Chapter 11: Creating a Learning Organization and an Ethical Organization – Flashcards
Unlock all answers in this set
Unlock answersquestion
A. goal-oriented
answer
Q1) Which of the following is an important characteristic of a leader? A. goal-oriented B. satisfied with the status quo C. reactive D. focused on past performance
question
C. leaders support the status quo and seek control mechanisms to maintain it.
answer
Q2) All of the following statements about leadership are true EXCEPT A. leadership is focused on the creation and implementation of a creative vision. B. leadership is the process of transforming organizations from what they are to what the leader would have them become. C. leaders support the status quo and seek control mechanisms to maintain it. D. effective implementation of strategy is essential for successful leadership.
question
A. dedication to maintaining the status quo.
answer
Q3) According to the text, effective leadership is like a three-legged stool consisting of all of the following EXCEPT A. dedication to maintaining the status quo. B. nurturing a culture dedicated to excellence and ethical behavior. C. determining a direction. D. designing the organization.
question
D. all of these.
answer
Q4) The leader's role in developing a strategic vision provides many benefits including A. a clear future direction. B. a framework for their organization's mission and goals. C. enhanced employee communication and commitment. D. all of these.
question
D. teams, systems, and organizational processes that facilitate implementation.
answer
Q5) Poor organizational design by leaders can result in all of the following EXCEPT A. insufficient mechanisms that integrate and coordinate activities across the firm. B. inadequate accountability among managers and employees. C. inappropriate budgeting and control systems. D. teams, systems, and organizational processes that facilitate implementation.
question
B. designing the organization.
answer
Q6) ***ON PPT***XYZ's CEO scrapped the company's commission-based reward system because it was rewarding employees for inappropriate behavior. This is an example of A. setting a direction. B. designing the organization. C. unethical behavior. D. failure to maintain the status quo.
question
B. culture.
answer
Q7) Leaders play a key role in developing and sustaining an organization's A. status quo. B. culture. C. reporting relationships. D. rules and regulations.
question
D. integrative thinking.
answer
Q8) The process by which people reconcile opposing thoughts to identify creative solutions that provide them with more options and new alternatives is known as A. designing the organization. B. conservative thinking. C. ethical planning. D. integrative thinking.
question
B. conservation.
answer
Q9) All of the following stages are part of the integrative thinking and deciding process EXCEPT A. causality. B. conservation. C. architecture. D. salience.
question
B. causality.
answer
Q10) In the integrative thinking and deciding process, making a mental map of the causal relationships between the elements of a decision to evaluate how the elements relate to one another is known as A. architecture. B. causality. C. visualization. D. multidimensionality.
question
A. systemic barriers.
answer
Q11) Barriers in which the design of the organization's structure, information processing, and reporting relationships, impede the proper flow and evaluation of information are known as A. systemic barriers. B. behavioral barriers. C. political barriers. D. barriers to entry.
question
B. behavioral barriers.
answer
Q12) Barriers associated with a manager's tendency to look at issues from a biased or limited perspective are known as A. systemic barriers. B. behavioral barriers. C. political barriers. D. barriers to exit.
question
B. political barriers
answer
Q13) Refusal to share information, conflicts over resources, conflicts between departments and divisions, and petty interpersonal differences are symptoms of which type of barrier to change? A. systemic barriers B. political barriers C. behavioral barriers D. all of these
question
D. all of these
answer
Q14) Which of the following explains why organizations are prone to inertia and slow to change? A. personal time constraints B. political barriers C. vested interests in the status quo D. all of these
question
C. referent power.
answer
Q15) All of the following constitute organizational bases of a leader's power EXCEPT A. legitimate power. B. reward power. C. referent power. D. coercive power.
question
D. is derived from the leader's capability and knowledge in a particular field.
answer
Q16) Expert power A. is derived from organizationally conferred decision-making authority. B. arises from a manager's access, control, and distribution of information that is not freely available to everyone in an organization. C. is derived from referent power. D. is derived from the leader's capability and knowledge in a particular field.
question
A. the power exercised by use of fear of punishment for errors of omission or commission by employees.
answer
Q17) Coercive power is A. the power exercised by use of fear of punishment for errors of omission or commission by employees. B. the power of persuasion exercised by a charismatic leader to get compliance from reluctant subordinates. C. is the type that arises from a manager's access, control, and distribution of information that is not freely available to everyone in an organization. D. the ability of the leader or manager to confer rewards for positive behaviors or outcomes.
question
A. a subordinate's identification with the leader.
answer
Q18) The source of referent power is A. a subordinate's identification with the leader. B. a leader's identification with the subordinates. C. derived from the fact that the manager can potentially act as a reference when the employee applies for another job. D. derived from the manager's ability to provide effective incentives to employees.
question
C. calculative abilities.
answer
Q19) The three broad sets of capabilities that a leader should possess include all of the following EXCEPT A. technical skills. B. cognitive abilities. C. calculative abilities. D. emotional intelligence.
question
C. self-promotion.
answer
Q20) All of the following are components of Emotional Intelligence (EI) EXCEPT A. self-awareness. B. self-regulation. C. self-promotion. D. empathy.
question
B. empathy
answer
Q21) Which component of Emotional Intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences? A. self-awareness B. empathy C. social skills D. self-regulation
question
C. empathy and social skill.
answer
Q22) The following two components of Emotional Intelligence (EI) deal with a person's ability to manage relationships with others: A. motivation and self-awareness. B. self-regulation and empathy. C. empathy and social skill. D. motivation and empathy.
question
A. learned for the organization; learning and adapting
answer
Q23) Complete the following sentence. The days when a company's leader __________ are gone; today, all employees need to be involved in __________. A. learned for the organization; learning and adapting B. managed from the top; self-management C. delegated authority; assuming responsibility and control D. was held in high regard; holding leaders accountable for their actions
question
D. All of these.
answer
Q24) What happens to organizations that get caught up in day-to- day work activities? A. They fail to think objectively about themselves and their business. B. They fail to refresh their strategies or reengineer their work processes. C. They fail to ask probing questions about their basic assumptions. D. All of these.
question
C. They regularly engage in activities to reinforce the status quo.
answer
Q25) Which of the following is not a characteristic of a successful learning organization? A. They create a proactive, creative approach to the unknown. B. They actively solicit the involvement of employees at all levels. C. They regularly engage in activities to reinforce the status quo. D. They enable everyone to use their intelligence and apply their imagination.
question
B. necessary, but not a sufficient condition
answer
Q26) ***ON PPT***Complete the following sentence. "Inspiring and motivating people with a mission or purpose is a __________ for developing an organization that can learn and adapt" A. necessary and sufficient condition B. necessary, but not a sufficient condition C. goal, but not a necessary condition D. goal and a required pre-condition
question
C. a flexible resource.
answer
Q27) In order to create an environment where employees can achieve their potential as they move the organization towards its goals, the manager's role needs to be that of A. resource allocator. B. resource controller. C. a flexible resource. D. an advocator of the status quo.
question
D. delegates responsibility.
answer
Q28) The "top-down" perspective of empowerment A. encourages intelligent risk taking. B. trusts people to perform. C. encourages cooperative behavior. D. delegates responsibility.
question
B. builds teams to encourage cooperative behavior.
answer
Q29) The "bottom-up" perspective of empowerment A. clarifies the organization's values and mission. B. builds teams to encourage cooperative behavior. C. communicates specific plans. D. encourages employees to "ask permission rather than forgiveness."
question
C. the bottom-up approach.
answer
Q30) The empowerment perspective that involves trusting people to "do the right thing," take intelligent risks, and act with a sense of ownership is known as A. the leadership perspective. B. the top-down approach. C. the bottom-up approach. D. the risk-taking model.
question
B. the top-down approach.
answer
Q31) An empowerment perspective that delegates responsibility, focuses on accountability, and relies on clearly specified rewards to motivate is known as A. the leadership perspective. B. the top-down approach. C. the bottom-up approach. D. the accounting model.
question
D. employee empowerment.
answer
Q32) Manufacturing employees at Chaparral Steel are directly involved with customers and have access to the new innovative knowledge being developed in its manufacturing processes. This is an example of A. hierarchical control. B. knowledge management. C. enabling heroes and drones. D. employee empowerment.
question
C. Information about customer expectations and feedback is distributed monthly.
answer
Q33) Which of the following is NOT one of the three core activities in the "open book" management system pioneered by Jack Stack? A. Information is generated daily that reflects the work performance and production costs of each employee. B. The information is aggregated once a week and shared with employees at every level. C. Information about customer expectations and feedback is distributed monthly. D. Extensive training in how to use and interpret the numbers is provided to all employees.
question
A. information sharing.
answer
Q34) At Whole Foods, the "no secrets" management philosophy allows employees access to most of the company's operating and financial data. This is an example of A. information sharing. B. employee advocacy. C. bottom-up empowerment. D. internal benchmarking.
question
D. all of these.
answer
Q35) Internal benchmarking at Whole Foods A. is used by teams to compete against other teams in their stores. B. is used by teams which compete against their own goals for sales, growth, and productivity. C. is used by teams to compete against similar teams at different stores and regions. D. all of these.
question
B. endeavors to determine best practices regardless of industry.
answer
Q36) Functional benchmarking A. is not very useful for organizations with a divisional organizational structure. B. endeavors to determine best practices regardless of industry. C. restricts the search for best practices to competitors. D. is useful when researching industry-specific standards.
question
D. creating a results-based reward system.
answer
Q37) All of the following are guidelines an organization can use to promote the challenging of the status quo EXCEPT A. establishing a "culture of dissent." B. forcefully creating a sense of urgency. C. fostering a culture that encourages risk taking. D. creating a results-based reward system.
question
B. failure
answer
Q38) Companies that cultivate cultures of experimentation and curiosity make sure that __________ is not, in essence, to be avoided at all costs. A. experimentation B. failure C. authority D. risk taking
question
C. Ethics is NOT concerned with whether or not an act is socially desirable.
answer
Q39) Which of the following statements about ethics is FALSE? A. Ethics may be defined as a system of right and wrong. B. Ethics assists individuals in deciding when an act is moral or immoral. C. Ethics is NOT concerned with whether or not an act is socially desirable. D. Business ethics is the application of ethical standards to commercial enterprises.
question
C. take the initiative to address the problem.
answer
Q40) As a manager, when faced with ethical crises you should A. focus on issues most relevant to stockholders. B. wait for the other party to make the first move. C. take the initiative to address the problem. D. cover up as much as possible.
question
A. the potential benefits of an ethical organization are few but direct.
answer
Q41) All of the following statements about ethical organizations are true EXCEPT A. the potential benefits of an ethical organization are few but direct. B. ethical values shape the search for opportunities. C. organizational ethics define what a company is and what it stands for. D. ethics provide a common frame of reference that serves as a unifying force.
question
A. instituting a reward system which considers outcomes as its primary criterion.
answer
Q42) ***ON PPT***Proactive measures to prevent organizational ethics problems include all of the following EXCEPT A. instituting a reward system which considers outcomes as its primary criterion. B. using leaders as role models of ethical behavior. C. issuing statements describing the organization's commitment to certain standards of behavior. D. using the organization's information systems as a control system.
question
A. Maximize financial benefits for stakeholders.
answer
Q43) Which of the following statements would least likely be found in a corporate credo? A. Maximize financial benefits for stakeholders. B. Provide secure and stable employment for employees. C. Establish an environment that enhances professional growth. D. Support community organizations and projects.
