Business Chp. 8 – Flashcards

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operations management
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all the activities required to produce goods and services
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reshoring
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a situation in which U.S. manufactures bring manufacturing jobs back to the United States
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mass production
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a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time
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analytical process
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a process in operations management in which raw materials are broken into different component parts
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synthetic process
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a process in operations management in which raw materials or components are combined to create a finished product
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utility
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the ability of a good or services to satisfy a human need
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form utility
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utility created by people converting raw materials finances and information into finished products
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service economy
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an economy in which more effort is devoted to the production of services than to the production of goods
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research and development
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a set of activities intended to identify new ideas that have the potential to result in new goods and services
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design planning
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the development of a plan for converting an idea into an actual product or sale
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product line
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a group of similar products that differ only in relatively minor characteristics
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labor-intense technology
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a process in which people must do most of the work
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capital intensive technology
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a process in which machines and equipment do most of the work
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plant layout
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the arrangement of machinery, equipment, and personnel within a production facility
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planning horizon
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the period during which an operational plan will be in effect
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purchasing
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all the activities involved in obtaining required materials, supplies, components, and parts from other firms
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inventory control
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the process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock out costs
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material requirements planning (MRP)
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a computerized system that integrates production planning and inventory control
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just-in-time inventory system
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a system designed to ensure that materials or supplies arrive at a facility just when they are needed so that storage and holding costs are minimized
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scheduling
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the process of ensuring that materials and other resources are at the right place at the right time
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Malcolm Baldrige National Quality Award
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an award given by the President of the United States to organizations judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services
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quality control
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the process of ensuring that goods and services are produced in accordance with design specifications
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quality circle
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a team of employees who meet on company time to solve problems and product quality
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inspection
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the examination of the quality of work-in-process
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six sigma
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a disciplined approach that relies on statistical date and improved methods to eliminate defects for a firms products and services
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International Organization for Standardization (ISO)
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a network of national standards institutes and similar organizations from over 160 different countries that is charged with developing standards for quality products and services that are traded throughout the globe
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lean manufacturing
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a concept built on the idea of eliminating waste from all the activities required to produce a product or service
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automation
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the total or near total use of machines to of work
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robotics
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the use of programmable machines to perform a variety of tasks by manipulating materials and tools
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computer-aided design (CAD)
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the use of computers to aid in the development of products
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computer-aided manufacturing (CAM)
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a computer system that not only helps to design products but also controls the machinery needed to produce the finished product
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continuous process
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a manufacturing process in which a form produces the same product(s) over a long period of time
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flexible manufacturing system (FMS)
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a single production system that combines electronic machines and CIM
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intermittent process
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a manufacturing process in which a firms manufacturing machines and equipment are changed to produce different products
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computer integrated manufacturing (CIM)
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a computer system that not only helps to design products but also controls the machinery needed to produce the finished product
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productivity
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the average level of output per worker per hour
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capacity
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the amount of products or services that and organization can produce in a given time
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the major activities involved in operations management
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product development, planning for production, and operations control
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the major elements ins design planning
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1. product line 2. required production capacity 3. use of technology
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the four steps in operational planning
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1. selecting a planning horizon 2. estimating market demand 3. comparing market demand with capacity 4. adjusting products or services to meet demand
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the costs that must be balanced and minimized through inventory control are
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holding cost (or storage cost) and stock out cost (the cost of running out of inventory)
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