question

Transactional Leader

answer

Clarifies follower role and task requirements

question

Organizational Management

answer

Applying general principles of systematic planning and problem solving to direct and supervise an organization

question

Democratic Manager

answer

Asks for input from others prior to making a decision and defers the decision to the group

question

Transformational Leader

answer

Inspires followers to achieve organizational goals

question

Leadership

answer

The ability to influence others and is dependent upon whether the leader possesses that which followers seek

question

Emotional Intelligence

answer

The ability of an individual to detect emotional cues and adapt his or her feelings and behaviors accordingly

question

Leaders

answer

Act as a change agent within the organization and can be classified as either Transformational or Transactional

question

Bystanders

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Observe from the sidelines and disengage from their leaders and their organizations

question

Competence

answer

Interpersonal and technical skill

question

Functional Structure

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The structuring of groups together that perform similar duties

question

Loyalty

answer

The willingness to remain faithful to the interests of others and a concern for followers

question

Expert Power

answer

Power of an individual has when they possess a special knowledge, skill, or ability that others lack

question

Referent Power

answer

The display of admirable characteristics that others seek to possess

question

Managers

answer

Responsible for using resources to increase performance and profits

question

Managerial Roles

answer

Tasks a manager is expected to perform bases on the position he or she holds in the organization

question

Interpersonal

answer

The managerial role of the figurehead, leader, or liaison

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Planning

answer

The development of goals, which leads to the development of an overall strategy for achieving those goals

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Autocratic Manager

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Makes a decision and then informs the group about the decision

question

Decisional

answer

The managerial role of entrepreneur, disturbance handler, resource allocator or negotiator

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Total Responsibility Management

answer

Groups that balance the demand for greater profits while remaining environmentally sensitive

question

Organizational Management is a subset of managements and is the art of applying general principles of systematic planning and problem solving to direct and supervise the united efforts of an organization to meet organizational goals.

answer

True

question

_is the developments of goals, which leads to the developments of an overall strategy for achieving those goals.

answer

Planning

question

Which of the following is true concerning leadership

answer

Addresses coping with change;It dependent upon whether the leader possess that which followers seek

question

A Transactional leader

answer

Guides followers to achieve organizational goals

question

The ability to persist in the face of adversity is referred to as the_dimension of emotional intelligence.

answer

Self-motivation

question

Which of the following is NOT a style of follower?

answer

Pacifists

question

_feel strongly, one way or the other, about their organization and leaders, and act accordingly.

answer

Activists

question

According to Kouzes and Posner, _is the most critical dimension of trust

answer

Integrity

question

Types of power include

answer

Coercive, reward, referent

question

Henry Mintzberg determined that there were ten managerial roles could be categorized as interpersonal, informational, or decisional

answer

True

question

A manager taking corrective actions when the organization experiences unexpected disturbances is performing within the_of managerial roles

answer

Decisional Category

question

In informational category, managers perform the roles

answer

Spokesperson

question

A_manager is responsible for oversight of the resources within one specialized department in the organization

answer

Functional

question

Which of the following is NOT part of the strategic management process?

answer

Strategy development

question

Which of the following is a characteristic of top managers?

answer

Establish organizational goals; The gather information through the strategic management process

question

Which of the following is NOT a characteristic of conceptual skills?

answer

The emphasize a manager's performance expertise

question

A successful manager is able to do all of the following EXCEPT

answer

Maintain a relationship with only their external customers

question

In a divisional structure

answer

Groups employees together based upon product, geography, or customers

question

A critical factor to the success of any business is assessing the organizations strategic plan to ensure that personnel, departments, and management are working together toward the same goals

answer

False--it is structure not strategic

question

A _ answers the question, "What is our reason for being?"

answer

Mission statement

question

Which of the following is NOT a tool used by strategic managers?

answer

TRM

question

Operational managers

answer

Devise specific goals and action plans to ensure a positive outcome

question

Due in large part to globalization and growth of social media, the organizational environments in which management must operate is not much different than it has been in previous years

answer

False-- it is vastly different

question

An example of external factors effecting an organization include

answer

Suppliers

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According to Jack Welch, a successful manager will be able to _, handle inside politics and adversity, make tough decisions courageously, and be a team player with a staff that regularly changes

answer

Multi-task

question

The goal of _ is to balance the demand for greater profits while remaining environmentally sensitive

answer

TRM teams

question

Pareto principle

answer

The "rule of thumb" in business where 80% of a business sales come from 20% of its customers

question

Adam Smith

answer

Wrote the Wealth of Nations and was the first to recognize the connection between job specialization and efficiency

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Simulations

answer

Management models used to test different solutions under various attempts through computer programs or role playing

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Systems approach to management

answer

The ability of an organization to exploit its environment in the acquisition of scarce and valued resources

question

Simultaneous Motion (SIMO)

answer

The precursor to a flow chart created by the Gibreths to see patterns in activity which could help eliminate waste and promote efficiency

question

Administrative managements theory

answer

The study of an organization based on efficiency and effetiveness

question

Scaler chain

answer

Line of authority or chain of command

question

Single loop learning

answer

Modifying the actions of individuals or groups as a response to their errors or expected outcomes

question

Soldiering

answer

When workers deliberately worked well below their cpacity

question

Therbligs

answer

A system created by the Gilbreths to categorize basic tasks within a process by giving the tasks different symbols

question

Esprit de corps

answer

The driving force to camaraderie and enthusiasm that unifies and energizes the organization

question

Impersonality

answer

A guideline of Weber's bureaucracy where emotion and camaraderie are removed from the implementation and enforcement of rules

question

Motivation theory

answer

A hierarchy of needs proposed by Abraham Maslow

question

Alderfer's ERG theory

answer

Similar to Maslow's motivational theory with the main difference that a person can be motivated by more than one level at a time

question

Chris Argyris

answer

Proposed that classical management theories were not consistent with the personalities of mature adults

question

Inventory modeling

answer

The process by which the appropriate amount if inventory required for an organization is available at all times

question

Double loop learning

answer

Attempts to explain why the reaction occurred and uncover the root cause of the issue

question

Forecasting

answer

Used in strategic planning projects to demand for goods or services based on historical date

question

85-15 rule

answer

Created by Deming to explain the what caused a problem within an organization

question

Organizational stakeholders

answer

Persons that have or claim ownership, rights, or interest inn a corporation

question

Which of the following is NOT a reason labor shifted from farms to factories?

answer

The development of new uses in animal power

question

Scientific Management

answer

Emerged in the 19th century; Was primarily an American trend

question

Scientific Management uses scientific methods to determine the "one best way" to complete a job

answer

True

question

Fredrick Taylor used _ to develop the most efficient way to complete a task

answer

Time and motion studies

question

Which of the following is NOT one of Taylor's four guidelines used to promote efficiency

answer

Select the most suitable workers for the jobs

question

Which of the following is a negative aspect of Scientific Management?

answer

Workers were rewarded with more labor instead of monetary bonuses

question

Which of the following is the main difference between administrative management and scientific management?

answer

Administrative management concentrates on the efficiency of large groups

question

Which of the following is a function of management?

answer

Planning

question

The principles of management include

answer

None of the Above

question

Which of the following is NOT principle of management listed by Henri Fayol?

answer

Leadership

question

According to Fayol, authority was based on a manager's position in the organization, as well as his or her intelligence, _, and moral fortitude.

answer

Performance

question

Charisma occurs when:

answer

Social crisis occurs, a leader has some success attaining a vision, followers view leader as extraordinary, leader attracts followers with similar vision

question

Weber's guidelines for bureaucracy include:

answer

Career orientation, authority, impersonality, division of Labor

question

Who believed that scientific management and industrial psychology both could increase organizational efficiency through alignment of a worker's skills with job requirements?

answer

Hugo Munsterberg

question

Which theorist believed that cooperation is the glue that holds organizations together and is an inherent function needed for an organizations survival?

answer

Chester Barnard

question

The Hawthorne Studies determined that

answer

The recognition of employees as a select group increased productivity

question

Which is considered a higher-order need according to Maslow?

answer

Social needs

question

Which is considered a lower-order need according to Maslow?

answer

Physiological needs

question

According to McGegor, Theory X managers

answer

Assume employees dislike work

question

According to McGregor, Theory Y managers assume that employees

answer

Can be self-directed

question

Argyris suggests that encouragement, reinforcement, and _, forster growth.

answer

Training opportunities

question

Which of the following is NOT a component of forecasting?

answer

Available resources

question

In a doctor's office, which of the following is an application of Queuing theory?

answer

All of the above...Estimating the average arrival rate of customers; Determiningg customer satisfaction or dissatisfaction; Estimation the cost of the wait time

question

According to Fiedler, the effectiveness of a leader is determined by the degree of match between a dominant trait of the leader and favorableness of the situation for the leader.

answer

True

question

The essence of Deming's quality improvement model is:

answer

Plan, do, check, and act

question

In the check phase of Deming's quality improvement model

answer

Reviewing the results of the pilot for success and failures

question

Which of the following is NOT one of the five disciplines of the learning organization?

answer

Group sessions

question

What are the one of the four levels of the Senge innovative learning process?

answer

Values and vision

question

Which of the following is NOT considered one of Deming's fourteen points of basic industry transformation?

answer

Promote the awarding of contracts based on price

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