Business Communication Chapters 1,2,4,5,6 – Flashcards
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What are the three main functions of communication?
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To inform, persuade, and perform goodwill
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When you send a message what must happen?
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The receiver must understand the message
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What are the four steps to the message process?
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Idea-Message Encoded-Message Travels-Message Decoded-Feedback
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Why is audience an important factor in communication?
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Have to tailor message to audience, understand your message, connections
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How can you improve communication?
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Share info, teamwork, flatten command structure
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How can you be a good communicator?
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Nonverbal skills, tone, word choice, clear and concise, "you" not I, appearance, credible, and accurate
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Advantages vs. Disadvantages of Oral vs. Written
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Oral D-Can't prepare, word choice may be bad, no time to think A-Face to face, nonverbal, personal Written D-less personal, no nonverbal A-Time, permanent record, convenience
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Communication flows?
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Horizontal, up and down
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Internal vs. External?
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Internal is employees, external clients/competitors
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What are some different channels of communication?
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Email, blog, wiki, phone, voicemail, memos, letters, texts, face to face
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What are some barriers of communication?
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Outside distractions, noise, poor communication skills, and channel breakdown
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What are the 5 ethical traps?
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Self-desception, false necessity, doctrine-of-relative-filth, ends-justify-the-means, rationalization
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What are the advantages of teamwork?
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More ideas, collaboration, increase production, time efficient
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What are some ways to make decisions?
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Majority, minority, average, authoritative, consensus
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Is conflict good or bad?
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Good
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What is the difference between a team and a group?
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Groups have individual results, teams work together to get one performance or grade
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What is a cross-functional team?
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A team with many different skills and distinctions
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What is a virtual team?
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A team that never meets face to face
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What are the stages of team development?
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Forming, storming, norming, and performing
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How much information can you retain by just listening?
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25%....maybe 50%
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What is the issue with listening?
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The brain thinks faster than you can speak
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How can you make your message more believable?
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Nonverbal
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What are some examples of soft skills?
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oral and written communication, appropriate nonverbal behavior, active listening, proper business etiquette, efficient and productive teamwork
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Direct vs. indirect
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Direct the main topic is at the top (good news) Indirect the main topic is later (bad news)
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What are the four types of sentences
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Simple, compound, complex, compound-complex
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What is a sentence fragment?
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Incomplete sentences, cannot stand by themselves
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What is supportive communication?
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Problem oriented Congruent Descriptive Validating Specific Conjunctive Owned Supportive listening
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What is the listening process?
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Receive decode, remember, evaluation, action/response
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What is the writing process?
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Prewrite (analyze), Drafting (composing), Producing final (evaluate)
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False necessity trap
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They have no other choice, even though it's out of desire
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Doctrine of relative filth
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Minors things aren't bad compared to others
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Rationalization
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Justify them with excuses
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Self-deception
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Enhancing resumes, qualifications
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Ends justify the means
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Doing unethical things to accomplish a goal
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Forming
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Select members, build trust, form a leader
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Storming
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Identify problems, set goals, go through conflict
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Norming
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Discuss alternatives, outcomes, criteria, atlernatives
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Performing
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Select alternative, analyze effects, implement plan, , manage project
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Simple sentence
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Subject and verb
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Compound sentence
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Two complete thoughts, And, but, or or ; However, consequently, and therefore
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Complex sentence
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Independent and dependent clause Although, since, because, when, and if ,
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Co pound complex sentence
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Two independent and one dependent clause
