BUSN 201 chp 6 quiz – Flashcards

Although Frank is not in top management, he is charismatic and well liked by others in his organization. Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead. Frank has ___ leadership in this organization

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ___ skills

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

Planning, organizing, leading, motivating, and controlling make up the four basic functions in the

Which of the following is external to a firm and exists independently of a company?

The first step in the managerial decision-making process is to

A positive problem may be viewed as a(n)

A manager with __ skills has the ability to deal effectively with people inside and outside the organization

When Robert Keening became the president of Snow Bid Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process in an example of