question

The process of comparing outputs to previously established standards to determine if corrective action is needed is called

answer

controlling

question

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's

answer

internal supply chain

question

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

answer

sustainability; threat of global warming

question

Which one of the following would not generally be classified under the heading of transformation?

answer

staffing

question

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher

answer

agility

question

Manufacturing work sent to other countries is called

answer

outsourcing

question

Which of the following is not an ongoing trend in manufacturing?

answer

mass production for greater economies of scale

question

Technology choices seldom affect

answer

union activity

question

Knowledge skills usually don't include

answer

communication skills

question

Operations and sales are the two ________ functions in businesses

answer

line

question

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

answer

revenue management

question

Product design and process selection are examples of _______ decisions

answer

system design

question

Marketing depends on operations for information regarding

answer

lead time

question

Which of the following is not a type of operations?

answer

advertising

question

Business organizations consist of three major functions which, ideally

answer

support one another

question

In addition to operations, which of the following is considered a "line" function?

answer

sales

question

Which of the following would tend to increase the importance of supply chain management

answer

increased globalization

question

The responsibilities of the operations manager are

answer

planning, organizing, staffing, directing, and controlling

question

Which of the following is an example of a postponement tactic?

answer

delayed differentiation

question

Products or services with a high degree of similarity of features and components are called

answer

product families

question

The structural approach for integrating customer requirements into every aspect of product development is known as

answer

quality function deployment

question

Which of the following questions is least appropriate during value analysis?

answer

How can we incorporate more cultural values in the design of our global system?

question

One of these is not a characteristic of a well-designed service system:

answer

distributed computer networks

question

Which of the following is not an advantage of standardization?

answer

The opportunity to freeze design at a very early stage

question

The assessment of the environmental impact of a product or service throughout its useful life is called:

answer

life cycle analysis

question

Which of the following is least likely to result in product innovations that have near-term commercial application

answer

basic research

question

One way to increase reliability is to:

answer

improve component design

question

One possible disadvantage of modular design is that:

answer

the number of configurations of modules decreases

question

A formal way to document customer requirements is

answer

quality function deployment

question

In the area of product and service design, the acronym CAD refers to

answer

computer-aided design

question

Which of the following is not one of the phases of product design and development?

answer

Perform applied research

question

The term "degrees of newness" is associated with:

answer

degree of design change

question

One step that is not part of service blueprinting is:

answer

Eliminate boundaries for the service and decide on the level of interaction needed

question

Which of the following is not one of the 3 Rs?

answer

reposition

question

One way to increase reliability is to:

answer

improve preventive maintenance procedures

question

Elements of the service process in which there is little to no contact with the customer are referred to as:

answer

back-of-the-house.

question

Which of the following is not an advantage of standardization?

answer

The opportunity to freeze design at a very early stage.

question

Layout design has many objectives, one of which is:

answer

use workers and space efficiently.

question

When new products or services are being planned, process selection occurs as a matter of course. Process selection also comes into play as a result of: (I) technological changes. (II) competitive pressures. (III) fundamental changes in demand patterns.

answer

I, II, and III

question

Which of the following is not a process commonly considered in making products or delivering services?

answer

subcontracting

question

Key aspects of the process selection challenge include _________ and __________.

answer

capital intensity; process flexibility

question

An advantage of a U-shaped production line is that

answer

it is more efficient than a traditional product layout.

question

Which of the following is not true about process layouts when they are compared to product layouts?

answer

lower unit costs

question

The key questions in the process selection task are: (I) How will the product/service be priced? (II) How much variety will be imposed on the process? (III) What is the target market for the product/service? (IV) At what volume will the process need to operate?

answer

II and IV

question

The type of layout in which workers, materials, and equipment are moved to the product as needed is:

answer

fixed-position

question

An operations strategy for process selection should recognize that:

answer

flexibility is not always the best choice

question

A group of machines including supervisory computer control, automatic material handling, and possibly robots is called:

answer

a flexible manufacturing system

question

Heuristic rules are used primarily in which of these types of layouts? (I) Product (II) Process (III) Fixed-position

answer

I and II

question

Which of the following is not a primary concern for process selection?

answer

pricing strategy

question

Laser technology used in surgical procedures is an example of technological advances in:

answer

process

question

Layout planning is required because of: (I) efficient operations. (II) accidents or safety hazards. (III) new products or services. (IV) morale problems.

answer

II, III, and IV

question

Which closeness rating reflects the highest importance for two departments being close to each other?

answer

A

question

A common goal in designing process layouts is:

answer

minimizing transportation costs

question

The estimation of costs is generally most difficult when the ___________ process has been chosen

answer

job shop

question

As compared to rigid automation, the benefits of flexible manufacturing systems include:

answer

significantly lower fixed costs

question

A service organization (for example, a hospital) is likely to use a(n) ________ layout because of variability in customer processing requirements

answer

process

question

Computer-integrated manufacturing integrates ______________ with manufacturing

answer

information from across the organization

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