question

1. The Evil Woman Thesis asserts that when a woman does not act the way men and other women think she should, they will tend to treat her more harshly than they might if the alleged misdeed was done by a man.

answer

True

question

2. The introduction of union relations laws, civil rights laws, and occupational safety laws have led to the diminishment of most employees' legal rights.

answer

False

question

3. Unfortunately, employers have no tools for measuring the ethics of an individual during the applicant screening process, so employers do not realize they have hired an unethical person until it is too late.

answer

False

question

4. The four main types of privacy upheld by courts are intrusion, publication of private matters, disclosure of medical records, and appropriation of an employee's name or likeness for commercial purposes.

answer

True

question

5. The standards an individual uses to decide what his or her conduct should be are known as common law.

answer

False

question

6. The Sarbanes-Oxley Act requires publicly traded companies to declare whether they have a code of conduct, and it increases penalties for companies convicted of ethics violations if they have codes of conduct that were not properly enforced.

answer

False

question

7. Many people in the new business development group at GRS&M feel that Blaine was promoted due to her personal friendship with the supervisor rather than a fair review of the qualified employees in the group. This attitude is the result of the employees' perceived procedural justice relative to the decision.

answer

True

question

8. A manager constructs a fair discipline process on three pillars: rules and regulations, a system of progressive penalties, and outplacement counseling.

answer

False

question

9. Financial benefits like employer-paid insurance and vacations are not a part of employee compensation.

answer

False

question

10. When employees work more than 40 hours per week, employers must pay overtime at a rate of at least one-and-a-half times the normal pay for any hours worked over 40 in a workweek.

answer

Can go either True or False depending on if the person is exempt or non-exempt

question

11. The Equal Pay Act states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work.

answer

True

question

12. A key advantage of employee stock ownership plans is that the company gets a tax advantage equal to the fair market value of the shares that are transferred to the trustee.

answer

True

question

13. Competencies are demonstrable characteristics of a person including knowledge, skills, and behaviors that enable performance.

answer

True

question

14. Employee benefits account for about one-third of wages and salaries.

answer

True

question

15. Federal law requires private sector employers to grant a minimum amount of paid vacation leave.

answer

False

question

16. If an employee is injured at work due to a blatant disregard for company safety policies, the company is not required to pay workers' compensation.

answer

False

question

17. It is illegal for supervisors to discuss their opinions about unionization with employees.

answer

False

question

18. Employers can replace strikers permanently unless the strike is based on unfair labor practices.

answer

True

question

19. A wildcat strike is an unauthorized strike that occurs during the term of a contract.

answer

True

question

20. Grievances should be settled based on what is considered fair even if the solution differs from the labor agreement.

answer

False

question

21. The Employee Free Choice Act would make it more difficult for employers to prevent the formation of unions.

answer

False

question

22. OSHA enforces its standards through inspections, which are usually announced so that employers have time to prepare.

answer

False

question

23. Even if the employee was treated easily with first aid, employers must report the occupational injury.

answer

False

question

24. Safety training should be bilingual in situations where employees speak English as a second language or are not fluent in English.

answer

True

question

25. Lockout/tagout involves affixing a disabled tag to the equipment.

answer

True

question

26. The first step in an industrial hygiene program involves the health and safety officer conducting a facility walk-through.

answer

True

question

27. A drug-free workplace policy should state at a minimum "The use, possession, transfer, or sale of illegal drugs by employees is prohibited".

answer

True

question

28. When firing a high-risk employee, an HR manager should conduct the meeting on a Friday so that the terminated employee has time to calm down over the weekend.

answer

False

question

29. HR activities in small firms tend to be more informal than in larger firms.

answer

True

question

30. While most small firms are affected by the Fair Labor Standards Act and the Occupational Safety and Health Act, only large firms need to be familiar with the Consumer Credit Protection Act.

answer

False

question

31. Research indicates that the majority of workplace accidents, especially serious accidents, occur in firms that employ less than 50 workers.

answer

True

question

32. A recent name change or promises of substantial savings suggest that a professional employer organization will be reliable.

answer

False

question

33. Wallace Cleaning Services employs 10 workers, so the small business does not have to comply with the Age Discrimination in Employment Act.

answer

True

question

34. The majority of multinational corporation management positions are filled by expatriates.

answer

False

question

35. In a polycentric corporation, the prevailing attitude is that home country attitudes, management style, knowledge, and managers are superior to anything the host country might offer.

answer

False

question

36. Firms using a geocentric staffing model will seek the best people for key jobs throughout the organization, regardless of nationality.

answer

True

question

37. Family pressures are a primary cause of expatriate failure.

answer

True

question

38. Employees preparing for overseas assignments should be trained in cultural differences, attitude formation and behavioral influence, factual country knowledge, and language skills.

answer

True

question

39. Varying departure and arrival times when working in a foreign country can minimize a business traveler's chances of becoming a crime victim.

answer

True

question

40. Treating locals as equal partners when developing a global HR system will minimize resistance.

answer

True

question

41. The most expensive approach to staffing is the polycentric staffing model.

answer

False - ethnocentric

question

42. Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management.

answer

True

question

43. Most employers routinely conduct HR audits every 6 months.

answer

False

question

44. A compliance audit would most likely be used to assess a firm's recruitment and hiring practices compared to those of other firms.

answer

True

question

45. A strategic audit would most likely be used by an HR manager to assess a firm's procedures and practices in regard to employee benefits.

answer

True

question

46. Although low employee morale indicates a problem in the firm, it does not indicate that an HR audit is necessary.

answer

True

question

47. An HR audit is most likely needed when the business grows to the point where line managers need the help of HR to hire and discipline employees.

answer

True

question

48. An applicant tracking system provides a way to measure the quality of those you are hiring.

answer

True

question

49. Human resource practices, such as hiring based on selection tests, pay raises based on work performance, and training provided to new and experienced employees, contribute to a company's ability to achieve high-performance levels.

answer

True

question

50. High performance work systems became popular in the 1980s due to competition among U.S. automakers.

answer

False

question

51. According to the ethics research presented in the text, "bad apples" are best described as ________.

answer

Ethical situations that are ripe for unethical choices; people who are included to make unethical choices

question

52. Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment. Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?

answer

Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules

question

Health-Tech's HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech's code of conduct. Which of the following questions is LEAST likely to be included on the ethics test?

answer

- Would I perform this action if I worked for a Health-Tech competitor

question

54. Based on research into ethical behavior in the workplace, which of the following is a true statement?

answer

Having ethical leaders in an organization reduces the number of unethical decisions

question

55) R&R has a nonpunitive discipline policy. Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne was given a verbal warning five weeks ago for a similar infraction. Which of the following will most likely be Todd's response to Suzanne's actions today.

answer

a formal written reminder to be included in her company file

question

56) Which of the following would most likely be considered unfair by employees?

answer

an employee having to sustain the burden of proof / sustaining the burden of proof on the employee

question

57) Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never broken any other rules since being employed by the company. R&R has a nonpunitive discipline policy. Which of the following will most likely be Todd's response to Suzanne's violation?

answer

issuing an oral reminder to Suzanne

question

58) Tamika, a FedEx employee, was recently disciplined by her supervisor for insubordination. Tamika believes that the punishment was too harsh. According to FedEx's guaranteed fair treatment program, what should Tamika do first to appeal the decision?

answer

she needs to submit a written complaint to a middle manager

question

59) During ethics training, which of the following would most likely emphasize the importance of ethics to the firm.

answer

top management participation

question

60) Jason, a sales manager, has been given the task of coaching a new employee. What should Jason do first?

answer

observe the employee working and interacting

question

61) ________ refers to all forms of pay or rewards going to employees and arising from their employment.

answer

employee compensation

question

62) Direct financial payments include all of the following EXCEPT ________.

answer

insurance

question

63) Which of the following terms refers to pay in the form of financial benefits, such as insurance?

answer

indirect benefits

question

64) Which compensation-related law contains provisions for minimum wage, maximum hours, overtime pay, equal pay, and child labor?

answer

Fair Labor Standards Act

question

65) Jorge worked 6 hours of overtime this week but has decided to take time off instead of overtime pay. How many hours will Jorge receive in time off from work?

answer

9 hours

question

66) Which of the following is true for employers who use independent contractors?

answer

Fair Labor Standards act overtime requirements do not apply

question

67) According to the Family and Medical Leave Act, eligible employees can take up to ________ weeks of unpaid, job-protected leave for the birth of a child or for the care of a child, spouse, or parent.

answer

12

question

68) Which of the following has historically been the primary issue in collective bargaining?

answer

Wage Rates

question

69) Lisa is an HR manager who has been assigned the task of establishing pay rates to ensure external equity. What should Lisa do first in the process?

answer

conduct a salary summary

question

70) ________ is a formal and systematic comparison of jobs to determine the worth of one job relative to another.

answer

job evaluation

question

71) ________ means collapsing salary grades and ranges into just a few wide levels or bands, each of which contains a relatively wide range of jobs and salary levels.

answer

broadbanding

question

72) Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?

answer

merit pay

question

73) Tanner's employer puts a predetermined portion of profits into a trust account for Tanner's retirement. Which of the following is most likely the type of profit-sharing plan used by Tanner's employer?

answer

deferred profit-sharing

question

74) A(n) ________ plan is an incentive plan that engages many or all employees in a common effort to achieve a company's productivity objectives with any resulting cost-savings gains shared among employees and the company.

answer

gainsharing

question

75) The indirect financial and nonfinancial payments employees receive for continuing employment with the company are called ________.

answer

benefits

question

76) Which of the following benefits is required by federal or state law?

answer

workers' compensation

question

77) Eric has worked full-time for a large manufacturing company for over 3 years. Eric and his wife have recently adopted a baby, and Eric wants to take time off from work to care for the child. Which of the following laws most likely applies to Eric's situation?

answer

Family and Medical Leave Act

question

78) About ________% of people working in the United States belong to unions.

answer

12

question

79) Which of the following best explains why union membership has fallen since 1955?

answer

domestic companies are shifting from manufacturing to service-based operations

question

80) Which of the following best describes the closed shop form of union security?

answer

A company can hire only current union members. (Outlawed in 1947)

question

81) Which type of union security accounts for almost three-fourths of union contracts?

answer

Union shop

question

82) The term "________" describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.

answer

right to work

question

83) Right-to-work laws inhibit union formation by ________.

answer

prohibiting any form of union security

question

84) In which human resource activity does a typical labor agreement NOT give the union a role?

answer

appraisals

question

85) Prior to 1930, employers attempted to limit the influence of unions using all of the following methods EXCEPT ________.

answer

none of the above

question

86) Which of the following bans certain unfair labor practices and provides for majority rule and secret ballot elections?

answer

Wagner Act

question

Which of the following was established by the Wagner Act?

answer

National Labor Relations Board (investigates unfair labor practice charges)

question

88) You are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views?

answer

Taft-Hartley Act (amended the Wagner Act)

question

89) ________ is the process of legally terminating a union's right to represent employees.

answer

decertification

question

90) Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?

answer

mediation

question

91) Which intervention method listed below is the most definitive of all third-party interventions?

answer

binding arbitration

question

92) Arbitration means ending an impasse by ________.

answer

finding a solution (using a 3rd party, giving it the power to determine adn dictate settlement terms)

question

93) Each year there are roughly ________ cases of workplace accidents per 100 full-time workers in the United States.

answer

6

question

94) The basic purpose of the Occupational Safety and Health Administration is to ________.

answer

to set and enforce the safety and health standards that apply to almost all workers in the USA

question

95) The Occupational Safety and Health Act was intended to ________.

answer

ensure every person safe and healthful working conditions

question

96) All of the following are covered by the Occupational Safety and Health Act EXCEPT ________.

answer

self-employed persons

question

97) According to OSHA, employers must report occupational injuries that result in any of the following EXCEPT ________.

answer

first aid treatment

question

98) Which of the following would most likely NOT be considered a reportable injury according to OSHA?

answer

someone sprains his ankle after becoming tangled in his car's seat belt in the company parking lot

question

99) Which of the following would be considered OSHA's highest priority for inspection?

answer

inspecting a site where they may be imminent danger

question

100) As a supervisor, which of the following is the LEAST recommended action to take during an OSHA inspection?

answer

volunteering all hazard and safety information

question

101) Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ________.

answer

unsafe conditions

question

102) Which of the following is one of the earliest indicators of an employee's possible alcoholism?

answer

missed deadlines, tardiness, lying

question

103) All of the following are symptoms of employees in the advanced stages of alcoholism EXCEPT ________.

answer

delegating job responsibilities

question

104) Research estimates that the cost of health care is nearly ________ higher for highly stressed workers than for workers with low levels of stress.

answer

50%

question

105) Which of the following is a true statement regarding workplace smoking?

answer

employers may dismiss workers because they smoke at home

question

106) Which of the following is a common characteristic of HR at most small businesses?

answer

size, priorities, informality and the entrepreneur nature

question

107) Mark owns a small business that provides engineering consulting services. Mark is new to business ownership, and he has a list of questions he would like answered. Mark has logged on to the EEOC Web site to search for answers. Which of Mark's questions is LEAST likely to be addressed on this Web site?

answer

All can be found: EEOC law coverage, who can file against me, what should i do, can i resolve a charge against me without investigation

question

108) What is the primary reason that small firms use the Internet for employee training programs?

answer

low cost

question

109) Training programs at most small firms tend to focus on ________.

answer

learning specific

question

110) Which of the following best explains why effective communication methods are essential to small businesses?

answer

helps employee be familiar, flexible and informal

question

111) Approximately what percentage of U.S. workers are employed by small businesses?

answer

more than 50%

question

112) At most small businesses, human resource management activities can best be described as ________.

answer

informal and flexible

question

113) Which of the following is a common characteristic of HR at most small businesses?

answer

duplication of data in employee paperwork

question

114) Which of the following agencies offers small businesses the use of FirstStep Employment Law Advisor?

answer

Department of Labor

question

115) The purpose of FirstStep Employment Law Advisor's Web site is to help small employers to ________.

answer

know which laws apply to their business

question

116) Jana owns a dry cleaning business and employs 25 people. She needs a safety and accident checklist that is specific to the dry cleaning industry. Jana would most likely find the information she needs on the ________ Web site.

answer

Department of Labor or OSHA????

question

117) Which of the following recruitment and selection tools would LEAST likely be used by a small firm?

answer

Formal testing programs would use: Wonderlick personnel test and predictive index

question

118) All of the following are characteristics of work sampling tests EXCEPT ________.

answer

informal processes

question

119) Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.

answer

Age and skills

question

120) During a streamlined interview, questions that probe such areas as a person's aspirations and energy level seek information regarding a candidate's ________ factor.

answer

motivation

question

121) Which term refers to the HR techniques and concepts that employers use to manage their international operations?

answer

IHRM

question

122) Any governmental action that could adversely affect the long-run profitability of a firm is called a ________.

answer

Political risks

question

123) ________ are citizens of the countries where they are working.

answer

Locals

question

124) Jason is a British freelance journalist working in Paris, so he is most likely classified as a(n) ________.

answer

Expatriate

question

125) Of the types of international managers that multinational companies can employ, expatriates are ________.

answer

non-citizens in the countries that they work in

question

126) Roberta is an Italian citizen who spent a great deal of time during her childhood in England. She now works in Brazil as an HR manager for a British company. Roberta is a(n) ________.

answer

third country national

question

127) Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.

answer

offshoring

question

128) Microsoft tends to follow a geocentric staffing model. From which group will it tend to hire?

answer

the best for the job

question

129) Which of the following terms refers to the belief that home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer?

answer

ethnocentric

question

130) Which of the following best explains why female managers receive fewer foreign assignments than male managers?

answer

reluctant to move family

question

131) Before departing for an overseas assignment, an employee would most likely benefit from ________ training.

answer

cultural

question

132) ________ refers to bringing a manager back home after a foreign assignment has been completed.

answer

Repatriation

question

133) High performance companies are more likely than low-performance companies to ________.

answer

use validated selection tests when hiring employees, fill jobs internally, use self-managing work teams and provide extensive amounts of employee training

question

134) The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________.

answer

foster a trained, empowered, self-motivated and flexible workforce

question

135) Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions?

answer

HR Audit

question

136) An HR specialist conducting an HR audit should review which of the following when auditing recruitment and selection practices?

answer

background check policies

question

137) Ray, an HR specialist, has been informed that he needs to conduct an HR audit. Which of the following events does NOT signal the need for an HR audit?

answer

??

question

138) Matthew, an HR manager, needs to select a vendor that will handle his firm's benefits administration tasks. Which aspect of the vendor is most important for Matthew to consider?

answer

??

question

139) Problems associated with the accelerators of Toyota cars primarily raised questions about the firm's ________.

answer

high performance work system

question

140) Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?

answer

benchmarking

question

141) What is the final step in the basic HR audit process?

answer

make sure proper legal posters are up???

question

142) A ________ metric focuses on measuring the activities that contribute to achieving the company's strategic aims.

answer

strategy based

question

Which of the following, if true, best supports the argument that Thermo needs to implement a positive reinforcement program?

answer

the injured workers removed a safety guard while operating the press in order to speed the process

question

Which of the following, if true, supports the argument that Thermo needs to modify its screening, placement, and training procedures?

answer

interviews witht he injured workers indicate that hte most experienced worker removed the safety guard and the other two worker did not know how to respond

question

Which of the following, if true, best supports the argument that Thermo supervisors need additional training in OSHA standards?

answer

the safety gate had been removed from the press to bypass a safety interlock, and the gate was note replaced prior to the three workers using the machine during their morning shift at Thermo

question

146. During a merger and acquisition, it is especially important for managers to be sensitive to employees who are dismissed so that ________.

answer

remaining employees will remain productive and committed

question

147. Which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done?

answer

engagement

question

148) Which of the following requires that employers of 100 or more employees give 60 days' notice before closing a facility or starting a layoff of 50 or more people?

answer

Worker Adjustment and Retraining Notification Act

question

149. Which of the following terms refers to a systematic process by which a terminated employee is trained and counseled in how to perform a self-appraisal and secure a new position?

answer

Counseling

question

150. Keith works as a construction foreman, and he is viewed as a reliable, competent employee. Keith was recently injured in a car accident while on vacation, and his injuries are so severe that he will not be able to return to work. Which of the following would most likely provide Keith with benefits?

answer

employment insurance

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