Chapter 15 management – Flashcards
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When thieves use your name and good credit rating to get cash or buy things, it is known as _____.
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identity theft
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A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.
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MBWA
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______ communication channels develop outside the organizational structure and do not follow the chain of command.
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Informal
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______________ is the process of translating a message into understandable symbols or language.
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Encoding
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A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____.
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a linguistics style
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The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active _____.
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Listening
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The study of the meaning of words is called _____.
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semantics
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Communication is _____.
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the transfer of information and understanding from one person to another
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Channels of communications that follow the chain of command and are considered as official are termed _____.
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formal
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Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.
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grapevine; informal
