Chapter 10 – management – Flashcards

Frank and Lillian Gilbreth developed the principle of __________, which said that every job could be broken down into a series of elementary motions.

Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Maureen's supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) _________ reward.

The tendency for people to behave differently when they know they are being studied is known as the:

You are a graduate teaching assistant in the Biology department at Fairview University. You have several graduate student friends who have graduate appointments in the business department and the English department. While everyone's compensation and employee benefits are exactly the same, your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester. Graduates students at the other departments are not required by their management to follow these rules. Lately, you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day. The motivational theory that most closely correlates with your actions is:

When Anna's manager sees her coming through the front door, he is greatly relieved. He knows that the tasks he has planned for the day will not need to be adjusted. Anna's work productivity and performance on the job are very good. Recently, her ability to get to work on time has affected her job performance. Anna's supervisor has documented a number of unrelated health issues that have prevented Anna from being to work on time. If Maslow were still alive, which of the following statements would he likely share with the supervisor?

The Hawthorne studies concluded that worker motivation:

Maslow would classify the need for recognition from others and for self respect as _________ needs.

At High Stakes International, employees tend to work with little direct supervision since employees are considered trustworthy and committed. Management's expectation for employee creativity is high. The management at High Stakes reflects theory ____________ attitudes about employees.

Management by objectives is most effective in organizations that:

Herzberg's research found that the factor that ranked highest as a motivator was:

Which of the following statements is the best description of how scientific management viewed employees?

With the looming recession, Affluent International CEO Gabriella Goodheart prepared a holiday statement proclaiming that all employees would receive a coupon for a 15-pound turkey that could be purchased during November and December of this year. According to firm's corporate HR department, the company would disperse coupons to the 6000 worldwide workers that the company employed. As a recent student that is learning about personalizing motivation, you suggest:

The personal satisfaction people feel when they have done a job well is a(n) __________ reward.

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

Maalem Ben Ali is a refugee from Ethiopia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry and thirsty because food is scarce in the camp and the main water supply is polluted. According to Maslow, Maalem Ben Ali will be motivated to satisfy his ___________ needs, before addressing other concerns.

Even across generations, motivation is likely to:

the practice of moving employees from one job to another to make work more interesting is called:

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Employees in the United States and other developed nations are least likely to be motivated by the desire to satisfy __________ needs:

__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

The most important impact of the Hawthorne studies was that it

Paul Blocker is the offensive line coach for a well-known university football team. He wants his players to report to fall practice in good shape. Coach Blocker has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to workout during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with:

Theory Y managers would:

Jerry Stead, is the chairman of Ingram Micro a technology provider with 13,000 employees. He answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it. He also wants to know if there's something they should be doing differently. Jerry Stead is building teamwork by:

While Rachael, a psychology major at the local university worked frantically at her job at Groovy Rags Retail in anticipation of the regional manager's visit, her department manager Eon Forcer had an interesting word to say to her: "Don't worry Rachael, when I first started, I made $7.25 an hour too. It gets better!" Rachael shook her head as she reflected upon how little Eon knew about what motivated her to seek perfection at this job. As she continued to neatly stack those pocket tees, she thought, "If the regional manager has the same attitude as this guy, I'm looking for another job." Rachael would prefer to work with a

According to Maslow's Hierarchy of Needs theory, which of the following would be an issue that requires the fulfillment of a lower order need?

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

The concept that a hierarchy of human needs could be used to explain motivation was developed by

is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J:

as a group, millennials tend to be:

most employees in less-developed nations are motivated by the desire to satisfy

A central characteristic of management by objectives is that:

according to equity theory, employees are likely to ask:

the work place is now:

Equity theory states that employees will perform well if they:

Which of the following practices would be most consistent with the views of scientific management?

Matt works for a sports marketing firm. He feels that he has been treated unfairly by the organization. He helped three other employees organize a series of successful street hockey tournaments in different regions of the country. While the other employees were given a bonus and corporate recognition, his efforts were ignored. According to equity theory, Matt is likely to respond by:

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

relationship building and group trust is considered very important and occurs before performing business tasks.

The original goal of the Hawthorne studies was to determine:

As a contemporary manager, your employees will perceive that their opinions are more valued if:

A key idea in reinforcement theory is that

JP Pharmaceuticals has redesigned many jobs to make the work more interesting and challenging. The company encourages its employees to further their education by reimbursing them up to $5,000 per year for tuition and related expenses. JP also recognizes worker achievements at a company picnic each spring and a company party in December. Talented employees are given promotions and added responsibilities. These policies suggest that management at JP Pharmaceuticals is using the findings of:

The major benefit of open communication in a company setting is:

According to Herzberg, the difference between motivators and hygiene factors is

For several years now economists have debated with human rights activists regarding their concern for workers in third world (developing) nations. Economists state that the employment provided by sweatshops in these nations, although not ideal, is better than what was available to these workers before these jobs existed. According to Maslow,

Managers who advocate job enrichment focus on creating jobs with