BA3350 Business Communication CH7 Quiz – Flashcards

Which statement correctly describes the current state of texting in the workplace?

The ______ effect means that recipients are more likely to perceive messages that are intended as neutral as negative.

Which of the following is most likely to be included as an attachment to an email?

Rita, the head of the sales department, wants to train all of her sales people in how to sell the latest product. She wants them all to be able to see the product and its features, to hear the sales pitch the marketing department has developed, and to ask questions. Which of the following is the best communication channel for Rita to use?

Which statement about texting is correct?

Which of the following channels of communication is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?

Which of the following is a synchronous communication channel that is most likely to be high in control?

Flames are a form of

Which of the following is an advantage of using phone conversations as a communication channel?

The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the

Which of the following is true of an e-interruption?

Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use?

Which of the following, when used, is most likely to contribute to email chains?

What is the primary advantage of using word processing software to compose important email messages?

Which of the following guidelines should be followed to minimize e-interruptions?

In an email, the most critical information should be placed

When dealing with email, many business professionals consider use of the ______ a breach of privacy.

Which of the following involves an act or thought process committed by the sender rather than the receiver of an email?

The first thing you should do on a business call is to

Which of the following communication channels is low in richness but high in control?

The team that is planning the annual company sales meeting has members in several offices. They need to have a conversation about the agenda for the sales meeting. Which of the following will they most likely use?

Which of the following involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response?

Which of the following guidelines is helpful when leading a group video call?

Javier and Carol have never worked together before. When they exchange texts about setting up a time to discuss a mutual project, Javier texts, "I look forward to the meeting." Carol replies, "Gr8. TTYL." What would you suggest to make their communication go more smoothly?

Reply email chains become especially confusing when