Question 1

Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this?  a. Managers no longer need technical skills in subjects such as economics and accounting to succeed.  b. There is an increased emphasis in controlling employee behavior in the workplace.  c. Managers need to understand human behavior if they are to be effective.  d. These skills enable managers to effectively lead human resources departments.  e. A manager with good people skills can help create a pleasant workplace.

Accepted Answer

c. Managers need to understand human behavior if they are to be effective.

Question 2

Which of the following is most likely to be a belief held by a successful manager?  a. Technical knowledge is all that is needed for success.  b. It is not essential to have sound interpersonal skills.  c. Technical skills are necessary, but insufficient alone for success.  d. Effectiveness is not impacted by human behavior.  e. Technical skills do not influence efficiency.

Accepted Answer

c. Technical skills are necessary, but insufficient alone for success.

Question 3

Which of the following would not be considered an organization?  a. a church  b. a university  c. a military unit  d. all adults in a given community  e. an elementary school

Accepted Answer

e. an elementary school

Question 4

Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?  a. party  b. unit  c. team  d. community  e. organization

Accepted Answer

e. organization

Question 5

Which of the following is least likely to be considered a manager?  a. an administrator in charge of fund-raising activities in a non-profit organization  b. a lieutenant leading an infantry platoon  c. a doctor who acts as head of the physiotherapy department at a public hospital  d. the mayor of a large city  e. an IT technician who enables communication between all of a company\'s employees

Accepted Answer

e. an IT technician who enables communication between all of a company\'s employees

Question 6

Which of the following is not one of the four primary management functions?  a. controlling  b. planning  c. staffing  d. organizing  e. leading

Accepted Answer

c. staffing

Question 7

Which of a manager\'s primary roles requires the manager to define an organization\'s goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?  a. controlling  b. planning  c. staffing  d. coordinating  e. leading

Accepted Answer

b. planning

Question 8

Determining how tasks are to be grouped is part of which management function?  a. planning  b. leading  c. controlling  d. organizing  e. contemplating

Accepted Answer

d. organizing

Question 9

Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped?  a. intrapersonal  b. institutional  c. decisional  d. affective  e. reflective

Accepted Answer

c. decisional

Question 10

As a manager, one of Joe\'s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?  a. leadership role  b. liaison role  c. monitor role  d. figurehead role  e. spokesperson role

Accepted Answer

d. figurehead role

Question 11

According to Mintzberg, one of management\'s interpersonal roles is _____.  a. spokesperson  b. leader  c. negotiator  d. monitor  e. devil\'s advocate

Accepted Answer

b. leader

Question 12

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?  a. negotiator  b. entrepreneur  c. monitor  d. resource allocator  e. reflective analyst

Accepted Answer

b. entrepreneur

Question 13

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?  a. technical, decisional and interpersonal  b. technical, human, and conceptual  c. interpersonal, informational and decisional  d. conceptual, communication and networking  e. human, informational and communication

Accepted Answer

b. technical, human, and conceptual

Question 14

A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz\'s essential management skills categories? a. technical b. communication c. human d. conceptual e. education

Accepted Answer

a. technical

Question 15

According to Katz, technical skills encompass the ability to _____.  a. analyze and diagnose complex situations  b. exchange information and control complex situations  c. apply specialized knowledge or expertise  d. initiate and oversee complex projects  e. communicate effectively with others

Accepted Answer

c. apply specialized knowledge or expertise

Question 16

Which one of the following would not be considered a human skill in Katz\'s structure?  a. decision making.   b. communicating  c. resolving conflicts  d. working as part of a team  e. listening to others

Accepted Answer

a. decision making.

Question 17

According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____ skills. a. technical  b. leadership  c. problem-solving  d. conceptual  e. reactive

Accepted Answer

d. conceptual

Question 18

According to Fred Luthans and his associates, which of the following is considered a part of traditional management?  a. disciplining  b. decision making  c. exchanging routine information   d. acquiring resources  e. investing

Accepted Answer

b. decision making

Question 19

Which of Luthans\' managerial activities involves socializing, politicking, and interacting with outsiders? a. traditional management b. communicating c. human resource management d. networking e. investing

Accepted Answer

d. networking

Question 20

How does Luthans define a manager\'s success?  a. by the quantity and quality of their performance  b. by the satisfaction and commitment of their employees  c. by the rate and quantity of pay raises  d. by the speed of their promotion  e. by their scores on a 360-degree feedback analysis

Accepted Answer

d. by the speed of their promotion

Question 21

According to Luthans\' research, successful managers spent more of their time on _____ than on any other activity. a. traditional management b. human resource management c. networking d. communicating e. hiring and firing

Accepted Answer

c. networking

Question 22

What did a study of U.S. managers indicate about those managers who seek information from colleagues and employees?  a. They are rapidly promoted.  b. They are generally more popular.  c. They are less efficient as leaders.  d. They are generally given fewer promotions, raises and other rewards.  e. They are generally more effective managers.

Accepted Answer

e. They are generally more effective managers.

Question 23

While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following? a. people skills b. technical skills c. efficiency d. entrepreneurialism e. ability to network

Accepted Answer

a. people skills

Question 24

An OB study would be least likely to be used to focus on which of the following problems?  a. an increase in absenteeism at a certain company  b. a fall in productivity in one shift of a manufacturing plant  c. a decrease in sales due to growing foreign competition  d. an increase in theft by employees at a retail store  e. excessive turnover in volunteer workers at a non-profit organization

Accepted Answer

c. a decrease in sales due to growing foreign competition

Question 25

What are the three primary determinants of behavior that organizational behavior focuses upon?   a. profit structure, organizational complexity, job satisfaction  b. individuals, profit structure, and job satisfaction  c. individuals, groups, and job satisfaction  d. groups, structure, and profit structure  e. individuals, groups, and structure

Accepted Answer

e. individuals, groups, and structure

Question 26

______ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization\'s effectiveness. a. Organizational development b. Human Resources Management c. Organizational behavior d. People management e. Corporate strategy

Accepted Answer

c. Organizational behavior

Question 27

Which of the following is not a core topic of organizational behavior? a. motivation b. attitude development c. conflict d. resource allocation e. work design

Accepted Answer

d. resource allocation

Question 28

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?  a. common sense   b. direct observation  c. systematic inquiry  d. speculation  e. organizational theory

Accepted Answer

c. systematic inquiry

Question 29

Which of the following is a reason that the study of organizational behavior is useful?  a. Human behavior does not vary a great deal between individuals and situations.  b. Human behavior is not random.  c. Human behavior is not consistent.  d. Human behavior is rarely predictable.  e. Human behavior is often not sensible.

Accepted Answer

b. Human behavior is not random.

Question 30

What approach involves managers centering their decisions on the best available scientific data?  a. intuition  b. organizational behavioral studies  c. substantive evidence approach  d. preconceived notions  e. evidence based management

Accepted Answer

e. evidence based management

Question 31

What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?  a. observe human behavior  b. systematize human behavior  c. research human behavior  d. predict human behavior  e. detect human behavior

Accepted Answer

d. predict human behavior

Question 32

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____ study.  a. organizational  b. intuitive   c. theoretical  d. systematic   e. case-based

Accepted Answer

d. systematic

Question 33

What do the authors of the textbook advise?  a. disregard your intuition because it\'s usually wrong and will lead to incorrect assumptions  b. use evidence as much as possible to inform your intuition and experience   c. rely on research since it is almost always right and researchers don\'t make mistakes  d. make predictions of individuals\' behaviors based on others\' actions   e. don\'t trust preconceived notions unless you have substantive evidence to back them up

Accepted Answer

b. use evidence as much as possible to inform your intuition and experience

Question 34

Organizational behavior is constructed from all of the following disciplines except _____.  a. physics  b. psychology  c. anthropology  d. sociology  e. social psychology

Accepted Answer

a. physics

Question 35

Psychology\'s major contributions to the field of organizational behavior have been primarily at what level of analysis?  a. the level of the group  b. the level of the individual  c. the level of the organization  d. the level of the culture  e. the level of interacting groups

Accepted Answer

b. the level of the individual

Question 36

Which behavioral science discipline is most focused on understanding individual behavior?  a. sociology  b. social psychology  c. psychology  d. anthropology  e. organizational behavior

Accepted Answer

c. psychology

Question 37

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as _____.  a. psychiatry  b. psychology  c. sociology  d. political science  e. organizational behavior

Accepted Answer

b. psychology

Question 38

_____ blends concepts from psychology and sociology.  a. Corporate strategy  b. Anthropology  c. Political science.  d. Social psychology  e. Archaeology

Accepted Answer

d. Social psychology

Question 39

The science that focuses on the influence people have on one another is _____.  a. psychology  b. anthropology  c. political science  d. social psychology  e. archaeology

Accepted Answer

d. social psychology

Question 40

Group behavior, power, and conflict are central areas of study for _____.  a. archaeologists   b. sociologists  c. anthropologists  d. social psychologists   e. operations analysts

Accepted Answer

d. social psychologists

Question 41

_____ focuses on the study of people in relation to their social environment. a. Psychology b. Sociology c. Corporate strategy d. Political science e. Operations management

Accepted Answer

b. Sociology

Question 42

Significant contributions to OB in the study of group behavior in organizations have been made by _____.  a. psychologists   b. sociologists  c. anthropologists  d. political scientists  e. operations analysts

Accepted Answer

b. sociologists

Question 43

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?  a. psychology  b. operations management  c. corporate strategy  d. political science  e. sociology

Accepted Answer

e. sociology

Question 44

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?   a. anthropology b. psychology c. political science d. operations research e. psycholinguistics

Accepted Answer

a. anthropology

Question 45

The subject of organizational culture has been most influenced by which behavioral science discipline?  a. anthropology  b. psychology  c. social psychology  d. political science  e. corporate strategy

Accepted Answer

a. anthropology

Question 46

Which of the following statements best describes the current status of Observational Behavior concepts?  a. They are based on universal truths.  b. They can be used to predict human behavior only if the situation is clearly specified.  c. There is general consensus among OB researchers and scholars on the simple concepts that underlie most human behavior.  d. The cause-effect principles that tend to apply to all situations have been discovered.  e. Cause and effect relationships for most human behaviors have been isolated.

Accepted Answer

b. They can be used to predict human behavior only if the situation is clearly specified.

Question 47

There are _____ simple and universal principles that explain organizational behavior.  a. an infinity of   b. absolutely no  c. a confusing array of   d. fourteen  e. few if any

Accepted Answer

e. few if any

Question 48

In order to predict human behavior with any degree of accuracy, what sort of variables must be taken into account?  a. global  b. general  c. dependent  d. non-reactive  e. contingency

Accepted Answer

e. contingency

Question 49

_____ is/are the number one reason that business travelers have cut back on their travel. a. Lower profits b. Shareholder interventions c. Greater communications technology d. Better accounting principles e. Fear of terrorism

Accepted Answer

e. Fear of terrorism

Question 50

Which of the following OB topics is not central to managing employees\' fears about terrorism? a. emotion b. motivation c. communication d. leadership e. work design

Accepted Answer

e. work design

Question 51

Whereas _____ focuses on differences among people from different countries, _____ addresses differences among people within given countries.  a. workforce diversity; globalization  b. globalization; workforce diversity  c. culture; diversity  d. culturization; workforce diversity   e. psychology; social psychology

Accepted Answer

b. globalization; workforce diversity

Question 52

_____ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. a. Globalization b. Workforce diversity c. Affirmative action d. Organizational culture e. Operational homogeneity

Accepted Answer

b. Workforce diversity

Question 53

In what way does current thought on workplace diversity differ from the older \"melting-pot\" assumption? a. by recognizing that employees don\'t set aside their cultural values, lifestyle preferences, and differences when they come to work b. by realizing that people from diverse backgrounds will automatically begin to integrate into the larger workplace and community over time c. by taking active steps to minimize the effect of cultural values and lifestyle preference within the workplace d. by openly seeking a heterogeneous workplace and avoiding homogeneity wherever possible e. by using techniques such as structured workshops to show employees that behavior that is perfectly valid within their community may not be valid in the context of the workplace

Accepted Answer

a. by recognizing that employees don\'t set aside their cultural values, lifestyle preferences, and differences when they come to work

Question 54

In 2003, which group made up 46.7 percent of the U.S. labor force?  a. people over the age of 65  b. Latino/as  c. African-Americans  d. men  e. women

Accepted Answer

e. women

Question 55

What is the probable consequence of the fact that women significantly outnumber men on U.S. college campuses?  a. Eventual parity in the number of men and women in the workforce.  b. An increase in the number of technical positions filled by women.  c. An increase in competition between men for professional and managerial jobs   d. A steady increase in the number of technical, professional, and managerial positions  e. A decrease in the competition for jobs in positions that have traditionally been filled by women

Accepted Answer

b. An increase in the number of technical positions filled by women.

Question 56

Increasingly, we can expect that women will be hired into _____ positions.  a. menial  b. traditionally female  c. medical (nurse)  d. socially-oriented  e. professional

Accepted Answer

e. professional

Question 57

What was the most significant change in the U.S. labor force during the last half of the twentieth century?  a. substantial decreases in the number of workers who are under 55  b. increases in the percentage of U.S. citizens of Hispanic origin  c. increasing numbers of African-Americans at all levels within the workforce  d. the steady increase in the percentage of workers that are men  e. the rapid increase in the percentage of workers that are women

Accepted Answer

e. the rapid increase in the percentage of workers that are women

Question 58

Which of the following statements is not an implication of increased workplace diversity? a. Managers should recognize differences between workers. b. Diversity training should be provided. c. Employee benefits should be revamped to accommodate the different needs of different employees. d. It is critical that all workers be treated alike. e. Innovation and creativity in organizations is likely to increase.

Accepted Answer

d. It is critical that all workers be treated alike.

Question 59

According to the textbook, when diversity is not managed properly, there is a potential for _____.  a. higher creativity  b. communication benefits  c. labor cost inequities  d. increased competitiveness  e. higher turnover

Accepted Answer

e. higher turnover

Question 60

According to management guru Tom Peters, almost all quality improvement comes from _____ of design, manufacturing, layout, processes, and procedures.  a. modification  b. stratification  c. integration  d. separation  e. simplification

Accepted Answer

e. simplification

Question 61

Today\'s managers understand that the success of any effort at improving quality and productivity must include _____.  a. process reengineering  b. quality management programs  c. customer service improvements  d. employees  e. manufacturing simplification

Accepted Answer

d. employees

Question 62

The majority of employees today in developed countries work in _____. a. manufacturing jobs b. service jobs c. MNCs d. government agencies e. the military

Accepted Answer

b. service jobs

Question 63

Approximately _____ % of the U.S. labor force is employed in service industries. a. 10 b. 25 c. 40 d. 60 e. 80

Accepted Answer

e. 80

Question 64

Service industry jobs include all of the following except _____. a. fast good counter worker b. sales clerk c. waiter d. nurse e. production line worker

Accepted Answer

e. production line worker

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