Cracker Barrel Server Basics – Flashcards
Unlock all answers in this set
Unlock answersquestion
Vision
answer
Be the best restaurant company in America
question
Mission
answer
Please People
question
Absolutes for Server
answer
*One Stop Shop *Precheck *Check Back *Check Down *Prebussing to glasses
question
STARS
answer
Sorry Thank You Action Recovery Share
question
Products for sale
answer
*Coffee *Pancake Mix *Syrup *Fried Apples
question
Cleaning Duties
answer
*Clean as you go *Clean at the end of the shift *Management Action Chart Cleaning (M.A.C.)
question
Front Room
answer
111 112 113 114 121 122 123 124 131 132 133 134 141 142 143 144 151 152 153 154 Round 161
question
Back Room
answer
211 212 213 214 221 222 223 224 231 232 233 234 241 242 243 244 251 252 253 254 Round 261
question
7 Steps of Fast Service
answer
1. Greet w/in 1 min. & take full order 2. Ring order 3 min. p taking order 3. Serve drinks w/smile & take order prn 4. Serve premeal food 5. Serve Hot food "HOT" Cold food "COLD" 6. Check back w/in 1 min, check down, prebus, refills 7. Suggest dessert
question
Goal total service times for meal with and without dessert
answer
14 minutes 17 minutes
question
FIFO
answer
*First IN First OUT *Deliver food to guests in the order that orders are completed *First available server takes the first available tray of food to the guests
question
Grill Cook Area Window FIFO
answer
Serve 4th Serve 3rd Serve 3rd Serve 4th Serve 1st Serve 2nd Serve 2nd Serve 1st
question
Temperature Bread Drawer
answer
210 F
question
Temperature Hot Box
answer
160 to 170 F
question
Syrup Drawer Temperature
answer
110 F
question
Server Line Steam Well temperature
answer
160 to 180 F
question
Ice Cream Freezer Temperature
answer
0 to 2 F
question
Walk in Freezers
answer
-10 F to 0 F
question
Dip ticket items
answer
4-6 minutes
question
Breakfast ticket items
answer
8-10 minutes
question
CD plates
answer
8-12 minutes
question
Fancy Fixins
answer
12-15 minutes
question
Hospitality First
answer
*Friendly with a smile *Aware of Guest Comfort *Positive and People pleasing attitude
question
Urgency with a purpose
answer
*Moving quickly with a purpose at all times to serve the guest without sacrificing excellence *Anticipating guests needs before being asked
question
Appearance
answer
*Uniforms sharp and crisp *Professional body language
question
Team Player
answer
*If you are not serving the guest you are serving someone who is *Having a "How can I help?" attitude *Being aware of potential bottlenecks and being proactive
question
Guideing Principles
answer
*Hospitality First *Urgency with a purpose *Appearance *Team player
question
Danger Zone Temperature
answer
41 - 135 F
question
Call Back to Grill
answer
*Plain Hamburger *Steaks *Burgers *Hashbrowns
question
Free Refills
answer
*Fountain drinks *Coffee *Tea *Lemonade
question
No free Refills
answer
*Hot Tea *Root Beer *Bottled water *Juice *Milk
question
To Go Orders
answer
*Name *Number *Time of call *Order *Drinks
question
Brew Temperature Tea
answer
195 - 205 F
question
When washing hands need to rub hands together for....
answer
20 seconds
question
Sugar Caddy
answer
15 sugar 10 Yellow splenda 10 Pink Sweet and Low 10 Blue Equal
question
Salt placed on....
answer
Left side of table
question
Before Serving know...
answer
*Peak times *Desserts available *Soups *Specialty drinks available
question
Peak Periods
answer
*7:30-8:00am *10:00am to 11:00am *4:00 to 5:00pm
question
Spot Seating
answer
*Stand in front of oil lamp *Counter clockwise
question
Bread comes with...
answer
*Fancy Fixins *CD plates *Daily Specials *Vegatable plates *Beans and Greens *Beef Stew *Seasonal Promos
question
Tea brewed at 195 to 205 F and held for...
answer
4 hours
question
Guests need to be...
answer
*Welcomed *Valued *Respected *Satisfied
question
Cooler Temperature
answer
*36 to 40 F
question
Breakfast times
answer
6am to close
question
Lunch times
answer
11am to close
question
Payment
answer
*Mastercard *Visa *Discover *Diners Club *AE *Personal Checks *Travelers Checks
question
Does Cracker Barrel accept reservations?
answer
No.
question
Goal of peg game?
answer
Jump pegs until one peg remains
question
Danger zone temperature
answer
41 to 135 F 4 hours to toxic
question
Fundamental Five Food Safety
answer
*Clean Hands *Clean Service *Clean Food *Right Temperature *Healthy personal
question
Gloves need to be used for...
answer
*Unwrapped candy or fudge *Food preparation
question
Daily Dinner Features Monday Tuesday Wednesday Thursday Friday Saturday Sunday
answer
Monday - 2 Fried Pork Chops Tuesday - Butter Baked Chicken Wed - Broccoli Chedder Chicken Thur - Turkey n' Dressing Friday - Fish Fry Saturday - Chicken n' Rice Sunday - Homestyle Chicken
question
Daily Lunch Specials
answer
Monday - Baked Chicken n' Dressing Tuesday - Meatloaf and MP Wed - Chicken Pot Pie Thur - Turkey n' Dressing
question
Country Sandwhich Platters
answer
*Half Pound Hamburger *Oven Roasted Turkey Breast *Grilled or Fried Chick.Tenderloin *BLT *Grilled Bacon and Cheese *Pork BBQ *Grilled Meatloaf *Country Ham *Farmed Raised Catfish Fried or Spicy
question
Country Sandwhich Platters
answer
*Seared SD bread *Choice cup of soup or steak fries
question
Dressed Up Sandwhich Platters
answer
*Sampling Coleslaw *Choice cup of soup or steak fries *Grilled Reuben *1/2 lb bacon cheeseburger *Chicken BLT Grilled or Fried *Open Face Roast Beef
question
Grilled Reuben Platter
answer
*Corned Beef *Four slices swiss cheese *Sauerkraut *Dressing *Rye Bread
question
1/2 lb bacon cheese burger
answer
2 slices colby Served on seared bun
question
Chicken BLT
answer
*Grilled or Fried *2 slices colby cheese *BLT
question
Open Faced Roast Beef
answer
*Toasted SD Bread w/beef & gravy *Served with mash potatoes instead of steak fries or cup of soup
question
Onion rings or a bowl of soup substituted for steak fries or cup of soup costs....
answer
$1.59 extra
question
Daily lunch specials come with how many vegetables?
answer
One.
question
Daily Dinner features come with how many vegetables?
answer
Two.
question
Fancy Fixins come with what?
answer
*Biscuits or Corn Muffins & real butter *3 Country vegetables
