BUSN 201 Exam 2 quiz – Flashcards

1. Which of the following items is not a part of planning?

2. McDonalds prides itself on its efficiency and value in delivering a product in a very short time. These characteristics can best be defined as McDonalds'

3. Workers at the pharmaceutical company, Eli Lilly are less likely to become bored or dissatisfied with their jobs because Eli Lilly practices job

4. If on January 1, 2011, Microsoft stated that by 2020 it wants to have a 85 percent share of the US software market, it is stating a(n)

5. Amy, an administrative assistant in the business division of a university, is assigned the responsibility of serving the needs of the division's professors. However, Amy often reads books and looks at catalogs during working hours because she has plenty of free time. It appears that the professors in the division have failed to

6. When Herbert took a new position at Galbrook Manufacturing Company, the firm was near insolvency. One of Herbert's first acts was to establish specific goals for sales growth and a strategy for achieving them. He also changed the organizational structure and developed an elaborate control system for keeping the company on track. Herbert is functioning in a(n) position at Galbrook Manufacturing.

7. A group of design engineers for Ford Motor Company spends two months of summer in the Arizona desert researching fuel performance at extreme temperatures. Ford uses the results of these tests to improve the quality of its automobiles. The group of engineers is engaging in

8. One primary difference between services and the production of goods is that services are consumed ___ whereas goods can be

9. Product extension and refinement

10. A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions. Within each of these divisions, management is organized into finance, operations, marketing, and human resources. This company is organized first by _____________ , then by __________________ .