OUTBACK STEAKHOUSE- RESPONSIBLE BEVERAGE SERVICE BBI UNIVERSITY – Flashcards
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IN MOST STATES SERVING ALCOHOL TO A MINOR IS AN EXAMPLE OF WHAT TYPE OF LIABILITY TO THE BARTENDER/SERVER OF THE ALCOHOLIC BEVERAGE? (SLIDE 13:62)
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CRIMINAL
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A CUSTOMER LEAVES THE RESTAURANT AND IS INVOLVED IN A CAR ACCIDENT (SLIDE 14:62)
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DRAM SHOP LAWS
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ALABAMA DRIVERS LICENSE #1 - IS THIS MAN A MINOR OR OF LEGAL AGE?
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OF LEGAL AGE
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ALABAMA DRIVERS LICENSE #1 - IS THIS MAN A MINOR OR OF LEGAL AGE?
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OF LEGAL AGE
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ALABAMA DRIVERS LICENSE #2- IS THIS MAN A MINOR OR OF LEGAL AGE?
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MINOR
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ALABAMA DRIVERS LICENSE #3- IS THIS MAN A MINOR OR OF LEGAL AGE?
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MINOR
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TWO YOUNG PEOPLE ENTER THE RESTAURANT CLAIMING THEY FORGOT THEIR DRIVERS LICENSE
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REFUSE SERVICE ASK IF THEY WOULD LIKE A NON-ALCOHOLIC DRINK OR FOOD
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SCENARIO #1
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I AM SORRY WE CANT SERVE YOU ALCOHOL WITHOUT VALID ID
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SHOULD THE BARTENDER KEEP OR RETURN THE ID?
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RETURN THE ID
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SHOULD THE BARTENDER REPORT AND DOCUMENT THIS INCIDENT?
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YES ALL ATTEMPTS SHOULD BE REPORTED
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A CUSTOMER COMES AND SITS AT THE BAR AFTER FINISHING HIS MEAL IN THE DINING ROOM, ORDERS A BEER WHAT SHOULD YOU DO
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CAREFULLY OBSERVE TEH CUSTOMER AND IF NOT INTOX SERVE THE DRINK
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A GROUP OF CUSTOMERS ENTER THE BAR THEY INDICATE THEY JUST LEFT AN OFFICE PARTY
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NOTIFY MANAGER
OBSERVER FOR SIGNS OF INTOXICATION
RECOMMEND FOOD SERVICE
OBSERVER FOR SIGNS OF INTOXICATION
RECOMMEND FOOD SERVICE
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OVERHEARD A 200LB CUSTOMER STATE HE IS DIETING AND HAS NOT EATEN
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MONITOR THE CUSTOMER CLOSELY AND SUGGESTIVELY SELL FOOD ITEMS
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SCENARIO- WHAT IMMEDIATE RESPONSIBILITY TO THE LAW DOES THE BARTENDER HAVE BEFORE A DRINK IS TO BE SERVED IN THIS SITUATION?
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ASK THE CUSTOMER FOR ID TO ENSURE HE IS OF PROPER AGE
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SCENARIO- WHAT IS THE BEST THING TO SAY TO HELP DIFFUSE THE SITUATION?
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I UNDERSTAND THIS IS UNCOMFORTABLE AND I WOULD LIKE TO SERVE YOU HOWEVER THE LAW REQUIRES I SEE YOUR ID FIRST
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YOU REALIZE A CUSTOMER APPEARS INTOXICATED. YOU OFFER TO CALL A CAB, REFUSES.
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NOTIFY THE MANAGER, AND TELL THE CUSTOMER YOU ARE CONCERNED FOR THEIR SAFETY
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IT IS SATURDAY NIGHT AND THE BAR IS FIVE DEEP.
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ASK YOUR MANAGER FOR ASSISTANCE AND TO OBSERVE THE SITUATION
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SCENARIO - WHAT IS THE NEXT BEST ACTION FOR THE BARTENDER BASED UPON THE INFORMATION PROVIDED?
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ACKNOWLEDGE THE ORDER AND LET YOUR MANAGER KNOW YOUR CONCERN BEFORE SERVICE
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SCENARIO- WHAT IS THE BEST RESPONSE /ACTION ?
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ASSESS THE CUSTOMERS MORE CLOSELY FOR SIGNS OF INTOXICATION
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SCENARIO- WHAT SHOULD THE BARTENDER DO? THE CUSTOMER IS CLEARLY SHOWING SIGNS OF INTOXICATION BUT IS A REGULAR WHO ONLY HAD ONE DRINK....
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NOTIFY THE MANAGER AS YOU MAY NEED TO DISCONTINUE SERVICE TO THE CUSTOMER?
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SCENARIO- YOUR CUSTOMER APPEARS INTOXICATED AND ORDERS ANOTHER DRINK
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TAKE THE ORDER BUT DO NOT SERVE THE DRINK TO THE CUSTOMER NOTIFY THE MANAGER
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4 PEOPLE ARE DRINKING TOGETHER. ONE PERSON IS DRINKING FASTER THAN THE OTHERS
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PROVIDE SLOW SERVICE TO THE CUSTOMER AND MONITOR CLOSELY
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YOU ARE IN THE SERVICE BAR LATE ON A SATURDAY NIGHT.
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NOTIFY THE MANAGER OF THE REQUEST FOR DRINKS BEFORE SERVING
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A FRIEND OF YOURS FROM COLLEGE COMES INTO THE RESTAURANT
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MONITOR THEM AS YOU WOULD ANY OTHER CUSTOMER AND NOTIFY YOUR MANAGER TO STOP SERVICE IF INTOXICATED
