side of a situation and instead examines their problem in an excessively abstract way.

answer

Intellectualization

question

A mechanism where a person fails to acknowledge facts that would be apparent to others

answer

Denial

question

when a person knows they have anxieties or problems, but they set them aside, choosing not to even think about them.

answer

Suppression

question

removing oneself from events, people, things, etc., that bring to mind painful thoughts and feelings.

answer

Withdrawal

question

disagreement through which individuals perceive a threat to their needs, interests, or concerns; causes an inhospitable feeling that can affect everyone on the team.

answer

Conflict

question

Best outcome in conflict.

answer

Win/Win

question

when leaders recognize conflict, but they choose not to engage the problem.

answer

Avoidance

question

1. Leader suggests that conflict is not as bad as it seems, 2. Leader smooths over differences to suggest that both parties are aiming for the same goal.

answer

Suppression and Smoothing

question

an attempt to create a win/win situation.

answer

Compromise

question

sees conflict as a win/lose situation.

answer

Zero-Sum Game

question

an attempt to resolve conflict by using a third party to facilitate a decision.

answer

Mediation

question

America's strength; a range of different qualities, meshed into a working system; usually referred to with race & gender.

answer

Diversity

question

to "pre-judge" someone.

answer

Prejudice

question

unwelcome conduct.

answer

Harrassment

question

when someone seeks revenge against someone who objects to harassment or discrimination.

answer

Retaliation

question

Leaders should create an atmosphere that welcomes...

answer

Everyone

question

Rise Up, Pull Together, Speak Out, Support the Victims, & Teach Tolerance.

answer

5 Steps to Fight Hate

question

What makes an organization.

answer

People

question

The future of your organization relies on...

answer

How you lead your group

question

what our personalities are conveyed through.

answer

Emotions

question

Intelligent use of emotions: you intentionally make your emotions work for you by using them to help guide you behavior and thinking in ways that will enhance your results.

answer

Emotional Intelligence

question

Self-awareness, managing emotions, self-motivation, empathy for others, interpersonal skills.

answer

Five aspects of EI

question

to be aware of both your mood and thoughts about that mood.

answer

Self-awareness

question

All the different impressions, interpretations, evaluations, and expectations you have about yourself, other people, and situations.

answer

Appraisals

question

when your prediction or expectation leads to your fears or hopes becoming real.

answer

Self-Fulfilling Prophecy

question

"talking" to yourself; a good way to manage emotions; stops your emotions from spinning out of control.

answer

Inner dialogue

question

thoughts that spontaneously pop out; negative thoughts can overpower and dominate your thinking.

answer

Automatic thoughts

question

making yourself willing to complete tasks.

answer

Self-motivation

question

simple expressions of belief in oneself.

answer

Self-statements

question

picturing yourself in a situation

answer

Mental imagery

question

ones that can be met, encourage you, and do not overwhelm you.

answer

Good goals are...

question

the feeling people enjoy when they are so absorbed in a task that they forget about all other worries.

answer

Flow

question

understanding, being aware of, and being sensitive to the feelings, thoughts and experiences of another.

answer

Empathy

question

helps you support the entire team; sets you apart as a leader because you can help followers through tough times.

answer

Understanding emotions

question

developing and maintaining positive relationships with others; having these means you also have intelligence.

answer

Interpersonal skills

question

a person strives to heighten the motivation and morality of himself and his followers; everyone should be learning; insists that leaders respect the individuality of each follower in helping them reach self-actualization.

answer

Transformational Leadership

question

where an exchange takes place between a leader and a follower.

answer

Transactional Leadership

question

the leader's principles and standards having the power to attract followers.

answer

Idealized influence

question

describes leaders who communicate high expectations to followers, inspiring them to become committed to and a part of the shared vision in an organization.

answer

Inspirational motivation

question

an overly eager follower who agrees with whatever the leader says.

answer

"Yes" man

question

describes leaders who are supportive of followers, listen closely to them, and acknowledge their unique needs.

answer

Individualized Consideration

question

interactions between leader and follower in which the follower's effort is exchanged for rewards.

answer

Contingent rewards

question

the leader watches followers closely to observe mistakes and violations of rules, then corrects the wrong.

answer

Active Management by Exception

question

the leader corrects after mistakes were made, and never gives feedback.

answer

Passive Management by Exception

question

means "hands-off" or "let things ride"; leader puts off making decision, provides no feedback and goes to little trouble to meet the needs of followers.

answer

Laissez-Faire

question

the ability of one person to influence another.

answer

Power

question

includes legitimate (where people obey you because you're a legit leader), reward (people follow you because of rewards), and coercive (people follow because they fear you).

answer

Position Power

question

includes expert (from technical knowledge), and referent (followers like and respect you).

answer

Personal Power

question

places where people are continually learning together.

answer

Learning organizations

question

a regularly interacting or interdependent group of items forming a unified whole.

answer

System

question

Helping each person in an organization fully realize his potential; approaching on'es life as a creative work, living life from a creative as opposed to a reactive viewpoint; continually learning.

answer

Personal Mastery

question

a person's sense of why he or she is alive.

answer

Purpose

question

a specific destination; a picture of a desired future.

answer

Personal Vision

question

when each person in an organization establishes a personal vision, this forms; includes courage and risk-taking.

answer

Shared Vision

question

the idea that teams working together can achieve more than each individual could on their own.

answer

synergy

question

the key to successful team learning begins with this.

answer

Alignment

question

taking advantage of the power of many minds to be more intelligent than one mind.

answer

Insight

question

new ideas that contribute to a team's success.

answer

Innovation

question

where team members present differing views and defend them in a search for the best possible solutions.

answer

Disscussion

question

deeply held internal images of how the world works, images that limit us to familiar ways of thinking and acting; shape how we percieve things

answer

Mental models

question

a line of thought that we claim to belief.

answer

Espoused theory

question

a line of thought representing what someone actually believes.

answer

Theory-in-Use

question

when we jump to generalizations without testing them.

answer

Leap of abstraction

question

when you ask questions and try to gain more information so that you make the best decision possible.

answer

Inquiry

question

when you make an argument in favor of a course of action.

answer

Advocacy

question

actions that relate to how a job or project gets done.

answer

Task behaviors

question

building morale, respect, trust, and fellowship between leaders and followers.

answer

Relationship behaviors

question

when you have time limits or critical situations, or when individuals cannot respond to less direct approaches; becomes counterproductive if overused.

answer

Authoritarian style

question

effective listening, rational dialogue and discussion, and consideration of others; breaks down barriers between followers and leaders.

answer

Democratic Style

question

refers to the role of the leader to clear paths subordinates have to take in order to accomplish.

answer

Path Goal Model

question

leadership that gives followers specific instructions about a task.

answer

Directive Leadership

question

leadership that the well-being and human needs of followers are met.

answer

Supportive Leadership

question

leadership that allows subordinates to share in decision-making.

answer

Participative Leadership

question

leadership that shows great confidence that followers are able to set and meet goals that are challenging.

answer

Achievement-Oriented Leadership

question

affects the type of leadership required of a leader.

answer

Nature of the task

question

allows people to discuss behaviors in a disconnected way that reduces defensiveness and judgement; gives people a common language that can be shared.

answer

Grid theory of leadership styles

question

high concern for results, low concern for people

answer

9,1 Style

question

low concern for results, high concern for people

answer

1,9 Style

question

medium concern for results, medium concern for people.

answer

5,5, Style

question

low concern for results, low concern for people

answer

1,1 Style

question

style where the leader sees himself as the ultimate model.

answer

Paternalistic style

question

style where the leader sees every situation with the underlying attitude of "what's in it for me?"

answer

Opportunistic Style

question

Ideal; high concern for results, high concern for people.

answer

9,9 Style

question

an exact statement of what you want your audience to understand, do, or believe; should be included in every essay or speech.

answer

specific purpose

question

those to whom you will speak or write.

answer

Audience

question

the way you put something together.

answer

Organization

question

a diagram that shows how your communication will be organized; organizes what you will write or say; helps you make sure you're not omitting vital information.

answer

Outline

question

Be clear, use familiar words, eliminate clutter, stay active, put statements in positive form, and use parallel structure.

answer

Communication principles

question

big, useless words

answer

$10 words

question

How long it takes your audience to decide to continue reading/listening.

answer

a few seconds

question

to share meaning, and in doing so, inform, persuade, or entertain.

answer

Main goal of writing

question

coming up with new ideas.

answer

Brainstorming

question

reasons given in proof or rebuttal; statements offered in explanation or justification.

answer

argument

question

introduces the main idea of a paragraph

answer

Topic sentence

question

The first sentences of an essay should grab the reader's attention

answer

The first sentences of an essay should grab the reader's attention

question

the central message of an essay; your essay's main idea.

answer

Thesis statement

question

a list of the ideas in your topic sentence.

answer

Blueprint

question

connect your main points so that your essay flows easily from one point to the next; tell the audience when you have finished relating one idea and are switching to a new thought.

answer

Transitions

question

first, then, as a result, moreover, now, in conclusion, etc.

answer

Examples of transitions

question

reasons or arguments presented in opposition

answer

Anticipating objections

question

where you reiterate your thesis but use different words; this is where to put something unique and memorable with which to end your essay.

answer

Conclusion

question

provides a professional format for presenting concerns and solutions.

answer

Staff study

question

Consider you audience, state the problem, analyze the entire problem, gather data, identify the facts, identify assumptions, identify the criteria for the solution, define key terms, list possible solutions, test possible solutions, and recommend action.

answer

Principles in Writing a Staff Study

question

a more relaxed way to communicate ideas to others.

answer

Email

question

an anxiety of speaking in front of people; can be decreased by 75% by preparing adequately.

answer

stage fright

question

speaking method that is employed when the material being conveyed is so important or complex that an in accurate phrase might cause a great misunderstanding.

answer

Manuscript

question

speaking method where the speaker becomes overwhelmed with accuracy stating the speech as it was memorized, so he loses spontaneity.

answer

Memory Method

question

speaking method where the speaker is given the topic shortly before delivering.

answer

Impromptu Speech

question

speaking method where speakers study their outline in depth, but instead of planning what they'll say word-for-word, they grant themselves freedom to be spontaneous.

answer

Extemporaneous Speech

question

a clear statement of what you hope to accomplish as a result of your speech.

answer

Specific Purpose

question

a thesis statement used in writing; compact expression of your argument.

answer

Central Idea

question

verbal cues indicating your progress through an outline

answer

Signpost

question

documents your work history and gives you the chance to show what makes you qualified for a job; does not include personal info (i.e, age, height and weight, marital status); suggests your aspirations; lists your highest level of education; lists your skills, awards and honors, past positions held, and references

answer

Resume

question

Make a Good First Impression, Prepare for the Classic Questions, and Ask Good Questions.

answer

Keys to Job Interviews

question

online tools that allow users to publish and share content such as text, photography, and video over the web.

answer

Social Media

Civil Air Patrol – Learn to Lead Vol. 2 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards