Ch 7 HR – Flashcards

About ____ of larger firms have chief learning officers. 7

The terms "training" and "development": 7

From the broadest perspective, the goal of training is to contribute to: 7

Many organizations never make the connection between their ____ and their training programs. 7

The first step in a needs assessment is: 7

The four phases of a systems approach to training are: 7

A study by the American Society for Training and Development found that organizations conduct need assessment less than ____ percent of the time. 7

Determining what the content of a training program should be, based on a study of the job duties, is known as: 7

Organization analysis, task analysis, and person analysis are all part of what phase of the system model? 7

Determining whether or not performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as: 7

Person analysis: 7

If you were responsible for developing a training program, your first step should be to: 7

The desired outcomes of training programs are formally stated as: 7

Performance-centered objectives might include all of the following phrases except: 7

Which of the following is NOT an issue related to the design of a training program? 7

Training programs are more likely to be effective if they incorporate all of the following except: 7

An analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs is referred to as: 7

By some estimates ____ of employee learning occurs via on the job training. 7

Goal setting: 7

Modeling: 7

When we learn by watching others perform a task, this is known as: 7

The principle of learning that is being emphasized by performing the same task over and over is: 7

Whole-vs-Part Learning: 7

Which of the following is NOT a common drawback to on the job training programs? 7

Training given for one ten hour period instead of five two hour periods is an example of: 7

Spacing out the training will result in faster learning and longer retention. This is known as the principle of: 7

Periods in learning situations when progress does not occur because of either reduced motivation or ineffective methods of task performance are called: 7

Learning curves show: 7

The objective of behavior modification is: 7

All of the following are characteristics of successful trainers except: 7

The appropriate training method for factual materials is: 7

Which of the following is NOT a component of the PROPER method of performing on the job training. 7

The most common method used for training nonmanagerial employees is: 7

Common drawbacks to on-the-job training include all of the following except: 7

All of the following are suggested to overcome common drawbacks of on-the-job training except: 7

Apprenticeship training provides information in both the ____ and ____ aspects of the job. 7

Apprenticeship programs originated in: 7

Generally, to start with, an apprentice is paid ____ percent of a skilled journey worker's wage. 7

Approximately _____ of apprenticeships are in the construction and manufacturing industries. 7

Generally, an apprentice is paid about ____ of a skilled journey worker's wage to start. 7

This method of instruction allows employees to search through a virtual sea of information in order to customize their own learning in their own time and space. 7

E-learning provide all the following benefits except: 7

The method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment is the: 7

A manager who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-the-job training? 7

When an employee is groomed to take over the supervisor's job by gaining experience in handling important functions of the job, this is known as: 7

The method of providing a variety of work experiences to broaden the knowledge and understanding required to manage more effectively is known as: 7

Of the following, the method that is not used to provide on-the-job experience to managerial employees is: 7

This training method consists of having the trainee assume the attitudes and behavior of others. 7

Training delivered to trainees when and where they need it to do their jobs is known as: 7

Which of the following is NOT a component of behavior modeling? 7

The most common method of training evaluation is assessing participant: 7

Potential questions asked to gauge participant reactions to training might include all of the following except: 7

A control group: 7

____ refers to the effective application of principles learned to what is required on the job. 7

____ teaches individuals how to anticipate and cope with inevitable setbacks they will encounter back on the job. 7

Utility refers to: 7

The benefits of the training exceeds the cost of the program when: 7

The process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement is ____. 7

The four step process advocated in benchmarking includes: 7

A study conducted by Motorola showed that for every $1 invested in learning (education and/or training), about ____ came back in productivity for the corporation 7

Which of the following is NOT a component of Deming's four-step process of benchmarking? 7

____ is the process of systematically socializing new employees to help them get "on board" with an organization. 7

Basic skills training includes all of the following except: 7

When comparing employee literacy levels between 1970 and today, it can be said: 7

Diversity training comes in which different forms? 7

Government contractors and subcontractors with contracts that last for ____ or more and are for more than ____ are required by law to have business ethics codes and compliance policies and procedures. 7

According to a 2011 survey by the Society of Human Resources, nearly _____ of firms are saying they are now training managers to respond to generational differences in the workplace. 7

The first step in task analysis is to: 7

New college graduates often have a high desire for: 7

Programmed instruction is also referred to as: 7

Blogs and wikis are examples of tools used to facilitate learning via the _______________ method. 7

A wide variety of applications such as web and computer-based training and virtual classroom training is covered by: 7