MANG 201 Final – Ch. 12-19 – Flashcards
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12. _____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
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human resource management
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12. All of the following are current strategic issues of particular concern to managers EXCEPT:
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right people to become more competitive on a local basis.
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12. Recruiting and selecting employees involves which human resource management goal?
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Finding the right people
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12. ____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
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Affirmative action
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12. Which of the following is tied to the goal of managing talent in organizations?
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Training and development
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12. In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis.
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contingent workers
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12. _____ is the first step in attracting an effective work force.
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Human resource planning
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12. All of the following are questions relevant to human resource planning EXCEPT:
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"What was the volume of business over the past five years?"
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12. Conolly Company uses internal recruiting whenever possible. This practice:
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generates increased employee commitment.
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12. A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
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job description
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12. Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:
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affirmative action.
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12. What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed?
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non-directive interview
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12. All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____.
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drug usage test
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12. While on a job interview for an administrative position at a university, Alyssa was asked to respond to simulated memos and emails that are similar to those she would address if she was in that position. This is an example of a(n) _____.
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work sample test
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12. Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____.
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corporate university
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12. Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
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Performance review ranking system
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12. Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Colby succumb to?
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Halo effect
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12. Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _____.
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job evaluation
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12. Which are used to help determine why employees are leaving their jobs?
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exit interviews
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12. Which of the following is true of panel interviews?
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It is an interview in which the candidate meets with several interviewers who take turns asking questions.
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13. _____ serves as invisible barriers to important horizontal movement within the organization.
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the glass wall
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13. The average U.S. worker, today, is _____ than ever.
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older
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13. Inclusive dimensions of diversity
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can change throughout ones lifetime
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13. Which of the following is not a dividend of workplace diversity?
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Increased costs associated with high turnover, absenteeism, and lawsuits.
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13. _____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
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Managing Diversity
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13. _____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.
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stereotype threat
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13. _____ is the belief that groups are inherently equal.
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ethnorelativism
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13. A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____.
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Monoculture
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13. Which of the following is an invisible barrier that separates women and minorities from top management positions?
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The glass ceiling
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13. Women make up only 3.6 percent of all Fortune 500 executives. This could be due to:
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The glass ceiling
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13. Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience _____.
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The glass ceiling effect
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13. Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?
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Glass ceiling
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13. Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?
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Opt-out trend
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13. During the first step of the diversity development process, managers may conduct a ___________ to uncover diversity problems in the organization.
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Cultural Audit
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13. _____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
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Exposure
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13. The major steps involved in building a truly diverse workplace include: all the above
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All the above
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13. _____ are less likely than _____ to develop mentoring relationships.
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Women; Men
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13. _____ is(are) categories of sexual harassment: all the above
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All the above
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13. Research has shown that:
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diverse groups are more creative than homogeneous groups
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13. Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n):
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Affinity group
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14/15. The general assurance in one's own ideas, judgment, and capabilities is referred to as:
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self-confidence
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14/15. Research shows that the link between _____ and _____ is small and is influenced by other factors.
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satisfaction; performance
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14/15. Which of the following describes the last step in the perception process?
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organizing the selected data into patterns
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14/15. The tendency to overestimate the contribution of internal factors is part of which perceptual bias?
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self serving bias
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14/15. The Big Five personality factors includes all of these EXCEPT:
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locus of control
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14/15. If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?
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emotional stability
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14/15. Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):
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external locus of control
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14/15. Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?
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high mach
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14/15. When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.
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emotional contagion
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14/15. Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
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role ambiguity
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14/15. _____ is the ability to influence people toward the attainment of organizational goals.
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leadership
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14/15. _____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others.
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authentic
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14/15. The early research on leadership traits was referred to as the:
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great man approach
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14/15. Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category?
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Work-related characteristics
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14/15. According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.
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impoverished management
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14/15. Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
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charismatic
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14/15. Which of the following is a passive, independent, critical thinker?
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alienated follower
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14/15. Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:
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reward power
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14/15. Referent power depends on the leader's:
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personal charecteristics
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14/15. All of the following are interpersonal influence tactics EXCEPT:
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rely on the rule of demand.
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16. A(n)_____ refers to a reward given by another person.
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extrinsic reward
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16. Which of the following theories focuses on employee learning of desired work behaviors?
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reinforcement theory
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16. Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
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compensation needs
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16. According to Maslow, the highest order needs are:
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self-actualization needs
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16. According to Herzberg, _____ is an example of a hygiene factor.
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pay
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16. The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?
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increase the level of motivators
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16. In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.
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goal acceptance
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16. Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?: All the above
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All the above
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16. Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
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Changing work effort
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16. Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim? ( ? > ? )
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P -> O expectancy
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16. Which of the following theories concern the thought processes that influence behavior?
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process
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16. Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:
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positive reinforcement
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16. Which of the following techniques reduces the likelihood that behavior will be repeated?
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extinction
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16. One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?
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extinction
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16. At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:
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vicarious learning
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16. Which of these combines a number of tasks horizontally into one, new broader job?: none of these
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None of these
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16. _____ is an important part of the job characteristics model.
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critical psychological states
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16. _____ influences the critical psychological state of experienced meaningfulness of work.: all of these
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All of these
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16. The delegation of power and authority to subordinates is referred to as:
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empowerment
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16. Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
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engagement
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17/18. _____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.
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strategic conversation
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17/18. Which communication channel would be most successful to inform managers of impending company-wide layoff?
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face-to-face contact
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17/18. Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?
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face-to-face
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17/18. Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:
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routine messages
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17/18. Keys to effective listening include all of the following EXCEPT:
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have preconceptions
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17/18. Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?
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downward communication
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17/18. During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?
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lateral communication
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17/18. Which of the following is the best advice for written communication that is highly important?
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get a second option
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17/18. Which of the following does NOT pertain to teams?
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teams have a designated strong leader
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17/18. A task force is sometimes called a(n):
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cross-functional team
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17/18. A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
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free rider
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17/18. What is the ideal size of work teams?
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five
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17/18. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
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harmonize
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17/18. Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?
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She should allow time for team members to become acquainted with one another; allow for informal social interaction.
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17/18. Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from the _____ stage to the _____ stage of team development.
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norming; performing
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17/18. _____ increases team cohesiveness: all of these
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All of these
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17/18. InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly:
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a critical event
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17/18. All the following are conflict handling styles discussed in your text EXCEPT:
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confronting style
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17/18. Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?
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keep the demands at the center
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19. Which of the following is the systematic process through which managers regulate organizational activities?
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organizational control
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19. Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?
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balanced scorecard
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19. Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:
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taking corrective action
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19. All well-designed control systems involve the use of _____ to determine whether performance meets established standards.
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feedback
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19. According to the control model, after establishing standards of performance the manager should:
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measure actual performance
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19. Which of the following includes anticipated and actual expenses for a responsibility center?
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expense budget
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19. Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?
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expense budget
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19. Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:
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bottom-up budgeting
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19. _____ provide the basic information used for financial control of an organization.
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income statements
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19. The conversion ratio is considered to be a(n) _____ ratio.
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activity
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19. Tammy is a production manager at Eagle's Nest, Inc.. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):
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inventory turnover ratio
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19. ____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.
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activity-based costing
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19. The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:
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hierarchical control
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19. At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared goals and values guide employee behavior. RWI uses what type of organizational control?
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decentralized control
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19. The goal of _____ is to get every employee thinking and acting like a business owner.
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open-book management
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19. Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?
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total quality management
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19. Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of:
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a quality circle
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19. Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?
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six sigma
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19. _____ standards represent an international standard for quality management.
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ISO 9000
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19. Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?
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corporate governance
