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C) outsourcing

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1) The basic functions of the management process include all of the following: A) planning B) organizing C) outsourcing D) leading E) staffing

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A) manager

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2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) entrepreneur C) representative D) generalist E) marketer

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D) management process

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3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling? A) job analysis B) strategic management C) employee orientation D) management process E) adaptability screening

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A) planning

answer

4) Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? A) planning B) organizing C) staffing D) leading E) motivating

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D) planning

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5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? A) leading B) organizing C) motivating D) planning E) staffing

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B) organizing

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6) Which function of the management process includes delegating authority to subordinates and establishing channels of communication? A) staffing B) organizing C) motivating D) leading E) planning

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D) controlling

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7) When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process. A) planning B) leading C) staffing D) controlling E) organizing

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E) staffing

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8) Which function of the management process includes selecting employees, setting performance standards, and compensating employees? A) leading B) organizing C) planning D) motivating E) staffing

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C) controlling

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9) Which basic function of management includes setting standards such as sales quotas and quality standards? A) planning B) organizing C) controlling D) leading E) staffing

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C) Human resource management

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10) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

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A) maintaining employee morale

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11) In the management process, which of the following is an activity associated with the leading function? A) maintaining employee morale B) setting performance standards C) establishing departments D) training new employees E) developing procedures

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E) developing customer relationships

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12) Personnel activities associated with human resource management most likely includes all of the following EXCEPT ________. A) providing incentives and benefits B) orienting and training new employees C) appraising employee performance D) building employee commitment E) developing customer relationships

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D) Investing in human capital enables managers to achieve positive results for the firm.

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13) Which of the following best explains why human resource management is important to all managers? A) Technological changes and global competition require clear organization charts. B) Sophisticated accounting controls are supported by human resource managers. C) An enthusiastic labor force is likely to provide financial support to local unions. D) Investing in human capital enables managers to achieve positive results for the firm. E) Economic challenges facing the world call for advanced cost-cutting and streamlining.

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B) acquire and maintain human capital

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14) According to experts, the primary hindrance to a firm's productivity is its inability to ________. A) establish effective manufacturing facilities B) acquire and maintain human capital C) use advanced accounting controls D) attain adequate cash and credit E) develop organizational plans

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B) Authority

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15) ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Delegation D) Management E) Responsibility

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E) a manager's right to issue orders to other managers or employees

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16) Which of the following best defines line authority? A) management over a small staff in a public firm B) management with flexible decision-making powers C) a manager's right to advise other managers or employees D) a manager's right to advocate on behalf of his or her department E) a manager's right to issue orders to other managers or employees

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A) staff managers; line managers

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17) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) compensation managers; line managers E) functional managers; staff managers

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C) line manager

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18) A ________ is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. A) training specialist B) staff manager C) line manager D) recruiter E) job analyst

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C) handling personnel issues

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19) Which of the following has historically been an integral part of every line manager's duties? A) responding to customer complaints B) developing budgetary guidelines C) handling personnel issues D) creating personnel policies E) establishing dress codes

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E) marketing new products and services

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20) A line manager's human resource responsibilities most likely include all of the following EXCEPT ________. A) maintaining department morale B) training employees in new positions C) controlling labor costs D) protecting employees' health E) marketing new products and services

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C) functional authority

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21) Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities? A) staff authority B) line authority C) functional authority D) corporate authority E) embedded authority

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E) integrating the duties of line managers with staff managers

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Skill: Concept 22) Which of the following is most likely NOT a function of the human resource manager? A) directing personnel activities within the HR department B) ensuring that line managers are implementing HR policies C) advising line managers about how to implement EEO laws D) representing the interests of employees to senior management E) integrating the duties of line managers with staff managers

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D) line

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23) One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department. A) coordinative B) corporate C) staff D) line E) implied

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B) ensuring that line managers are adhering to a firm's sexual harassment policies

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24) Which of the following is an example of a coordinative function performed by HR managers? A) directing the activities of employees within the human resources department B) ensuring that line managers are adhering to a firm's sexual harassment policies C) voicing employee concerns about health benefits and wages to upper management D) providing upper management with relevant data on national employment trends E) assisting line managers with hiring, evaluating, and firing employees

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A) Staff

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25) ________ functions involve assisting and advising line managers, and they are the central aspect of a human resource manager's job. A) Staff B) Advocacy C) Line D) Recruiting E) Coordinative

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D) making strategic business planning decisions

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26) All of the following are ways in which an HR manager most likely assists and advises line managers EXCEPT ________. A) ensuring compliance with occupational safety laws B) administering health and accident insurance programs C) representing employees' interests to upper management D) making strategic business planning decisions E) hiring, training, and evaluating employees

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A) line authority; implied authority

answer

27) Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department. A) line authority; implied authority B) staff authority; line authority C) line authority; financial authority D) functional authority; line authority E) staff authority; implied authority

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E) integrating the duties of line managers with staff managers

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28) All of the following are functions of the human resource manager EXCEPT ________. A) directing personnel activities within the HR department B) ensuring that line managers are implementing HR policies C) advising line managers about how to implement EEO laws D) representing the interests of employees to senior management E) integrating the duties of line managers with staff managers

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C) financial advisor

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29) All of the following are examples of human resource specialties EXCEPT ________. A) recruiter B) job analyst C) financial advisor D) compensation manager E) labor relations specialist

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C) 5

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30) In general, how many human resource employees would be on staff for a firm with 500 total employees? A) 1 B) 2 C) 5 D) 10 E) 20

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A) job analyst

answer

31) Which of the following human resource management specialties calls for collecting data to write job descriptions? A) job analyst B) job training specialist C) compensation manager D) EEO coordinator E) labor relations specialist

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E) transactional HR groups

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32) Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities? A) HR consulting firms B) embedded HR units C) corporate HR groups D) HR centers of expertise E) transactional HR groups

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B) embedded HR units

answer

33) An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing? A) transactional HR groups B) embedded HR units C) functional HR units D) HR centers of expertise E) corporate HR groups

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D) Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.

answer

Which of the following best supports Whitman's idea to develop a transactional HR group to handle benefits administration? A) An embedded HR unit would assist top management with big picture issues as well as benefits administration. B) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees. C) All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits plan. D) Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees. E) Lower insurance premiums would eliminate the need for outsourcing services and improve employee health coverage.

question

A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

answer

Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm? A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size. B) Line managers need additional training to stay current on EEO and OSHA regulations. C) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. D) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities. E) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

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E) performance appraisals

answer

36) Which of the following responsibilities is shared by line managers and human resource managers in most firms? A) preemployment testing B) college recruiting C) benefits administration D) initial screening interviews E) performance appraisals

question

B) interviewing job applicants

answer

37) In most firms, line managers work in conjunction with HR managers when ________. A) visiting college campuses to recruit B) interviewing job applicants C) administering preemployment tests D) filing benefits information E) testing employees for drugs

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E) HR managers need to focus on big picture issues to help firms achieve their strategic goals.

answer

38) How have globalization and increased competition most likely affected human resource management? A) Corporate intra nets are used by HR managers to communicate important messages. B) HR managers need to focus on integrating ethics into a firm's policies and practices. C) Benefits administration is increasingly being handled internally as a way to lower costs. D) Hiring practices have been modified as a result of increasing diversity within the workforce. E) HR managers need to focus on big picture issues to help firms achieve their strategic goals.

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C) Globalization

answer

39) ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. A) Expansion B) Market development C) Globalization D) Export growth E) Diversification

question

C) supervising quality control methods

answer

40) All of the following are the most common reasons that firms decide to globalize EXCEPT ________. A) expanding sales B) reducing labor costs C) supervising quality control methods D) seeking new foreign products to sell E) forming international partnerships

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E) reduced job security

answer

41) Which of the following is a potential disadvantage to consumers of the globalization trend among businesses? A) increased costs of goods B) lower minimum wage C) increased insurance costs D) higher labor union fees E) reduced job security

question

A) creation of integrated supply chains

answer

42) Which of the following best explains the shift from manufacturing to service jobs in the U.S.? A) creation of integrated supply chains B) firms producing their own raw materials C) global environmental concerns and legislation D) Web-based training programs for blue-collar workers E) work-centric tendencies of "Generation Y" employees

question

B) human capital

answer

43) What term refers to the knowledge, education, training, skills, and expertise of a firm's workers? A) human resources B) human capital C) intangible assets D) contingent personnel E) intellectual property

question

B) increased number of aging workers

answer

44) Which of the following describes the most significant demographic trend facing the U.S. work force? A) decreased number of ethnically diverse workers B) increased number of aging workers C) decreased number of contingent workers D) increased number of blue-collar workers E) decreased number of bilingual workers

question

A) there are fewer people entering the workforce than there are retiring baby boomers

answer

45) Over the next few years, employers may face a severe labor shortage because ________. A) there are fewer people entering the workforce than there are retiring baby boomers B) one-third of single mothers are not employed in the U.S. labor force C) younger workers lack the values and knowledge of their parents D) there are too many nontraditional workers holding multiple jobs E) older employees are more family-centric than younger employees

question

E) need for constant praise and recognition

answer

46) According to employer surveys, one of the primary challenges of Generation Y employees is their ________. A) desire to work only in part-time positions B) inability to use information technology C) inadequate multi-tasking skills D) inability to balance work and family E) need for constant praise and recognition

question

D) workers with multiple jobs

answer

47) Which of the following best describes a nontraditional worker? A) workers near retirement age B) ethnically diverse workers C) entrepreneurial workers D) workers with multiple jobs E) service-based workers

question

C) HR managers assist top management with developing and implementing strategies.

answer

48) Globalization, competition, and technology have led to which of the following trends in human resource management? A) HR managers primarily focus on providing transactional services like recruiting and hiring. B) Metrics used to measure employee potential have been replaced by standardized testing. C) HR managers assist top management with developing and implementing strategies. D) Employee contracts are frequently used by HR managers to protect the interests of the firm. E) College recruiting has increased as a result of the increasing number of retiring baby boomers.

question

B) offshoring and outsourcing benefits administration services

answer

49) All of the following are ways in which employers use technology to support their human resource management activities EXCEPT ________. A) paying employees and suppliers electronically B) offshoring and outsourcing benefits administration services C) offering online employee training through streaming desktop videos D) developing data warehouses to compare employees' skills with the firm's needs E) tracking employee activities with network-monitoring software

question

C) outsourcing

answer

50) Which term refers to using external vendors to perform HR jobs that were once handled by a firm internally? A) managing B) freelancing C) outsourcing D) rightsizing E) warehousing

question

E) processing employment applications

answer

51) How are application service providers used to support human resources? A) allowing full-time employees to telecommute B) enabling employees to schedule appointments C) providing employees with wireless Internet access D) monitoring employees' Internet activities E) processing employment applications

question

B) Web portal

answer

52) Royall & Company streamlined its annual benefits package enrollments by digitizing and aggregating the former paper benefits reports, electronic spreadsheets, and benefit summaries and providing the materials at a single location on the company intranet. Royall is most likely using a(n) ________. A) spam filter B) Web portal C) Web crawler D) query processor E) software license

question

E) Web portal

answer

53) Which of the following is a single access point on a company's intranet that provides employees with access to their HR information? A) database B) USB port C) workstation D) firewall E) Web portal

question

A) streaming desktop video

answer

54) Which of the following would provide the best solution for a global firm's HR department that needs to immediately provide employees with corporate information? A) streaming desktop video B) electronic outsourcing C) productivity software D) peripheral devices E) network monitoring

question

D) data warehouse

answer

55) An HR manager who wants to analyze the costs associated with each new hire will most likely use which of the following? A) podcasts B) Web portal C) file extensions D) data warehouse E) public domain software

question

B) explain HR activities in terms of a firm's finances and productivity

answer

56) Unlike HR managers of the past, modern HR managers must be able to ________. A) assist with employee training in various departments within a firm B) explain HR activities in terms of a firm's finances and productivity C) determine the most appropriate compensation for employees D) develop and implement a firm's long-term business strategies E) hire workers who are well-matched to a firm's HR needs

question

B) assisting upper management in formulating business strategies

answer

57) Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company. In which of the following tasks does Tara's advanced degree benefit her the most? A) using application service providers to expedite employee services B) assisting upper management in formulating business strategies C) distributing pension payments to retiring employees D) recruiting college graduates for entry-level positions E) training interns to perform basic computer tasks

question

E) customer satisfaction

answer

58) According to studies, the majority of chief financial officers believe that human capital has the greatest effect on ________. A) stock price fluctuations B) product development C) corporate growth D) service innovations E) customer satisfaction

question

B) Human capital is linked to increased productivity and customer satisfaction.

answer

59) Which of the following best explains why top HR executives are being paid increasingly high salaries? A) A firm's vision is effective when HR managers play a strategic role in its development. B) Human capital is linked to increased productivity and customer satisfaction. C) Transactional activities are more cost-effective when outsourced by HR. D) Business strategies developed by HR managers are quantifiable. E) Productivity increases when HR managers implement wage curves.

question

A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims

answer

60) Strategic human resource management refers to ________. A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers D) extending a firm's sales, ownership, and manufacturing to new markets E) managing a firm's insurance benefits administration process

question

C) automatic pay increases

answer

61) High-performance work systems are most likely characterized by all of the following practices EXCEPT ________. A) employee training B) applicant screening C) automatic pay increases D) workplace safety measures E) productivity measurements

question

D) High-performance work system

answer

62) ________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance. A) Benchmarking B) Strategic planning C) Strategic human resource management D) High-performance work system E) Human resource scorecard approach

question

D) qualitative opinions

answer

63) Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________. A) scientific rigor B) existing data C) research studies D) qualitative opinions E) analytics

question

B) metrics

answer

64) Which term refers to a set of quantitative performance measures that human resource managers use to assess their operations? A) case studies B) metrics C) practices D) tools E) ratios

question

D) Using advanced recruitment and hiring practices will allow MAX to improve employee productivity.

answer

Which of the following best supports the argument that MAX should move towards a high-performance work system? A) MAX competitors regularly use benchmarking to compare their employees to those in other firms. B) MAX customers purchase new computers every two years according to online customer surveys. C) Outsourcing clerical tasks would enable MAX to raise employee salaries and increase productivity. D) Using advanced recruitment and hiring practices will allow MAX to improve employee productivity. E) MAX will be able to reduce quality control issues by reassigning line managers to new departments

question

B) How would the implementation of self-managing work teams affect employee morale and work standards at MAX?

answer

Which of the following questions is most relevant to MAX's decision to move toward a high-performance work system? A) What case studies are available to compare the performance of MAX employees with workers in other industries? B) How would the implementation of self-managing work teams affect employee morale and work standards at MAX? C) How will qualitative performance measures address the needs of MAX employees in regards to the firm's benefits plan? D) What roles should line managers, staff managers, and HR managers at MAX play in performance appraisals? E) What economic and demographic trends in the U.S. are related to the employee turnover rate at MAX?

question

D) FCC regulations

answer

67) All of the following are ethical issues that must be considered by human resource managers EXCEPT ________. A) comparable work B) workplace safety C) affirmative action D) FCC regulations E) employee privacy rights

question

A) ethics

answer

68) Which of the following refers to the standards someone uses to decide what his or her conduct should be? A) ethics B) strategies C) preferences D) competencies E) alternatives

question

C) Society for Human Resource Management

answer

69) Which organization provides professional certification for human resource managers? A) Academy of Management B) Association of Certified HR Managers C) Society for Human Resource Management D) Academy of Human Resource Executives E) Association of Business Administration

question

C) information technology

answer

70) HR managers who take SHRM certification exams are tested on all of the following areas EXCEPT ________. A) strategic management B) workforce planning C) information technology D) employee and labor relations E) occupational health and safety

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