Ch. 2 Introduction to Interpersonal Communication Quiz – Flashcards

Asking oneself how certain emotions alter or distort one's thinking helps improve

Which of the following is characteristic of learner mind-sets?

Which of the following employees is most likely to have a blue motivational value system?

What term is used for events that cause strong, often negative, emotional responses?

Which of the following employees is acting with incivility?

In tense and emotionally charged situations, it is important to

What is sight-reading?

Which of the following is a strength of introverts?

Which of the following is a funnel question?

_____ involves favorable explanations for why others have behaved in a certain way.

Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?

Which of the following is a sign of a person paying attention?

______ is a show of respect for the dignity and importance of others.

Why does emotional hijacking occur?

Which of the following employees is most likely to be a hub?

Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of

On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience?

Which of the following is most likely to be true about the people who exhibit high self-management?

Which of the following employees is most likely to be an extrovert?

When you are trying to read another person's nonverbal clues, which of the following should you focus on the most?

In the interpersonal communication process, the messages exchanged are

What are probing questions?

Which of the following is a solution-oriented question?

People who speak out constructively about differences of opinion are most likely to have

What is the process of interpreting messages from others into meaning?

Which of the following is most likely to be used for team conversations, and is typically less rich than one-to-one phone conversations because many participants do not provide cues continuously during the conversation?

_____ is the "ability to accurately pick up on emotions in other people and understand what is really going on with them."

Which of the following is most likely to be used for one-to-one conversations between parties in different locations, and is a fairly rich communication channel to quickly discuss and clarify workplace issues?

Which of the following communication channels is low in richness but high in control?

Which of the following is most likely to be used for team meetings or sales presentations and is a richer form of interacting than conference calls but typically requires more coordination due to technology requirements?

_____ is the "ability to use your awareness of emotions and those of others to handle interactions successfully."

Which of the following communication channels is low in control but high in richness?

When addressing thinkers, one should:

Which of the following is most likely to be a communication preference of an intuitor?

________ are future-oriented, out-of-the-box thinkers. When communicating with intuitors, take more time for discussion and don't overemphasize the details.

When communicating with intuitors, one should:

Which of the following is most likely to be a communication preference of a thinker?

A communicator may have a difficult time sending a message due to physiological constraints such as stuttering, sickness, or other temporary or permanent impairments. A noise caused due to these reasons is known as a _____ noise.