Ch7 Organizations and Information Systems – Flashcards

1) Which of the following statements is true of personal information systems? A) Personal information systems that support a particular department are called workgroup information systems. B) Adapting to changes in personal information systems is extremely difficult and time consuming. C) Personal information systems have a single user only, and so the procedures are probably not documented or formalized. D) The solutions to problems in a personal information system usually involve more than one department.

2) Personal information systems are most likely to be used by ________. A) physician partnerships B) drug salespersons C) PRIDE systems D) hospitals

3) Which of the following is a characteristic of workgroup information systems? A) isolated problems B) informal procedures C) resistance to change D) affects multiple organizations

4) Physician partnerships most likely use ________. A) inter-enterprise information systems B) workgroup information systems C) enterprise information systems D) departmental information systems

5) Which of the following statements is true of workgroup information systems? A) Workgroup information systems that support a particular department are called enterprise information systems. B) Workgroup information systems that support a particular business function are called personal information systems. C) The users of workgroup information systems are defined by levels of security authorization. D) Workgroup information systems that support a particular department are sometimes called departmental information systems.

6) Which of the following is a characteristic of enterprise information systems? A) They do not document procedures as the procedures are simple and informal. B) They are shared between two or among more independent organizations. C) They typically have hundreds to thousands of users. D) They are limited to a single department in an organization.

7) Which of the following statements is true of enterprise information systems? A) They are information systems that are shared by two or more independent organizations. B) The solutions to problems in these systems usually involve more than one department. C) They typically support less than 100 users. D) They are called personal information systems if they support a particular business function.

8) ________ are systems that are shared by two or more independent organizations. A) Inter-enterprise information systems B) Workgroup information systems C) Enterprise information systems D) Personal information systems

9) Which of the following is most likely to make use of an inter-enterprise information system? A) hospitals B) drug salespersons C) PRIDE systems D) physician partnerships

10) Functional information systems are information systems used by a single individual. TRUE or FALSE

11) Workgroup information systems that support a particular department are called personal information systems. TRUE or FALSE

12) The contact manager in an email account is an example of a personal information system. TRUE or FALSE

13) Personal information systems generally support around 10 users. TRUE or FALSE

14) Enterprise information systems have procedures that are formalized and extensively documented. TRUE or FALSE

15) Enterprise information systems are information systems that span an organization and support activities of people in multiple departments. TRUE or FALSE

16) Enterprise information systems are information systems that are shared by two or more independent organizations. TRUE or FALSE

17) The solutions to problems in an enterprise system usually involve more than one enterprise. TRUE or FALSE

18) In the case of workgroup information systems, problems are resolved by contract and litigation. TRUE or FALSE

19) Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization. TRUE or FALSE

20) Information silos help in resolving any problem that may arise due to isolated information systems. TRUE or FALSE

25) A(n) ________ exists when data are isolated in separated information systems. A) walled garden B) information silo C) mashup D) viral hook

26) Information silos arise as a result of ________. A) data integration across several information systems within an organization B) the sharing of an inter-enterprise information system with several organizations C) too many users depending on a single enterprise-wide information system D) data being isolated in systems that are separated across different organizational levels

27) Which of the following is an information systems application that supports the sales and marketing department in an organization? A) HR planning B) inventory management C) lead tracking D) recruiting

28) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation? A) accounting department B) operations department C) human resources department D) customer service department

29) Cost accounting and financial reporting are information systems applications that support an organization's ________. A) manufacturing department B) human resources department C) accounting department D) customer service department

30) Customer management and lead generation are information systems applications that support an organization's ________. A) accounting department B) human resources department C) sales and marketing department D) customer service department

31) ________ is an information systems application that supports the human resources department in an organization. A) Assessment B) Budgeting C) Customer management D) Cash management

32) Which of the following is a problem posed by information silos? A) Data cannot be duplicated. B) A lot of file space is wasted. C) The interdependence between various information systems applications increases. D) There is a lack of integrated enterprise information.

33) The problems posed by information silos ultimately lead to ________. A) diseconomies of scope B) increased costs for an organization C) diminishing marginal returns D) reduced organizational innovation

34) ________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems. A) Business process management B) Business process reengineering C) Business process outsourcing D) Business process interoperability

35) Which of the following statements is true of business process reengineering? A) It is a very fast process and is easy to carry out. B) When combined with enterprise resource planning (ERP), it has 100 percent success rate. C) It is a very expensive process. D) Due to its streamlined processes, it requires no expertise.

36) Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs. TRUE or FALSE

37) The major issue caused by information silos is wasted file space. TRUE or FALSE

38) When an organization has inconsistent duplicated data, it is said to have a data integrity problem. TRUE or FALSE

39) Data inconsistency is a major problem caused by information silos at the department level. TRUE or FALSE

40) Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems. TRUE or FALSE

41) Business process reengineering is extremely fast and economical. TRUE or FALSE

46) Inherent processes are ________. A) time-consuming business processes that involve substantial investment B) predesigned procedures for using software products C) the set of procedures that help companies implement business process reengineering D) business process reengineering techniques with low success rates

47) Which of the following statements is true of inherent processes? A) Inherent processes are almost always a perfect fit. B) Organizations cannot license the software used in inherent processes. C) Inherent processes are expensive and time-consuming. D) Inherent processes provide an alternative to business process reengineering.

48) The first phase in the customer life cycle involves ________. A) sending messages to target audiences to attract customer prospects B) attempting to win back high-value customers C) converting prospects into customers who need to be supported D) increasing the value of existing customers by selling more products to them

49) During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization. A) customer engagement B) marketing C) customer acquisition D) relationship management

50) Which of the following is a component of relationship management? A) converting prospects into customers who need to be supported B) increasing the value of existing customers by selling them more products C) positioning products in the minds of customers through promotional strategies D) sending messages to target audiences to attract customer prospects

51) During which of the following phases of the customer life cycle do win-back processes categorize customers according to value? A) customer acquisition B) marketing C) relationship management D) churn

52) ________ is the last phase in the customer life cycle. A) Marketing B) Customer acquisition C) Churn D) Relationship management

53) Which of the following statements is true of customer relationship management (CRM) systems? A) They are applications used for consolidating business operations into a single, consistent, computing platform. B) They vary in the degree of functionality they provide. C) They incorporate accounting, manufacturing, inventory, and human resources applications. D) A major disadvantage of these systems is a lack of consistency in data.

55) Which of the following statements is true of enterprise resource planning (ERP)? A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. B) The two major components of ERP systems are manufacturing applications and inventory applications. C) ERP is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties. D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

54) Enterprise resource planning (ERP) helps in ________. A) consolidating business operations into a single, consistent computing platform B) managing all the interactions with customers C) providing layers of software that connect applications together D) connecting several enterprises within the same industry

56) ________ is the worldwide leader of enterprise resource planning (ERP) vendors. A) TQM B) EAI C) SCM D) SAP

58) ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together. A) Enterprise resource planning (ERP) system B) Enterprise application integration (EAI) C) Customer relationship management (CRM) system D) Rich internet application (RIA)

59) Which of the following is a function of enterprise application integration (EAI)? A) It is used to forecast sales and to create manufacturing plans to meet those forecasts. B) It manages all the interactions with customers, from lead generation to customer service. C) It creates information silos by departmentalizing applications. D) It enables existing applications to communicate and share data.

60) Which of the following statements is true of enterprise application integration (EAI)? A) A disadvantage of the EAI software is the lack of metadata files that describe where data are located. B) The layers of EAI software prevent existing applications from communicating with each other. C) EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process. D) EAI software can be configured to automatically make conversions needed to share data among different systems.

61) The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________. A) need for encrypting a company's data before an enterprise system can use the data B) lack of resources within a company to handle the implementation of the system C) lack of variety in the enterprise systems currently being sold in the market D) resistance from a company's employees to changes in existing systems

62) When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________. A) encouraging entities at different organizational levels to create separate information systems B) developing committees and steering groups for process management C) bringing conciliators or arbitrators into the company to sort the issues D) giving the responsibility of resolving issues to the company's CEO

63) ________ is a major issue faced by companies when implementing enterprise systems. A) The failure of applications to communicate and share data with each other B) The failure to incorporate accounting and human resource applications C) The lack of a centralized database where important data such as metadata can be stored D) The gap between the requirements of an organization and the capabilities of an application

65) Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices. A) distributed systems B) departmental information systems C) business intelligence systems D) integrated systems

66) Inherent processes save organizations from expensive and time-consuming business process reengineering. TRUE or FALSE

67) The second phase of the customer life cycle is customer acquisition. TRUE or FALSE

68) The last phase of the customer life cycle is relationship management. TRUE or FALSE

69) Every contact and transaction with a customer is recorded in the CRM database. TRUE or FALSE

73) Enterprise application integration (EAI) connects system "islands" via a new layer of software. TRUE or FALSE

74) Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss. TRUE or FALSE

75) The work of committees and steering groups developed for providing process management is slow and expensive. TRUE or FALSE

76) Most organizations today create their own enterprise systems from scratch. TRUE or FALSE

77) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process. TRUE or FALSE

78) Implementing new enterprise systems can improve efficiency of an organization. TRUE or FALSE