chpter 12 ecomm – Flashcards
Unlock all answers in this set
Unlock answersquestion
ecommerce
answer
the conduct of selling, buying, logistics, or other organization management activities via the web
question
culture
answer
the combination or language and atoms
question
globilization
answer
to go worldwide in slope and approximation; a consumer can access the internet form anywhere at anytime
question
commerce
answer
a negotiated exchange of valuable objects or services between two or more parties (a buyer and a seller); includes all activities that each of the parties undertake to complete the transaction
question
profit
answer
revenue minus all expenses
question
socio-economic
answer
group status based on social groupings and economic status, in terms of e-commerce, these groups may or may not be limited by financial security
question
EDI ( Electric Data Interchange)
answer
Transaction that occurs when one business transmits computer-readable data in an open format.
question
Value Added Network
answer
An independent firm that offers connections and EDI transaction services
question
EFT (Electric Funds Transfer)
answer
The process of exchanging account information electronically over private communications networks
question
FTP (File Transfer Protocol)
answer
transferring of information from one computer to another
question
HTTP
answer
The language of the world wide web
question
TCP/IP
answer
establishes where the data travels
question
storyboard
answer
the process of developing and diagramming a site's structure that best matches your user's needs
question
Balanced Hierarchy
answer
a hierarchical tree that facilitates quick access to information and helps users understand how you have organized content
question
Chunk
answer
Short uniformly organized pieces of information that particularly lend themselves to help presentations
question
Deep Hierarchy
answer
A hierarchy with too many menu-selections, becomes a navigational nightmare for the user
question
Hierarchy
answer
a graphical structure that flows from the most important or most general to the most specific
question
Linear Hierarchy
answer
a hierarchy that is viewed sequentially in a line one right after the other
question
Placeholder
answer
a box that is drawn on your storyboard to represent where a graphic would be
question
Shallow Hierarchy
answer
too many sections
question
Site Assessment
answer
evaluating the form and function of your website design
question
Webbed Hierarchy
answer
a web like structure with non traditional linking page
question
Site Map
answer
a detailed structural outline of a website
question
Flow Chart
answer
a quick sketch of the site's navigational structure
question
Page Layout
answer
a detailed sketch of each page
question
Transaction Processing
answer
Completing a transaction online
question
E-Procurement
answer
all purchasing activities plus all the monitoring of elements
question
Procurement
answer
Purchase of goods for resale
question
Snail Mail
answer
Mail sent and received via postal service
question
B2B
answer
business online between two businesses
question
B2C
answer
the exchange of products over the internet
question
B2G
answer
involves the concept that businesses and government agencies can use central web sites to exchange info
question
C2C
answer
the exchange of products like on ebay
question
C2B
answer
the exchange of products, services, or info between consumers like on priceline.com
question
Shopping Cart
answer
an electronic tool used by online consumers to purchase goods or services
question
Fulfillment Company
answer
offers services to other companies like transaction processing
question
HR
answer
the division of a company which hires employees and takes care of all employee-related matters
question
EDI
answer
when one business transfers computer readable data into an agreed upon format
question
ISP
answer
a business that provides access to the internet via modem
question
Logistics
answer
consumer browsing for information from multiple sites
question
GPS
answer
Global Positioning System
question
Web Auction
answer
a site which provides a forum for buyers and sellers to trade items
question
Intranet
answer
a web-based private network that hosts internet applications on a local area network
question
VAN ( Value Added Network)
answer
provides connections and ensures security for data
question
Combination Menu
answer
Using both graphics/images and text for websites
question
Ethernet Speed
answer
10 Mybtes per second, the speed at which the data is transported
question
Form
answer
the actual layout of the website
question
Frames
answer
displaying two or more web pages at the same time in the same browser window
question
Function
answer
the navigation features of the website
question
Graphics Menu
answer
using images as links from a home page or other web page
question
Home Page
answer
A point of entry into a website
question
Portal
answer
entry into a website
question
Structured Menus
answer
Links are easy to follow and in logical order
question
Target Audience
answer
The group of people a website from a home page
question
Text Menu
answer
using any keyed text for links from a home page or other website pages
question
Unstructured Menus
answer
Words are hot linked from a home page or other website pages
question
URL
answer
the website's web address
question
Animated GIF
answer
A GIF based graphic file that moves
question
Anti-Aliasing
answer
A technique for diminishing edges of a pixelated graphic
question
Applets
answer
Programs written in javascript and added to the website
question
Background
answer
The basic overall color or design of your website
question
Demographics
answer
Characteristics such as age, sex, income, location, etc.
question
Foreground
answer
Text color
question
Form handler
answer
a software program running on a web server that interprets the data sent by a web page
question
Inline Graphic
answer
a graphic that appears within a line of text
question
Input Controls
answer
Form fields that are used to collect data entered by the user
question
JPEG
answer
a file format for images used with lots of color
question
PNG
answer
another file format for pictures
question
Tables
answer
Used to hold text and/ or graphics so that they do not change sizes on other pages
question
Thumbnails
answer
small graphics used to keep loading time down
question
Resolution
answer
Describes how many pixels are displayed on your screen
question
Wallpaper
answer
background of your webpage
question
accessibility
answer
ability for all persons even with disabilities
question
accessibility wizards
answer
option on most computers that allow a user's computer to be configured for visual, hearing,and physical needs
question
Alternate Browsers
answer
browsers that validate websites for use by individuals with disabilities
question
dragon naturally speaking
answer
voice activated software
question
JAWS
answer
windows program with powerful accessibility solution that reads information found on the computer and speaks it
question
Read Aloud Software
answer
reads text aloud
question
ViaVoice
answer
Voice activated software
question
Valediction Methods
answer
procedures to test website accuracy and availability
question
Voice Activated Software
answer
allows use of computer by voice commands
question
WAI (Web Accessibility Initiative)
answer
Guidelines developed and continually revised since 1999 to ensure that persons with disabilities can access the web
question
W3C (WWW Consortium)
answer
non-profit organization that oversees and assists in monitoring the web
question
Certification Mark
answer
A word or symbol that is used in commerce to certify geographic origin
question
Collective Mark
answer
A mark used in commerce by the members of an association
question
Copyright
answer
Legal protection that gives the author of a work control over how the work is used
question
Cyber Separating
answer
The act of registering, selling, or using a domain name of someone else's for profit
question
Certification Mark
answer
any word, name, symbol, device, or any combination, used a intended to be used in commerce with the owner's permission by someone other than its owner
question
Collective Mark
answer
a trademark or service mark used or intended to be used in commerce, by the members of a cooperative or association, or other group
question
Copyright
answer
Legal protection that gives the author of a work control over how that work is used
question
Cyber Squatting
answer
the act of registering, selling, or using an internet domain name with bad-faith
question
Drawing page
answer
part of the trademark application process where a black and white drawing of the mark is included
question
Fair use Rule
answer
Describes when and how much of a copyrighted work may be copied or used in another report
question
Hacking
answer
unauthorized access to computer systems for the purpose of stealing and compiling data
question
Intellectual property
answer
the right an individual or group of individuals has in an idea
question
Registered copyright
answer
the author has registered the piece with the us copyright office. Doing this makes it easier to prove copyright infringement
question
Registered trademark
answer
a company can register a trademark with the U.S. patent and trademark office. Only registered trademarks use the R symbol
question
Service mark
answer
any word, name, symbol, device, or any combination used or intended to be used in commerce
question
Specimen page
answer
part of the trademark application process where a real example of how the mark is used in commerce is included
question
Trademark
answer
a distinctive word, phrase, logo, graphic symbol, slogan, or anything used to identify goods or services and distinguishes them in the marketplace
question
Unregistered copyright
answer
an author does not have to do anything to copyright a work. Pieces after 1989 do not have to contain the c symbol
question
Unregistered trademark
answer
a company does not have to do anything to have trademark protection. To designate an unregistered trademark a company would use "tm"
question
Accounting/Finance
answer
This function plans and manages financial resources and maintains the records and information related to the business
question
Distribution
answer
The process of moving products from the merchant to the customer
question
Management/ Administration
answer
This function is responsible for developing, implementing, and evaluating the plans and activities of a business
question
Marketing
answer
This function is responsible for the process of planning and executing the conception, promotion, and distribution of goods and services to create exchanges that satisfy individual and organizational objectives
question
Production
answer
this function creates or obtains products or services for sale
question
cookies
answer
a small piece of information sent from a web server to an individual's web browser so it can later be read back from that browser
question
Demographics
answer
characteristics such as age, sex, income, location, education, and religion
question
Psychographics
answer
lifestyle characteristics which include activities, attitudes, customs, and traditions
question
Referring page
answer
The last page visited before the current web page
question
Segment
answer
components of a movement in which people have one or more similar characteristics.
question
Site personalization
answer
allows users to determine what features of a site they want to appear when they come to the site
question
Target market
answer
a clearly identified segment of the market to which the company wants to appeal
question
Traffic logs
answer
Reports produced from software on your web server or provided by the company hosting your web site that tell you the domain of your visitors and their referring pages.
question
Affiliate programs
answer
a site agrees to place a merchants ad without charge. The affiliate only gets paid when a visitor clicks on the link and buys something
question
Auto responders
answer
programs that analyze incoming email and replies with a canned response
question
Banner advertising
answer
online advertising technique where small hyper lined advertisements are placed on frequently visited pages of a website
question
Channel Rotation
answer
a banner advertisement is placed within a particular category of a web site. This is more focused on the company's target market
question
Classified Ad
answer
text ad just like a classified ad in print except it is listed on a website
question
CPM
answer
cost per 1000 impressions
question
Ezine
answer
online magazines or email newsletters
question
Fulfillment company
answer
It warehouses a merchants goods and processes orders for the merchant
question
General rotation
answer
a banner advertisement is randomly displayed on a web site
question
Goods
answer
tangible products, they have a touch and feel
question
Listserv
answer
an emailing list that receives newsletters and updates
question
Newsgroup
answer
electronic billboards where people post questions and comments, they are broken into interest groups
question
Number of click throughs
answer
the number of times viewers click on the banner
question
Number of impressions
answer
the number of times a banner is displayed to individual viewers
question
Opt-in
answer
mailing list that people have voluntarily given their email address in order to receive the email from that company
question
Press release
answer
a short news article sent to various media channels
question
Return Policy
answer
how the company deals with a customer who wants to return a purchase
question
Secure socket layer
answer
needed to provide credit card security for browser
question
Services
answer
intangible products, they give a benefit or satisfaction
question
Order fulfillment
answer
in the relationship between buyer and seller, there are many activities that transpire between the buyer's selection of the product and the shipment of the selected product to the buyer selecting merchandise, responding to the order
question
Response Time
answer
refers to the amount of time it takes a seller to responded to an inquiry for purchase/service.
question
Inventory management
answer
relies on how well a seller manages the product inventory---consider cost of shortage, stock on hand, just in time tracking
question
Stock on hand
answer
too small/ decreases response time, too large increases cost
question
Just in time inventory
answer
determines the amount of ability to respond to customer inquiry, determines ability to anticipate and respond to inventory
question
Manual inventory controls
answer
counting and collecting info manually by hand, if done periodically due to expertise
question
Continuous inventory controls
answer
managed with electronic database, updated instantaneously, best for online selling
question
order fulfillment
answer
when the selected object is shipped to the buyer
question
response time
answer
refers to the amount of time it takes a seller to respond to an inquiry for purchase or service
question
inventory management
answer
relies on how well a seller manages the product inventory
question
stock on hand
answer
too small decreases response time, too large increases cost
question
just in time inventory
answer
products manufactured as needed
question
tracking inventory
answer
determines the ability to respond to inventory
question
continuous inventory controls
answer
managed with electric database updated instantaneously best for online selling
question
product distribution channels
answer
refers to all of the steps in the movement of products or services to the customer
question
indirect distribution channels
answer
refers to all of the steps in the movement of products
question
direct distribution channels
answer
company produces goods/services and delivers them
question
inter-mediation
answer
middle man
question
dis-intermediation
answer
process of loosing distribution channels when they are no longer needed
question
Re-intermediation
answer
adding a level of the distribution system
question
Profitability
answer
the ability to make a profit after expenses are deducted from success
question
Productivity
answer
amount of output to make a profit after expenses are deducted
question
e-checks
answer
allow consumers to write paperless checks
question
e-cash
answer
drawn from online customers banking account
question
globalization
answer
the act of becoming worldwide in scope or application
question
culture
answer
customary beliefs of a social group
question
internet infrastructure
answer
the computers and software connected to the internet
question
jurisdiction
answer
the ability of the government to exert control over a person or corporation
question
permanent establishment
answer
physical location of an organization
question
international business
answer
an organization or business which conducts electronic commerce around the globe
question
income taxes
answer
taxes that are levied by national, state, and local governments
question
transaction taxes
answer
include sales taxes, use taxes, etc
question
tariffs
answer
imposed on imported goods
question
exchange rate
answer
the ratio at which the principal of two currencies may be traded
question
currency conversion
answer
process of using a financial formula incorporating current exchange rate
question
asynchronous
answer
no timing requirement for communication
question
domain name
answer
a web address used in URLS
question
domain extension
answer
suffix that indicates which top level domain it belongs to
question
Outsourcing
answer
when a company hires another company to handle some of the tasks related to the creation and maintenance of a web site.
question
Job Displacement
answer
due to changes in the market place, the demand for certain job types is decreased and in some instances become obsolete
question
Intermediaries
answer
Refers to the "Middleman" that exists in the value chain between the manufacturing of the product and its delivery to the buyer
question
Dis-Inter-mediation
answer
when a segment of the value chain becomes unnecessary or is replaced by another intermediary
question
Database Software
answer
a collection of data records with fields such as names, addresses, etc
question
SQL
answer
structured query language is the standardized language used to request information from a database
question
Dynamic online catalog
answer
employs sophisticated database software that quickly retrieves and updates data such as inventory ability.
question
Storefront software packages
answer
fully integrated software packages that provide users with all of the tools necessary to create an e-commerce site
question
Security software
answer
software that provides protection for both merchant and customer data
question
Encryption software
answer
software that scrambles data into a secret code that can only be broken by complicated mathematical algorithms
question
Firewall software
answer
software that surrounds an intranet to prevent unauthorized access by examining each message or request that enters and exits the intranet
question
Digital Certificates
answer
certificates that verify that the sender of a message is who he or she claims to be and provides the person who receives the message with the public key required to encrypt a reply
question
Storage Area Network
answer
a network that exists exclusively to provide storage for the massive amount of data entailed in an e-commerce business
question
ISP
answer
connects a computer to the internet a basic account with an isp provides customers with an email address limited or full access to the internet
question
ASP
answer
this is a company that offers individuals or enterprises access over the internet to application programs and related services that would otherwise have to be located in their own personal or enterprise computers.
question
Authentication
answer
establishing the validity of ones claimed identity
question
Black hat hacker
answer
a person who breaks into a computer system with the purpose of inflicting damage or stealing data
question
Bug
answer
a persistent error in software or hardware. If the bug is in software, it can be corrected by changing the program
question
Cookie
answer
small piece of information collected and saved in the browser from a site and retrieved when the user returns to that site
question
Cracker
answer
a person who breaks into a computer system without authorization, whose purpose is to do damage
question
Cybersquatting
answer
registering an internet name for the purpose of reselling it for a profit
question
Denial of Service
answer
a condition in which a system can no longer respond to normal requests
question
Encrypted service/ browser
answer
use in order to protect against unlawful access to a user's credit card number
question
Denial of service attack
answer
a bug or virus that will not allow a user to log on to a website
question
Encryption
answer
process of encoding information using a secret key to produce a string of unintelligible characters
question
E-privacy act
answer
designed to protect individual privacy
question
Fair Trade Act
answer
acts that deal with fraudulent sales, protects against misinterpretation
question
Filtering software
answer
an internet filter is a piece of software controlled by authority that filters by keyword
question
Firewall
answer
computer system or software that prevents unauthorized access to provide data to outside users
question
Hocking
answer
To write program source code
question
Interstate Tax Freedom act
answer
proposed legislation that suggests the federal government mandate a 5% internet tax on internet commerce
question
Interstate commerce Act
answer
regulates shipment of products via surface transportation
question
Millennium Digital commerce act
answer
states that electronic commerce contracts are valid when signed electronically
question
Pharming
answer
setting up fraudulent web site that contains copies of pages from a legitimate web site
question
Phishing
answer
it is a scam to steal valuable information such as credit card and social security numbers
question
Security
answer
risk introduced to a company when someone accesses a company's website using a browser
question
Site certificate
answer
verifies the host's identity to computers that access it
question
Telecommunications Act
answer
preserves the vibrant and competitive free market that presently exists for the internet and other interactive computer services
question
User authentication
answer
procedure of verifying the identity of a remote user
question
Veri-sign
answer
a for profit organization that provides products that allow the web sites to transmit encrypted data to authenticate the web site through the use of digital certificates.
question
Internal hosting
answer
operating and maintaining your own server
question
External hosting
answer
using an outside company to serve your website
question
Catalog
answer
a listing of goods or services that may include photographs or descriptions
question
Shopping cart
answer
a feature that allows user to add, delete, view, and update items for purchase
question
Transaction and payment processing
answer
processes the shopper's request as they proceed to the virtual checkout counter
question
From handling software
answer
specialized software that allows users to provide responses and submit the data to the servers
question
Asymmetric digital subscriber line
answer
a network that allows your computer to communicate at approximately one mbps
question
Web server
answer
rats web user requests to e-commerce servers
question
Cable modem
answer
direct connection with the capacity to deliver approximately 5 mbps
question
Discussion group software
answer
software that supports discussion threads
question
total inter-firm trade
answer
The total flow of value among firms.
question
b2b commerce
answer
All types of computer enabled inter-firm trade.
question
b2b e-commerce
answer
That portion of B2B commerce that is enabled by the internet.
question
procurement process
answer
The way firms purchase the goods they need to produce goods for consumers.
question
supply chain
answer
Firms that purchase goods, their suppliers, and their suppliers' suppliers.
question
direct goods
answer
Goods directly involved in the production process.
question
indirect goods
answer
All other goods not directly involved in the production process.
question
contract purchasing
answer
Involves long-term written agreements to purchase specified products, under agreed-upon terms and quality, for an extended period of time.
question
spot purchasing
answer
Involves the purchase of goods based on immediate needs in larger marketplaces that involve many suppliers.
question
legacy computer systems
answer
Generally are older mainframe and minicomputer systems used to manage key business processes within a firm in a variety of functional areas.
question
materials requirements planning system
answer
Legacy system that enables companies to predict, track, and mange all the constituent parts of complex manufactured goods.
question
enterprise resource planning system
answer
A more sophisticated MRP system that includes human resource and financial components.
question
supply chain management
answer
Refers to a wide variety of activities that firms and industries use to coordinate the key players in their procurement process.
question
supply chain management systems
answer
Continuously link the activities of buying, making, and moving products from suppliers to purchasing firms, as well as integrating the demand side of the business equation by including the order entry system in the process.
question
collaborative commerce
answer
The use of digital technologies to permit organizations to collaboratively design, develop, build, and manage products through their life cycles.
question
net marketplaces
answer
Bring together potentially thousands of sellers and buyers in single digital marketplace operated over internet.
question
private industrial networks
answer
Bring together small number of strategic business partner firms that collaborate to develop highly efficient supply chains.
question
e-distributor
answer
Provides electronic catalog that represents the products of thousands of direct manufacturers.
question
e-procurement net marketplace
answer
Independently owned intermediary that connects hundreds of online suppliers offering millions of maintenance and repair parts to business firms who pay fees to join the marker.
question
exchange
answer
Independently owned online marketplace that connects hundreds to potentially thousands of suppliers and buyers in a dynamic, real-time environment.
question
industry consortium
answer
Industry-owned vertical market that enables buyers to purchase direct inputs from a limited set of invited participants.
question
Downstream
answer
_____ strategies can be used to improve the value that the business provides to its customers.
question
Upstream
answer
_____ strategies focus on reducing costs or generating value by working with suppliers or inbound shipping and freight service providers.
question
TCO
answer
The _____ of an electronic commerce implementation includes the costs of hardware, software, design work outsourced, salaries and benefits for employees involved in the project, and the cost of maintaining the site once it is operational.
question
Scalability
answer
_____ is measured by the ease of expansion of bandwidth, disk space, and additional software (database, traffic analysis, and so on) that can be added to an account as it grows.
question
ROI
answer
Which of the following techniques measures the amount of income that will be provided by a specific current expenditure?
question
Net Present Value
answer
_____ is an example of a return on investment technique.
question
Outsourcing
answer
Hiring another company to provide the outside support for all or part of a project is called _____.
question
Early Outsourcing
answer
In many electronic commerce projects, the company outsources the initial site design and development to launch the project quickly. This approach is called _____.
question
Partial Outsourcing
answer
In _____, the company identifies specific portions of the project that can be completely designed, developed, implemented, and operated by another firm that specializes in a particular function.
question
Incubator
answer
A(n) _____ is a company that offers start-up companies a physical location with offices, accounting and legal assistance, computers, and Internet connections at a very low monthly cost.
question
Fast Venturing
answer
In _____, an existing company that wants to launch an electronic commerce initiative joins external equity partners and operational partners that can offer the experience and skills needed to develop and scale up the project very rapidly.
question
Equity Partners
answer
_____ are usually banks or venture capitalists that sometimes offer money, but are more likely to offer experience gained from guiding other start-ups that they have funded.
question
Operational Partners
answer
_____ are firms, such as system integrators and consultants, that have experience in moving projects along and scaling up prototypes.
question
Venture Sponsor
answer
The _____ is the existing company that wants to launch an electronic commerce initiative.
question
Operational Partners
answer
_____ provide the venture sponsor with knowledge of industry best practices.
question
Project Management
answer
_____ is a collection of formal techniques for planning and controlling the activities undertaken to achieve a specific goal.
question
Business Manager
answer
The _____ should be a member of the internal team that sets the objectives for the project.
question
Project Manager
answer
A(n) _____ is a person with specific training or skills in tracking costs and the accomplishment of specific objectives in a project.
question
Account Manager
answer
A(n) _____ keeps track of multiple Web sites in use by a project or keeps track of the projects that will combine to create a larger Web site.
question
Application Specialist
answer
Most large businesses have _____ who maintain accounting, human resources, and logistics software.
question
Web Programmers
answer
_____ design and write the database-driven Web pages.
question
Customer Service Personnel
answer
_____ help design and implement customer relationship management activities in the electronic commerce operation.
question
Network Operations
answer
The _____ staff functions include load estimation and load monitoring, and designing and implementing fault-resistant technologies.
question
Database Administration
answer
Most electronic commerce sites requires a(n) _____ function to support activities such as transaction processing, order entry, inquiry management, or shipment logistics.
question
Postimplementation Audit
answer
A _____ is a formal review of a project after it is up and running.
question
Scrip
answer
_____ is/are digital cash mired by a company instead of by a government.
question
Credit and Debit Cards
answer
What payment method dominates online transactions today?
question
Not-For-Profit Fundraising
answer
Most current scrip offerings, such as eScrip, focus on the _____ market.
question
Charge Card
answer
A _____, offered by companies such as American Express, carries no spending limit, and the entire amount charged to the card is due at the end of the billing period.
question
Closed Loop
answer
In a(n) _____ system, the card issuer pays the merchants that accept the card directly and does not use an intermediary, such as a bank or clearinghouse system.
question
Open Loop
answer
Whenever a third party processes a transaction, the system is called a(n) _____ system.
question
Merchant
answer
A(n) _____ bank is a bank that does business with sellers that want to accept payment cards.
question
Chargeback
answer
When a cardholder successfully contests a charge, the merchant bank must retrieve the money it placed in the merchant account in a process called a(n) _____.
question
Automated Clearing House
answer
ACH is short for _____.
question
Micropayments
answer
Internet payments for items costing from a few cents to approximately a dollar are called _____.
question
Small Payment
answer
The term _____ refers to all payments of less than $10.
question
Mobile
answer
Some companies have begun to offer small payment and micropayment services through _____ telephone carriers.
question
Double Spending
answer
_____ is spending a particular piece of electronic cash twice by submitting the same electronic currency to two different vendors.
question
Anonymous
answer
_____ electronic cash is electronic cash that cannot be traced back to the person who spent it.
question
Serial Number
answer
One way to be able to trace electronic cash is to attach a _____ to each electronic cash transaction.
question
Serial Numbers
answer
Creating truly anonymous electronic cash requires a bank to issue electronic cash with embedded _____ such that the bank can digitally sign the electronic cash while removing any association of the cash with a particular customer.
question
Float
answer
PayPal earns a profit on the _____, which is money that is deposited in Paypal accounts and not used immediately.
question
Peer-To-Peer
answer
The free payment clearing service that PayPal provides to individuals is called a _____ payment system.
question
Client-Side
answer
A(n) _____ electronic wallet stores a consumer's information on his/her own computer.
question
Client-Side
answer
A disadvantage of _____ wallets is that they are not portable.
question
Smart Card
answer
A _____ is a stored-value card that is a plastic card with an embedded microchip that can store information.
question
Paper Checks
answer
The largest dollar volume of payments today are made using _____.
question
Phishing
answer
_____ is a technique for committing fraud against the customers of online businesses.
question
Identify Theft
answer
_____ is a criminal act in which the perpetrator gathers personal information about a victim and then uses that information to obtain credit.
question
Spam
answer
_____ is a key element in a phishing attack.
question
Computer Security
answer
_____ is the protection of computer assets from unauthorized accessed, use, alteration, or destruction.
question
Threat
answer
Any act or object that poses a danger to computer assets is known as a _____.
question
Logical
answer
The protection of assets using nonphysical means is called _____ security.
question
Eavesdropper
answer
A(n) _____ is a person or device that is able to listen in on and copy Internet transmissions.
question
Hacker
answer
Originally, the term _____ was used to describe a dedicated programmer who enjoyed writing complex code that tested the limits of technology.
question
Secrecy
answer
_____ refers to protecting against unauthorized data disclosure and ensuring the authenticity of the data source.
question
Integrity
answer
_____ refers to preventing unauthorized data modification.
question
Necessity
answer
_____ Refers to preventing data delays or denials.
question
Web Bug
answer
The purpose of a(n) _____ is to provide a way for a third-party Web site to place cookies from that third-party site on a visitor's computer.
question
Active Content
answer
_____ refers to programs that are embedded transparently in Web pages and that cause action to occur.
question
Applet
answer
A(n) _____ is a small application program.
question
Trojan Horse
answer
A(n) _____ is a program hidden inside another program or Web page that masks its true purpose.
question
Sun Microsystems
answer
Java is a programming language developed by _____.
question
Active X Control
answer
A(n) _____ is an object that contains programs and properties that Web designers place on Web pages to perform particular tasks.
question
Windows
answer
Active X controls run only on computers with _____ operating systems.
question
Virus
answer
A(n) _____ is software that attaches itself to another program and can cause damage when the host program is activated.
question
Steganography
answer
The term _____ describes the process of hiding information within another piece of information.
question
Privacy
answer
_____ is the protection of individual rights to nondisclosure.
question
Sniffer Programs
answer
Software applications called _____ provide the means to record information that passes through a computer or router that is handling Internet traffic.
question
Backdoor
answer
A(n) _____ allows anyone with knowledge of its existence to cause damage by observing transactions, deleting, data, or stealing data.
question
Cybervandalism
answer
_____ is the electronic defacing of an existing Web site's page.
question
Spoofing
answer
_____ is pretending to be someone you are not or representing a Web site as an original when it is really a fake.
question
Symmetric
answer
_____ encryption encodes a message with an algorithm that uses a single numeric key, such as 456839420783, to encode and decode data.
question
Authenticity
answer
A Web server can compromise _____ when it allows automatic directory listings.
question
A Buffer
answer
_____ is an area of memory set aside to hold data read from a file or database.
question
Commerce Service Providers
answer
_____ often offer Web server management and rent application software to businesses.
question
Managed
answer
Commerce service providers are also called _____ service providers.
question
Catalog
answer
A _____ is a listing of goods and services.
question
Filling Out Online Forms
answer
In the early days of electronic commerce, shoppers deleted items they wanted to purchase by _____.
question
Billing
answer
In a shopping cart, clicking the Checkout button usually displays a screen that asks for _____ and shipping information.
question
Stateless
answer
The Web is a _____ system, unable to remember anything from one transmission or session to another.
question
Cookies
answer
One way to uniquely identify users and store information about their choices is to create and store _____.
question
Transaction Processing
answer
_____ occurs when the shopper proceeds to the virtual checkout counter by clicking a checkout button.
question
Distributed
answer
Large information systems that store the same data in many different physical locations are called _____.
question
Component-Based
answer
Application servers are usually grouped into two types: page-based and _____ systems.
question
Application Integration
answer
_____ is accomplished by programs that transfer information from one application to another.
question
Component-Based
answer
Larger businesses often prefer to use a _____ application system that separates the presentation logic from the business logic.
question
ERP
answer
_____ software packages are business systems that integrate all facets of a business, including accounting, logistics, manufacturing, planning, project management, and treasury functions.
question
Enterprise Resource Planning
answer
ERP is the acronym for _____.
question
Web Services
answer
The W3C defines _____ as software systems that support interoperable machine-to-machine interaction over a network.
question
SOAP
answer
_____ is a message passing protocol that defines how to send marked-up data from one software application to another across a network.
question
WSDL
answer
_____ is used to describe the characteristics of the logic units that make up specific Web services.
question
Mall-Style
answer
_____ CSPs provide small business with an Internet connection, Web site creation tools, and little or no banner advertising clutter.
question
Data Mining
answer
_____ can help businesses find customers with common interest and discover previously unknown relationships among the data.
question
Midrange
answer
_____ packages allow the merchant to have explicit control over merchandising choices, site layout, internal architecture, and remote and local management options.
question
IBM
answer
WeSphere Commerce Suite is produced by _____.
question
Microsoft
answer
Commerce Server is produced by _____.
question
Enterprise-Class
answer
_____ software typically provides tools for linking to an supporting supply and purchasing activities.
question
Knowledge Management
answer
_____ software often includes powerful search tools that use proprietary semantic and statistical algorithms to help users find the content, human experts, and other resources that can aid them in their research and decision-maing tasks.
question
Knowledge Management
answer
_____ software is designed to help businesses mange the information in documents, rather than the documents themselves.
question
total inter-firm trade
answer
the total flow of value among firms
question
B2B commerce
answer
all types of inter-firm trade
question
B2B e-commerce
answer
that portion of B2B commerce that is enabled by the Internet
question
Supply Chain
answer
the links that connect business firms with one another to coordinate production
question
automated order entry systems
answer
involve the use of telephone modems to send digital orders
question
seller-side solutions
answer
seller biased markets that are owned by and show only goods from a single seller.
question
electronic data interchange (EDI)
answer
a communications standard for sharing business documents and settlement information among a small number of firms.
question
buyer-side solutions
answer
buyer-biased markets that are owned by buyers and that aim to reduce the procurement costs of supplies for buyers.
question
hub and spoke system
answer
suppliers connected to a central hub of buyers via private dedicated networks.
question
vertical market
answer
one that provides expertise and products for a specific industry
question
horizontal markets
answer
markets that serve many different industries
question
B2B electronic storefronts
answer
online catalogs of products made available to the public marketplace by a single supplier
question
Net marketplace
answer
brings hundreds to thousands of suppliers and buyers into a single internet based environment to conduct trade.
question
private industrial networks (private trading exchange)
answer
Internet based communication environments that extend far beyond procurement to encompass truly collaborative commerce
question
procurement process
answer
how firms purchase goods they need to produce goods for consumers.
question
direct goods
answer
goods directly involved in the production process
question
indirect goods
answer
all other goods not directly involved in the production process
question
MRO Goods
answer
products for maintenance, repair and operations.
question
contract purchasing
answer
involves long term written agreements to purchase specified products, under agreed upon terms and quality for an extended period of time.
question
spot purchasing
answer
involves the purchase of goods based on immediate needs in larger marketplaces that involve many suppliers
question
multi-tier supply chain
answer
the chain of primary, secondary, and tertiary suppliers
question
legacy computer systems
answer
older mainframe systems used to manage key business processes within a firm in a variety of functional areas
question
enterprise systems
answer
corporate wide systems that relate to all aspects of production, including finance, human resources, and procurement.
question
supply chain management (SCM)
answer
refers to a wide variety of activities that firms and industries use to coordinate the key players in their procurement process
question
just in time production
answer
a method of inventory cost management which seeks to eliminate excess inventory to a bare minimum
question
lean production
answer
a set of production methods and tools that focuses on the elimination of waste throughout the customer value chain
question
tight coupling
answer
a method for ensuring that suppliers precisely deliver the ordered parts, at a specific time and particular location, to ensure the production process is not interrupted for lack of parts
question
supply chain management systems
answer
continuously link the activities of buying, making, and moving products from suppliers to purchasing firms, as well as integrating the demand side of the business equation by including the order entry system in the process.
question
collaborative commerce
answer
the use of digital technologies to permit organizations to collaboratively design, develop, and manage products through their life cycles
question
e-distributor
answer
provides electronic catalog that represents the products of thousands of direct manufacturers. operate in horizontal markets with different products and from many different suppliers
question
e-procurement Net marketplace
answer
independently owned intermediary that connects hundreds of online suppliers offering millions of maintenance and repair parts to business firms who pay fees to join the market. typically used for long term contractual purchases.
question
value chain management services
answer
include automation of a firm's entire procurement process on teh buyer side and automation of the selling business processes on teh seller side
question
exchange
answer
type of net marketplace. independently owned online marketplace that connects hundreds to potentially thousands of suppliers and buyers in a dynamic, real-time environment. Makes money by commision on each trade.
question
liquidity
answer
typically measured by the number of buyers and sellers in a market, the volume of transactions, and the size of transactions.
question
industry consortium
answer
industry owned vertical market that enables buyers to purchase direct inputs (both goods and services) from a limited set of invited participants.
question
trans-organizational business process
answer
process that requires at least two independent firms to perform
question
collaborative resource planning, forecasting, and replenishment
answer
involves working with network members to forecast demand, develop production plans, and coordinate shipping, warehousing and stocking activites to ensure that retail and wholesale shelf space is replenished with just the right amount of goods.
question
What is e-commerce? (6)
answer
1. electronic buying and selling of goods and services 2. on line delivery of digital products 3. direct consumer marketing 4. EFT 5. electronic trading of stocks 6. electronic data interchange
question
What are the advantages of EDI? (5)
answer
1. reduction/elimination of data entry 2. reduction of data keying errors, human interpretation, and classification errors 3. reduction of paper 4. reduction of paper processing and postage 5. reduction of inventories
question
What are 5 Internet Protocols and what do they govern?
answer
1. TCP/IP- basic communication of the internet 2. HTTP- web browsers 3. FTP - used to transfer files across the internet 4. Simple Mail Transfer Protocol- email 5. Secure electronic transmission- encryption schemes for credit card transactions
question
What functions do protocols perform? (5)
answer
1. facilitate PHYSICAL CONNECTION 2. synchronize TRANSFER OF DATA 3. provide a basis for ERROR CHECKING and measuring network PERFORMANCE 4. promote COMPATIBILITY 5. Promote network DESIGNS that are flexible, expandable, and cost-effective
question
Benefits of E-commerce? (5) KNOW THIS
answer
1. access to worldwide customer/supplier base 2. reductions in inventory investment/ carrying costs 3. rapid creations of business partnerships 4. reductions in retail prices through lower marketing costs and procurement costs 5. better customer service
question
What are 4 key features of cloud computing?
answer
1. firms can acquire IT resources on demand and as needed 2. resources are provided over a network and accessed through network terminals at the client location 3. acquisition of resources is rapid and infinitely scalable 4. computing resources are pooled to meet the needs of multiple client firms
question
What are the 3 primary services of cloud computing?
answer
1. SaaS- host applications over a network 2. IaaS- provision of computing power and disk space to firms who access it from desktop PC's 3. PaaS- enables firms to develop and deploy onto the cloud infrastructure their consumer-generated applications using vendor-provided facilities
question
Cloud computing issues?
answer
1. already large investment in infrastructure 2. mission critical functions running on legacy systems 3. no interest in a one-size-fits-all mentality 4. internal control and security issues
question
What are the three business models and what do they mean?
answer
1. information- info about the company 2. transaction- can place orders with customers/suppliers 3. distribution- can deliver digital products to customers over the internet
question
What are 4 areas of e-commerce risk?
answer
1. data security 2. business policies 3. privacy 4. business process integrity
question
What are 4 Intranet risks?
answer
1. intercepting network messages; sniffing 2. access to corporate databases 3. privileged employees- may allow unauthorized access to mission critical data 4. reluctance to prosecute
question
What are 4 areas of concern to internet consumers?
answer
1. theft of credit card numbers 2. theft of passwords 3. consumer privacy 4. identity theft
question
What are some controls to mitigate these risks?
answer
1. multi-factor authentication 2. strong passwords 3. anti-virus software 4. intrusion detection system
question
What are two internet risks to businesses?
answer
1. IP Spoofing 2. DoS attacks
question
What are three common types of DoS attacks?
answer
1. SYN flood attack 2. Smurf attack 3. DDos attack
question
What are two types of firewalls?
answer
1. Network level firewalls 2. Application level firewalls
question
What do all private key techniques have in common?
answer
the more individuals who need to know the key, the greater the probability of it falling into the wrong hands
question
How does a company build a perception of integrity? (2 part approach)
answer
1. implement the technology infrastructure and controls to provide adequate security 2. Adequate safeguards are in place and monitored- data encryption, digital authentication, and firewalls
question
strategy initiation
answer
#1 company analysis, value proposition, competition, mission, objectives, opportunities
question
strategy formulation
answer
#2 planning, cost-benefit, budget, risk analysis, business plan
question
strategy implementation
answer
#3 project plan, resource allocation, scheduling teams (what, who, when, where)
question
strategy assessment
answer
#4 monitor performance, compare, assess, improve, or adjust
question
strategy map
answer
A tool that delineates the relationships among the key organizational objectives for all four BSC perspectives
question
competitor analysis grid
answer
A strategic planning tool that highlights points of differentiation between competitors and the target firm
question
scenario planning
answer
A strategic planning methodology that generates plausible alternative futures to help decision makers identify actions that can be taken today to ensure success in the future
question
balanced scorecard
answer
A management tool that assesses organizational progress toward strategic goals by measuring performance in a number of different areas
question
business plan
answer
A written document that identifies a company's goals and outlines how the company intends to achieve the goals and at what cost
question
business case
answer
A business plan for a new initiative or large, new project inside an existing organization
question
disintermediation
answer
The process by which the consumer bypasses the services of an intermediary or intermediaries in the chain of distribution to purchase products directly from those who supply or produce them
question
Cost-plus
answer
Adding up all the costs involved, such as material, labor, rent, overhead, etc., and adding a percentage mark-up as profit
question
Versioning
answer
Selling the same good, but with different selection and delivery characteristics
question
project champion
answer
person who ensures the EC project gets the time, attention, and resources required and defends the project from detractors at all times
question
business process reengineering (BPR)
answer
methodology for conducting a comprehensive redesign of an enterprise's processes
question
business process management (BPM)
answer
Method for business restructuring that combines workflow systems and redesign methods; covers three process categories—people-to-people, systems-to-systems, and systems-to-people interactions
question
key performance indicator (KPI)
answer
quantifiable measurement, agreed to beforehand, that reflects the critical success factors of a company, department or project
question
metric
answer
A specific, measurable standard against which actual performance is compared
question
corporate performance management
answer
advanced performance measuring and analysis approach that embraces planning and strategy, balanced Scorecards
question
Web analytics
answer
analysis of clickstream data to understand visitor behavior on a website
question
E-Business
answer
Use of electronic communication technology Coordination, content literacy, computing , and commence
question
Coordination
answer
Transfer or exchange of information
question
Content Literacy
answer
learning and knowledge management
question
Computing
answer
Manipulation of information
question
Commerce
answer
e-commerce
question
E-commerce
answer
Buying and selling of goods and services over private networks
question
Merchant e-commerce
answer
takes title to the goods and services they sell
question
Non-merchant e-commerce
answer
arranges for the purchase or sell of goods and services. AUCTIONS, CLEARHOUSING, EXCHANGES
question
B2G (Business to Government)
answer
sales between companies and government organizations
question
Internet & Business
answer
Direct communications round the clock service reduce trans cost extended distribution channels
question
Internet
answer
Global network using protocol, TCP/IP
question
What makes e-commerce work?
answer
Buyers, Sellers, Market Place, Transaction and Technology
question
Intranet
answer
Corporate LAN or Wan that functions with Internet tech behing company firewall
question
Extranet
answer
Links intranets of business partners using virtual private networks
question
HTTP
answer
used to exchange Web pages over the Internet
question
Web Server
answer
Computer that delivers Web pages
question
Browser
answer
Program that processes HTTP protocol,receives, displays, and processes HTML documents
question
3 tier architecture
answer
User, Server, and Database tier
question
User Tier
answer
Browsers that request and process web pages
question
Server tier
answer
Web servers, upon request from browser
question
Database
answer
Receives and processes SQL requests retrieve and store data
question
Web 2.0
answer
Loose cloud of capabilities, tech, bus models, sets e commerce apart -Google example, advertisers pay for ad words
question
Web 2.0 Processing
answer
Software as service, Google, Amazon, virtual marketing
question
Mash-ups
answer
output from two or more web sites combined into one experience
question
B2C (Business to Consumer)
answer
Sales between suppliers and consumers. Web Storefront
question
Disintermediation
answer
Removal of organization or business layers responsible for certain steps in value chain
question
Reintermediation
answer
Shifting of the intermediary role in value chain into new source...Paypal
question
Electronic Payment Process
answer
Electronic funds transfer. Atm's, pay by phone, Paypal
question
B2C success factors
answer
-Location and time aren't a factor -Selection & Value -Performance and service -Look and feel -security and reliability
question
Secure electronic Payments
answer
ecryptying data between customer, merchant, financial institution SSL (Secure Socket Layer)
question
Secure Electronic transaction standard
answer
Visa and MasterCard
question
Certificate
answer
Attachment to an electronic message saying who they are
question
Opt-out Model (U.S. model)
answer
Informed consent permitting collection of personal information
question
Opt-in Model (European Model)
answer
People have to approve info collection. Informed consent prohibiting organization from collecting any personal info
question
B2B (Business to Business)
answer
Sales, buy, and trade between businesses
question
Technology used for B2B
answer
Electronic catalog -trading -data interchange -funds transfer
question
Current Challenges with B2C &B2B
answer
Requires new mindset logistic expense and price conflict Security and hackers
question
Why Web 2.0 for Business?
answer
Advertising specific to user interests. Ad words and Ad sense
question
e-commerce (seller)
answer
Information about price elasticity
question
B2B marketplaces
answer
-One-to-many -Many to One Some-to-Many Many-to-Some Many-to- Many
question
One-to-Many
answer
Sell-side, One major supplier to a others
question
Many-to-One
answer
Suppliers to one major bidder
question
Some to Many
answer
Unite major supplies to target many buyers
question
Many to Some
answer
Unite major supplies to attract more suppliers
question
Many to Many
answer
Many buyers and sellers...auctions
question
podcasts
answer
_____ do not use streaming technology
question
uniform resource locator
answer
URL stands for ______.
question
downloaded
answer
before a podcast can be run, the media files must be ______.
question
domain name
answer
www.mtv.com is what part of the URL?
question
top level domain
answer
in a URL, the ____ identifies the type of organization.
question
instant messaging
answer
_____ allows people to contact each other via direct, live communication.
question
blogs
answer
some businesses and newspapers use _____ as a quick publishing method.
question
streaming
answer
the technology that continuously downloads audio and video files to your computer while you are listening to and/or viewing the content.
question
true
answer
true of false: prior to the introduction for eh world wide web in 1991, the internet was all text- no graphics, animations, sound or video.
question
cloud computing
answer
corporations and end users who want to access data, programs and storage from anywhere that there is an internet connection should use _____.
question
business to business
answer
this type of e-commerceis a manufacturer-supplier relationship.
question
communicating
answer
of all the activities on the internet, ____ is the most popular.
question
blogger
answer
_____ is a blogging tool.
question
consumer to consumer
answer
this type of e-commerce is an electronic version of the classified ads or an auction.
question
ISPs
answer
verizon, sprint, and AT&T are examples of _____.
question
online auctions
answer
a trend in C2C e-commerce is the popularity of _____.
question
B2C
answer
retail stores use ____ e-commerce to create a presence on the web as another way to reach customers.
question
domain name
answer
www.abc.edu
question
protocol
answer
http
question
edu
answer
top level domain
question
web auction
answer
in a _____, sellers post descriptions of products at a website and buyers submit bids electronically
question
B2C
answer
online stock trading, online shopping, and online banking are all the common _____ applications.
question
browsers
answer
____ are programs that provide an uncomplicated interface to the internet and web documents.
question
internet
answer
the connection between the clients and the providers.
question
clients
answer
end users who want access to data, programs and storage.
question
service providers
answer
organizations with computers connected to the internet that provide access to software, data, and storage.
question
cloud computing
answer
_____ frees users from owning, maintaing, and storing software and data.
question
domain
answer
email addresses have two basic parts, the user's name and the ____ name, which includes the top-level domain.
question
e-commerce
answer
_____ is the general term to describe the buying and selling of goods on the internet.
question
business to consumer
answer
this type of e-commerce allows a bushiness to sell a product or service to the general public or end users.
question
web based
answer
if you are using email without installing an email client on your computer then you are using ____ email.
question
top level domain
answer
the type of organization
question
domain name
answer
the specific address where the resource is located
question
protocol
answer
rules for exchanging data between computers.
question
email client
answer
a special program called an ______ must be installed on your computer to use a client based email account.
question
browser
answer
HTML formatting instructions are interpreted by the _____.
question
wiki
answer
a community of interested people that build knowledge over time write collaboratively in a _____.
question
social networking
answer
____ sites focus on connecting people that share a common interest or activity
question
facebook
answer
_____ was initially launched by a student at Harvard University for college students in 2004.
question
blog
answer
a personal website with posting that are time-stamped and arranged with the newest item first.
question
mobile
answer
a _____ browser is designed to fit on the small screen of a portable device.
question
linkedln
answer
researching individual businesses, searching for job opportunities, developing extended business networks, and maintaining business contacts are all of the actions that best describe the primary uses of ______.
question
web
answer
there are two basic types of email accounts: client based and ____-based.
question
web
answer
the ____ provides an easy-to-use, intuitive, multimedia interface to the sources available on the internet.
question
internet service provider
answer
in order to connect to the internet via the web, you will need communications hardware, browser software, and an _______.
question
URL
answer
for a browser to connect to a web page, the address, also called the ___, must be specified.
question
hyperlink
answer
when creating a web page, if you would like to be able to click and display another webpage, you should use a _____.
question
spam blocker
answer
if you are receiving too much junk email your ____ is not working well.
question
blog
answer
a _____ publishes long stories rather than short sentences that only take a few seconds to write.
question
ISP
answer
a(n) ____ provides a path or connection for individuals to access the internet.
question
signature
answer
the _____ of an email message may include the sender's name, address, and telephone number.
question
internet service provider
answer
ISP stand for _____
question
microblog
answer
a ____ publishes short sentences that only take a few seconds to write, rather than long stories.
question
javascript
answer
a language called _____ is often used to trigger simple interactive features on web pages.
