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incompatible goals

answer

Conflict involves disagreement between two or more parties because of:

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the power to control one's emotions and perceive emotions in others

answer

EI is defined as

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21%

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Estimates show that managers spend what percent of their time dealing with conflict?

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Emotional Intelligence (EI)

answer

The power not only to control emotions but also perceive them is termed

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when a group and organizational cohesion is broken down

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Conflict can be functional, or a positive force, in all of the following situations except

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prevented

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According to the discussion of conflict offered in the text, conflict cannot be:

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Do the potential losses exceed any potential benefits?

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All of the following are negative conflict diagnostic questions except:

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the presence of groupthink

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As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

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the group suffers from groupthink

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One occasion in which managers should work to stimulate conflict is when:

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values an ethics

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Which of the following is NOT a structural factor in causing conflict?

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common resources

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Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

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specialization

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t a software company there is one person for databases, one for statistical packages, and another for expert systems. The structural cause for conflict between these individuals is

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skills and abilities

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Which of the following is NOT a structural cause of conflict in organizations?

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jurisdictional ambiguities

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You have a problem with your computer, so you call the company that made it. They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware. This is an example of:

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perception

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Two machine operators disagree over the cause of an equipment breakdown. This conflict is based on differences in:

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Perceptions

answer

Long lasting and difficult conflicts between individuals usually stem from differences in

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interorganizational

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The conflict that occurs between a company and a union during a strike is:

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interorganizational conflict

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Conflict that occurs between two or more organizations is considered:

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Conflict between baseball's players' union and management

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Which of the following is the best example of a where you might find an intergenerational conflict?

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intergroup conflict

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Conflict that occurs between teams in an organization is referred to as:

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we versus them

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All of the following are positive consequences of intergroup conflict except

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make sure their tasks fit their methods of interacting

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To avoid dysfunctional conflicts in virtual teams, a manager should:

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interpersonal conflict

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Conflict that occurs between two or more individuals would be considered:

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interrole conflict

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hen a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

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intrapersonal

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As a supervisor, you are not likely to be able to solve _____ conflict of others.

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intrarole conflict

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Suppose a manager receives counseling from her department head that she needs to socialize less with the nonmanagement employees. She also is told by her project manager that she needs to be a better team member, and that she can accomplish this by socializing more with the other nonmanagement team members. This is an example of:

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defining moments

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One of the positive sides of intrapersonal conflicts is

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person-role

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When one's values conflict with his/her job demands, this is _____ conflict.

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person-role

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The conflict that develops when a role behavior clashes with individual values is called:

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defining moment

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When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

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values

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Person-role conflicts typically stem from differences in _____ between the focal person and the organization or work group.

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role analysis

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A good technique for managing intrarole conflict is:

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the tendency to compete

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The behavioral tendencies associated with an equal versus equal power relationship is:

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suboptimization

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The problem associated with the equal versus equal power relationship is:

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equal versus equal relationship

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Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

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role conflict

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Middle managers frequently are caught in a power squeeze. This conflict takes the form of:

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fixation

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A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

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displacement

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Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of the conflict?

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negativism

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When a person continually responds with pessimism to attempts at solving a problem, he/she is displaying:

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compromise mechanism

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The tendency for an individual to make up for a bad relationship at home by spending more time at the office is considered what type of defense mechanism?

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compromise mechanisms

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The mechanisms used by individuals to make the best of a conflict situation are considered:

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fantasy

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Escape from conflict by daydreaming is known as:

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win-win solutions

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The cooperative approach to conflict management leads to:

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administrative orbiting

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An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

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negotiate with the parties

answer

Two of your employees are having a disagreement over the scheduling of a production run. An appropriate way to resolve this conflict is

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negotiations

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Disagreements over wages and working conditions between a union and an employer are usually resolved through:

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distributive bargaining

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A negotiation approach where each party seeks to maximize its resources is called:

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be individualistic; collectivism

answer

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

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understanding cultural differences and appreciating their value

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The key to managing conflict in a multicultural workforce is

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assertiveness

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One way of classifying styles of conflict management is to examine the styles' cooperativeness and the styles':

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avoiding

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In research on styles of conflict management, the _____ style was least effective.

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two females are involved in the conflict

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The accommodating conflict management style is one where you are concerned that the other party's goals be met but relatively unconcerned with getting your own way. Research has shown that individuals will sometimes overestimate the importance of the relationship and focus too heavily on the overuse of accommodating at the expense of the actual outcomes. The overuse of accommodating has been shown to be more prevalent when:

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compromising

answer

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

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collaborating

answer

When two departments are in conflict but are also facing a common threat, the _____ style of conflict management is most appropriate.

Ch. 13 Conflict and Negotiation – Flashcards

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