question

management by objectives (MBO)

answer

program that encompasses specific goals participatively set, for an explicit time period with feedback on goal progress

question

management by objectives (MBO)

answer

emphasizes participatively set goals that are tangible, verifiable, and measurable

question

management by objectives (MBO)

answer

strongly advocates participation, goal-setting theory does not

question

management by objectives (MBO)

answer

4 ingredients are common to these programs: 1) goal specificity 2) participation in decision making 3) an explicit time period 4) performance feedback

question

employee recognition programs

answer

intrinsic rewards; range from a spontaneous and private thank you to a widely publicized formal programs in which specific types of behavior are encouraged and the procedures for attaining recognition are clearly defined

question

employee recognition programs

answer

most managers use an informal approach

question

employee recognition advantage

answer

they are inexpensive because praise is free

question

employee recognition program

answer

critics argue that they are highly susceptible to political manipulation by management

question

employee involvement

answer

a participative process that uses the input of employees and is intended to increase employee commitment to an organizations success

question

employee involvement

answer

the logic is if we engage workers in decisions that affect them and increase their autonomy and control over their work lives, they will become more motivated, more committed to the organization, more productive and more satisfied with their jobs

question

employee involvement

answer

two forms: participative management and representative participation

question

participative management

answer

a process in which subordinates share a significant degree of decision making power with their immediate superiors

question

participative management

answer

a distinct characteristic is joint decision making

question

participative management

answer

organizations that institute this have higher stock returns, lower turnover rates, and higher estimated labor productivity although these affects are not large

question

participative management

answer

participation only has a modest influence on variables such as employee productivity, motivation, and job satisfaction

question

representative participation

answer

required in almost every country in western europe and is a process in which workers participate in organization decision making through a small group of representative employees

question

Rob (Re)design

answer

the way elements in a job are organized can act to increase or decrease effort- suggests what these elements are through JCM

question

job characteristic model (JCM)

answer

model that proposes we can describe a job in terms of 5 core job dimensions 1) skill variety 2) task identity 3) task significance 4) autonomy 5) feedback

question

skill variety

answer

the degree to which a job requires a variety of different activities so the worker can use a number of different skills and talent

question

task identity

answer

the degree to which a job requires completion of a whole and identifiable piece of work, high task identity-completes something from start to finish, low task identity-has less impact on completion

question

task significance

answer

the degree to which a job has an impact on the lives or work of other people ex. nurse-high sweeping floors- low

question

autonomy

answer

the degree to which a job provides the worker with freedom, independence, and discretion in scheduling the work and determining the procedures in carrying it out

question

feedback

answer

the degree to which carrying out work activities generates direct and clear information about your own job performance

question

job rotation

answer

the periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level

question

job enrichment

answer

the vertical expansion of jobs, which increases the degree to which the worker controls the planning, execution and evaluation of the work

question

job enrichment

answer

combining tasks, forming work units, establishing client relationships, expanding jobs vertically, and opening feedback channels

question

job enlargement

answer

increasing the scope of the job through extending the range of its job duties and responsibility

question

job enlargement

answer

seeks to motivate workers through reversing process of specialization

question

variable pay programs

answer

a pay plan that bases a portion of an employees pay on some individual and or organizational measure of performance

question

variable pay programs

answer

rewards individual employees through 7 different ways: piece-rate pay plan, merit based pay plan, bonuses, skill based pay, profit-sharing plan, gainsharing, and ESOP

question

skill-based pay plan

answer

one of the seven variable pay programs that sets pay levels on the basis of how many skill employees have or how many jobs they can do

question

skill-based pay plan

answer

for employers, the lure of this type of pay plan is that it increases the flexibility of the workforce: filling staffing needs is easier when employee skills are interchangeable

question

skill-based pay plan

answer

facilitates communication across the organization because people gain a better understanding of each others jobs

question

skill-based pay plan

answer

downside is that people can learn all the skills the programs call for them to learn and don't address level of performance

question

flexible benefits

answer

a benefit plan that allows each employee to put together a benefits package individually tailored to his or her own needs and situation

question

flexible benefits

answer

three most popular types are: modular plans, core-plus plans, flexible spending plans

question

modular plans

answer

one of the three types of flexible benefits plans that is a predesigned package of benefits, each of which meets the needs of a specific group of employees

question

modular plans

answer

predesigned single parent plan, plan for someone with no dependents, etc.

question

core-plus plans

answer

one of the flexible benefits plans that consists of a core of essential benefits and a menu like selection of other from which employees can select

question

core-plus plans

answer

typically each employee is given "benefit credits" which allow the "purchase" of additional benefits that uniquely meet his or her neds

question

flexible spending plans

answer

one of the flexible benefits plans that allows employees to set aside pretax dollars up to the dollar amount offered in the plan to pay for particular benefits such as health care and dental premiums

Management 350 Ch 8 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards