question

~Talent aka (intellectual capital) ~Technology ~Globalization ~Scrutiny of ethics ~Diversity ~Working Domestically and Internationally ~Free-agent Economy ~Self Management

answer

Impacting forces in today's working environment that didn't exist at the same level 15-20 years ago?

question

Combined brain power and knowledge of a company's employees.

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Talent aka (Intellectual Capital)

question

The ability to stay informed and use current technology at work and in your personal life.

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Technology (tech IQ)

question

Dependence on one another for resource flows, product markets, and business competition.

answer

Globalization

question

When a firm shifts jobs from a home country to a foreign one.

answer

Job Migration

question

When a firm moves jobs from a foreign country back home.

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Reshoring

question

Set of moral standards of what is "good" and "right" in ones behavior.

answer

Ethics

question

Active oversight of management decisions and actions by a board of directors.

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Corporate Governance

question

Determines people's differences in terms of gender, race, age, ethnicity, sexual orientation, and able bodiedness.

answer

Workforce Diversity

question

A core group of full time / long term employees, supported by people who work contractual and part time.

answer

Shamrock Organization

question

People change jobs more often, and many work on independent contracts with different employers.

answer

Free Agent

question

the ability to understand oneself, exercise initiative, accept responsibility and learn from experience.

answer

Self Management

question

Commitment x Competency

answer

Intellectual Capital Equation

question

How hard you work to apply your talents and capabilities to a task. (energy & enthusiasm)

answer

Commitment

question

Your personal talents or job related capabilities.

answer

Competency

question

Emphasizes careful alignment of worker training, incentives and supervisory support with job requirements.

answer

Scientific Management (Fredrick Taylor)

question

1. Develop a "science" that includes rules of motion, standardized work implements, and proper working conditions for every job. 2. Carefully select workers with the right abilities for the job. 3. Carefully train workers to do the job and give them incentives to cooperate with the job "science". 4. Support workers by carefully planning their work and by smoothing the way as they do their work.

answer

Four Guiding Principles of Scientific Management

question

Science of reducing a task to its basic physical motion.

answer

Motion studies

question

~planning ~organizing ~leading ~controling

answer

What is the four functions of management (polc)

question

~Foresight ~Organization ~Command ~Coordination ~Control

answer

Henry Fayol's 5 rules or duties of a manager

question

To complete a plan of action in the future.

answer

Foresight

question

to provide and mobilize resources tom implement the plan.

answer

Organization

question

to lead, evaluate, and select workers to get the best work towards the plan.

answer

Command

question

to fit diverse efforts and to ensure information is shared and problems are solved.

answer

Coordination

question

to make sure things go according to plan and to take necessary corrective action.

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Control

question

~Scalar chain ~Unity of command ~Unity of direction

answer

Henry Fayol's administrative principles

question

clear and unbroken line of communication from the top to the bottom of the organization.

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Scalar Chain

question

Each person should receive orders from only one boss.

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Unity of Demand

question

One person should be in charge of all activities with the same performance objective.

answer

Unity of direction

question

rational and efficient form of organization founded on logic, order, and legitimate authority.

answer

Bureaucracy (Max Weber)

question

~Clear division of labor ~clear hierarchy of authority ~formal rules and procedures ~impersonality ~careers based on merit

answer

Characteristics of bureaucratic organizations

question

jobs are well defined and workers are highly skilled at performing them.

answer

clear division of labor

question

Authority and responsibility are well defined for each position, and each position reports to a higher level

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clear hierarchy of authority

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Written guidelines direct behavior and decisions in jobs, and written files are kept for historical record.

answer

formal rules an procedures

question

Rules and procedures are impartially and uniformly applied with no one receiving preferential treatment.

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impersonality

question

Workers are selected and promoted on ability, competency, and performance, and managers are career employees of the organizations.

answer

careers based on merit

question

~excessive paperwork or "red tape" ~slowness in handling problems ~rigidity in the face of shifting needs ~resistance to change ~employee apathy

answer

Disadvantages of a bureaucracy

question

~Self Actualization ~Esteem ~Social ~Safety ~physiological

answer

Maslow's theory of human needs

question

need for self fulfillment; to grow and use abilities to fullest and most creative extent

answer

Self - actualization

question

Need for esteem in eye of others; need for respect, prestige, recognition;

answer

Esteem

question

need for love, affection sense of belongingness in ones relationships.

answer

Social needs

question

need for security protection, and day to day life

answer

Safety

question

most basic of all human needs: need for biological maintenance; food, water, and physical well-being

answer

physiological

question

a satisfied need does not motivate behavior.

answer

deficit principle

question

a need is activated only when the next lower-level need is satisfied.

answer

progression principle

question

~deficit principle ~progression principle

answer

Two principles that cease to operate at self actualization

question

assumes people dislike work, lack ambition, act irresponsibly, and prefer to be led

answer

Theory X

question

assumes people are willing to work, like responsibility and are self-directed and creative.

answer

Theory Y

question

when a person acts in ways that confirm another's expectations

answer

self fulfilling prophecy

question

Leads individuals to act in a way to meet their needs

answer

Needs theory

question

~social ~ safety ~physiological

answer

Lower order needs

question

~self actualization ~esteem

answer

Higher order needs

question

~equity ~expectancy ~goal setting ~ self efficacy

answer

Process theories

question

Turned maslow's 5 theories to only 3: ~existence ~relatedness ~growth

answer

ERG theory (clayton alderfer)

question

desires for physical well being

answer

Existence theory

question

desires for good interpersonal relationships

answer

relatedness theory

question

desires for personal growth and development

answer

growth theory

question

an already satisfied need can become reactivated when higher level need is blocked.

answer

frustration regression principle

question

the job conditions (building, environment)

answer

hygiene factor

question

the job itself (responsibility, work load)

answer

satisfier/motivator factor

question

~hygiene factor ~satisfier factor

answer

two factor theory

question

~ achievement ~ Affiliation ~Power

answer

Acquired needs theory

question

your personal best

answer

Achievement needs

question

making connections

answer

Affiliation needs

question

impact or influence: ~ personal power ~ social power

answer

Power

question

personal gratification (hitler)

answer

personal power

question

socially responsible (effective managerial leadership)

answer

social power

question

~specific ~measurable ~attainable ~relative/realistic ~time bound

answer

S.M.A.R.T goals

question

people behave according to their perceptions

answer

Equity theory

question

an individual perceives that rewards are more than fair

answer

over reward inequity

question

an individual perceives rewards that are less than what is fair.

answer

under reward inequity

question

motivation=expectancy x instrumentality x valence

answer

Expectancy theory

question

a person's belief that working hard will result in high task performance

answer

expectancy

question

a persons belief that various outcomes will occur as a result of task performance

answer

instrumentality

question

the value a person assigns to work-related outcomes

answer

valence

question

belief that a person is capable of performing a task

answer

self efficacy theory

question

gains confidence through a positive experience

answer

enactive mastery

question

learn by observing others

answer

vicarious modeling

question

someone tells us we can

answer

verbal persuasion

question

energy to perform well

answer

emotional arousal

question

employs people in clearly defined and specialized tasks

answer

job simplification

question

increase variety by periodically shifting workers between different jobs.

answer

job rotation

question

increase variety by increasing two jobs into one

answer

job enlargement (horizontal loading)

question

adds planning and controlling that is usually done by the supervisor.

answer

job enrichment (vertical loading)

question

~flex hours ~compressed work weeks ~job sharing ~telecommunicating ~contingency/part time

answer

Alternative work schedules

question

choice of daily work hours

answer

flex hours

question

full time job can be completed in less than 5 days

answer

compressed work week

question

splits one job between two

answer

job sharing

question

working from home or outside the office

answer

telecommunicating

Management 360 [Midterm 1] – Flashcards

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