CGS Final Exam (Chapter 12) – Flashcards
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Setting queue priorities is a type of _____ decision at the operational management level.
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unstructured
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During the _____ phase of the decision-making process, a decision maker examines the organization's environment for conditions that need decisions.
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intelligence
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The _____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.
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choice
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In the _____ phase of the decision-making process, an organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.
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implementation
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_____ comprise the most important category of roles in a decision support system (DSS) environment because they are the ones using the DSS.
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users
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In the decision support system (DSS) environment, the _____ acts as a liaison between users and designers.
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model builder
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According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS)?
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fast response to unexpected situations
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An executive information system (EIS) is a branch of _____.
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A decision support system (dss)
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The _____ module of an executive information system (EIS) is responsible for managing data access.
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administrative
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The intervention aspect of a(n) _____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.
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a group support system (gss)
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Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction?
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areas
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Tracking changes in ridership on mass-transit systems is a part of the _____ geographic information system (GIS) application.
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urban planning
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Which of the following factors is important to ensure that key decision makers are involved in designing a management support system (MSS)?
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keeping lines of communication open
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Unstructured decisions are often used in sales forecasting.
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false
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The costs and benefits of decision support systems (DSSs) are easy to assess because these systems are focused on efficiency rather than effectiveness.
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false
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A geographic information system (GIS) can integrate maps and database data with queries.
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true
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