question

1. What is the definition of geoeconomic?

answer

• Geographic and economic business challenges are included in the definition of geoeconomic.

question

2. What is a method or system of government for management or control?

answer

• This is the definition of governance.

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3. What is the act of conforming, acquiescing, or yielding

answer

• This is the definition of compliance

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4. Which of the following represents the five focus areas from the IT Governance Institute?

answer

• Strategic alignment, risk management, performance measures, resource management, value delivery are the five focus areas from the IT Governance Institute.

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5. What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?

answer

• CoBIT Information Systems Audit and Control Association is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives

question

6. What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures

answer

• ITIL is a framework provided by the government of the United Kingdom and offers eight sets of management procedures

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7. What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?

answer

• COSO is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting.

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8. What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?

answer

• CMMI is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute

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9. What is an enterprise architecture?

answer

• Enterprise architecture includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets.

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10. Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

answer

• Deperimeterization occurs when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

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True or False: The information age is the present time, during which infinite quantities of facts are widely available to anyone who can use a computer.

answer

True

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True or False: : An overview of systems thinking includes input, process, output, and feedback

answer

True

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True or False: Three key resources - people, information, and information technology (in that order of priority) - are inextricably linked. If one fails, they all fail.

answer

True

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15. Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job

answer

• Data are raw facts that describe the characteristics of an event or object. Data for Cheryl would include 'Craig Newmark customer number is 15467'

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14. Which of the following is considered information?

answer

• Best-selling item by month is information.

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16. Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?

answer

• Business Intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making

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17. Which of the below is the key term that defines the confirmation or validation of an event or object?

answer

• A fact is the confirmation or validation of an event or object.

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18. How are the majority of companies today typically organized

answer

• Companies today are typically organized by departments or functional areas

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19. How does the text recommend that a company operate if it wants to be successful in the information age?

answer

• For companies to operate as a whole and be successful in our current business environment, they must operate interdependently between departments

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20. MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?

answer

• MIS is a business function, which moves information about people, products, and processes across the company to facilitate decision making and problem solving.

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21. Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees?

answer

• Human resources maintains policies, plans, and procedures for the effective management of employees.

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22. Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?

answer

• Operations management manages the process of converting or transforming resources into goods or services.

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23. The department within a company that records, measures, and reports monetary transactions is called _______________.

answer

accounting

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24. What is the name of a company's internal MIS department

answer

• Typical organizations have an internal MIS department, often called Information Technology (IT), Information Systems (IS), or Management Information Systems (MIS).

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25. Which of the following provides an accurate definition of systems thinking?

answer

• Systems thinking is a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.

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True or False: When a company is the first to market with a competitive advantage, it gains a particular benefit known as a first-mover advantage.

answer

True

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True or False: Two ways to reduce buyer power are through switching costs and loyalty programs.

answer

True

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True or False: Supplier power is one of Porter's five forces, and it measures the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services

answer

True

question

True or False: Value chain analysis views a firm as a series of business processes that each add value to the product or service

answer

True

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30. What is a competitive advantage?

answer

• The definition is a feature of a product or service on which customers place a greater value than on similar offerings from competitors.

question

31. All of the following are common tools used in industry to analyze and develop competitive advantages, except:

answer

• A competitive analysis model is not discussed in this text.

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32. The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers. Victory Wireless offers customers who purchase an iPhone with a two-year subscription a free OtterBox phone case, car charger, ear phones, and speakers. In terms of Porter's Five Forces, what is Victory Wireless attempting to achieve with this marketing strategy?

answer

• Victory Wireless is attempting to decrease buyer power by offering products at a lower price or competing on price

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33. Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses, and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

answer

• Buyer power is one of Porter's Five Forces, which measures the ability of buyers to affect the price they must pay for an item. Kevin's group is attempting to increase their buyer power.

question

34. What includes all parties involved, directly or indirectly, in obtaining raw materials or a product?

answer

• The supply chain includes all parties involved, directly or indirectly, in obtaining raw materials or a product.

question

35. What is one of the most common ways a company can decrease supplier power?

answer

• Using MIS to find alternative products is one way of decreasing supplier power.

question

36. How can a company reduce the threat of substitute products or services?

answer

• One way a company can reduce the threat of substitute products or services is to offer additional value through wider product distribution.

question

37. Which of the following represents a typical supply chain?

answer

• A traditional business supply chain operates like this: supplier - company - customers.

question

38. Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents buyer power in the music industry?

answer

• Buyer power in the music industry includes Walmart, Target, and iTunes, which purchase music from record labels to sell online and in their stores

question

39. According to Porter's three generic strategies for entering a market, if you have a focused strategy what market should you target?

answer

• According to Porter's three generic strategies for entering a market, if you have a focused strategy you should target a narrow market, niche market, or a unique market.

question

40. Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

answer

• The Museum Company competes using a narrow market and high cost focus

question

41. Which of the following demonstrates a company that has implemented a low-cost, broad-market strategy?

answer

• Walmart competes by offering a broad range of products at low prices. Its business strategy is to be the low-cost provider of goods for the cost-conscious consumer.

question

42. According to Porter's value chain analysis, which of the following provides customer support after the sale of goods and services?

answer

• The service activity within the primary value activities will provide customer support after the sale of goods and services.

question

43. Which of the following represents procurement as part of the support value activities in a value chain analysis?

answer

• Procurement is the part of the support value activities which purchases inputs, such as raw materials, resources, equipment, and supplies.

question

44. What is a standardized set of activities that accomplishes a specific task?

answer

• A business process is a standardized set of activities that accomplishes a specific task.

question

45. Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

answer

• Value chain analysis views a firm as a series of business processes that each add value to the product or service.

question

46. MIS can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by using MIS in a primary activity?

answer

• MIS can add value to both primary and support activities within a business. All are primary activities except Scottrade Corp. creating an online system for employees to track paychecks, benefits, their wellness-rewards program, and other employee benefit items. This is a support value activity.

question

True or False: Microsoft Excel is a spreadsheet program to enter, manipulate, calculate, and chart data

answer

True

question

48. Which of the following is incorrect?

answer

• A composition tries to collect different types of information that make up a whole and display them together.

question

49. Which of the following is a comparison chart that will best display sales trends for a product over a period of time?

answer

• Line charts are used to track changes over short and long periods of time. When smaller changes exist, line charts are better to use than bar charts. Line charts can also be used to compare changes over the same period of time for more than one group.

question

50. Which of the following tries to collect different types of information that make up a whole and display them together?

answer

• Pie charts are best to use when you are trying to compare parts of a whole. They do not show changes over time.

question

True or False: Disintermediation occurs when a business sells direct to the customer online and cuts out the intermediary.

answer

True

question

True or False: Sustaining technology tends to provide us with better, faster, and cheaper products.

answer

True

question

53. Which of the following terms implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction?

answer

• Digital Darwinism implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.

question

54. Which of the following produces an improved product, customers are eager to buy, such as a faster car or larger hard drive?

answer

• Sustaining technology produces an improved product customers are eager to buy, such as a faster car or larger hard drive.

question

55. What is the difference between ecommerce and ebusiness?

answer

• Ecommerce is the buying and selling of goods and services over the Internet and refers only to online transactions. Ebusiness includes ecommerce along with all activities related to internal and external business operations, such as servicing customer accounts, collaborating with partners, and exchanging real-time information.

question

56. Many social media sites today allow you to customize your web address, for example, www.facebook.com/Womenwithdrive. What is an alternate name for a web address such as www.apple.com?

answer

• Many social media sites today allow you to customize your web address, for example, www.facebook.com/Womenwithdrive. This address is also called a universal resource locator (URL).

question

57. What measures the number of people a firm can communicate with all over the world?

answer

• Information reach measures the number of people a firm can communicate with all over the world.

question

58. What is the ability of an organization to tailor its products or services to the customers' specifications?

answer

• This is the definition of mass customization.

question

59. Which of the below would not be considered a company operating in the long tail of a typical sales curve?

answer

• Niche markets that are excellent examples of long tail sales include Netflix, Amazon, Zappos, and iTunes

question

60. Amazon creates a unique recommendation listing for each customer that revisits its website. How would you classify Amazon's ebusiness strategy?

answer

• Amazon uses personalization to create unique recommendations for each customer.

question

61. What is the best way to measure a company's ebusiness success?

answer

• The best way to measure a company's ebusiness success is by using different effective MIS metrics, such as interactivity and clickstream data.

question

62. What is the business strategy that lets a company shorten the order process and add value with reduced costs or a more responsive and efficient service, and occurs when a business sells directly to the customer online?

answer

• This is the definition of disintermediation

question

63. Which of the following is an example of a clickstream data metric?

answer

• Examples of clickstream data metrics include (1) number of page views, (2) pattern of websites visited, including most frequent exit page and prior website, (3) length of stay on the website, (4) dates and times of visits, (5) number of registrations filled out per 100 visitors, (6) number of abandoned registrations, (7) demographics of registered visitors, (8) number of customers with shopping carts, and (9) number of abandoned shopping carts.

question

64. What is information richness?

answer

• The depth and breadth of details contained in a piece of textual, graphic, audio, or video information.

question

65. What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank?

answer

• This is the definition of cybermeditation.

question

66. Websites sometimes deposit on a customer's hard drive a small file containing information about the customer and the customer's web activities. What is that small file called?

answer

• This is the definition of a cookie.

question

67. What occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave?

answer

• This is the definition of paradigm shift.

question

True or False: Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.

answer

True

question

69. What is a business process?

answer

• The definition of business process is a standardized set of activities that accomplish a specific task

question

70. What is the continuous process improvement model?

answer

• The definition of continuous process improvement model is the attempts to understand and measure the current process, and make performance improvements accordingly.

question

71. Which of the following is one of the important characteristics of business processes?

answer

• Processes are cross-departmental.

question

72. What is the analysis and redesign of workflow within and between enterprises?

answer

• This is the definition of business process reengineering.

question

73. What attempts to understand and measure the current process, and make performance improvements accordingly?

answer

• This is the definition of continuous process improvement model.

question

74. Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

answer

• Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence.

question

75. Which of the following represent the managerial approach to reengineering projects?

answer

• Define the scope, analyze, evaluate, plan, approve, and execute is the managerial approach to reengineering projects.

question

76. What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together as possible to one another and the different groups are as far apart as possible?

answer

• This is the definition of cluster analysis.

question

77. What reveals the degree to which variables are related and the nature and frequency of these relationships in the information?

answer

• This is the definition of association detection.

question

78. Which of the following represents market basket analysis

answer

• Market basket analysis: analyzes website information, analyzes checkout scanner information, and detects customers' buying behavior

question

79. What are forecasts?

answer

• The definition of forecast is predictions made on the basis of time-series information.

question

80. Which type of BI conducts short-term analysis to achieve strategic goals?

answer

• This is tactical BI.

question

81. Which form of BI uses real-time metrics for its data?

answer

• Operational BI uses real-time metrics for its data

question

82. What is data latency?

answer

• Data latency is the time duration to make data ready for analysis and loading the data into the database.

question

83. What is analysis latency?

answer

• Analysis latency is the time from which data are made available to the time when analysis is complete.

question

84. What is decision latency?

answer

• Decision latency is the time it takes a human to comprehend the analytic result and determine an appropriate action.

question

85. Which of the following is one of the four main categories of BI benefits?

answer

• Unpredictable benefits and intangible benefits are the two other categories of BI benefits.

question

86. What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?

answer

• This is the definition of project management.

question

87. What is a project?

answer

• A temporary endeavor undertaken to create a unique product, service, or result.

question

88. What is a project manager?

answer

• A project manager is an individual who is an expert in project planning and management.

question

89. Which of the following is a business-related consequence of successful software

answer

• Increased revenues is a consequence of software success.

question

90. Which of the following is a business-related consequence of software failure?

answer

• Decreased productivity, Damage to brand reputation, and Incurred liabilities are consequences of software failure.

question

91. What is the systems development life cycle?

answer

• The SDLC is the overall process for developing information systems from planning and analysis through implementation and maintenance.

question

92. What is the overall process for developing information systems from planning and analysis through implementation and maintenance

answer

• This is the definition of the SDLC.

question

93. Which of the following represents the phases in the SDLC

answer

• Plan, analyze, design, develop, test, implement, maintain is the SDLC order.

question

94. What is the analysis phase in the SDLC?

answer

• This is the definition of the analysis phase. Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.

question

95. Which phase of the SDLC gathers business requirements?

answer

• Analysis phase gathers business requirements

question

96. What is the design phase in the SDLC?

answer

• Involves describing the desired features and operations of the system

question

97. What is the implementation phase in the SDLC?

answer

• Involves placing the system into production so users can begin to perform actual business operations with the system.

question

True or False: Preventing liabilities is a business-related consequence of successful software.

answer

True

question

True or False: The development phase involves taking all of the detailed design documents from the design phase and transforming them into the actual system.

answer

True

question

True or False: PMI stands for the Project Management Institute.

answer

True

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