question

achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money, and time

answer

management

question

the 4 parts of management

answer

plan, organize, lead, control

question

determine the organizational goals and action plans for how to achieve those goals

answer

plan

question

determine structure for both individual jobs and the overall organization

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organize

question

directing and motivating people to achieve organizational goals

answer

leading

question

monitoring performance and making adjustments as needed

answer

control

question

for organization to thrive, it must ________ efficiently, which is achieved through proper _________

answer

utilize resources; management

question

management looks to _________ goals of organization

answer

control

question

managers must _______ bc it motivates and inspires others

answer

lead

question

_______/__________ separates leaders from managers. not power/control

answer

influence/inspiration

question

the 3 types of managements

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top management, middle managenment, first line management

question

managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources

answer

top management

question

managers who supervise lower-level managers and report to a higher-level manager

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middle management

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managers who directly supervise non management employees

answer

first line management

question

CEO, president, VP

answer

top management

question

director, division head, and branch manager

answer

middle management

question

supervisor, foreman, section leader

answer

first line management

question

first line management is also known as ______

answer

supervisory

question

types of management skills

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technical skills, human skills, conceptual skills

question

expertise in a specific area

answer

technical skills

question

the ability to work effectively with and through other people in a range of different relationships

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human skills

question

the ability to grasp a big-picture view of the overall organization, the relationships among its various parts and its fit in the broader competitive environment

answer

conceptual skills

question

fist line mangers have ____ skills

answer

technical skills

question

middle level managers have _____ skills

answer

human skills

question

top level management has _____ skills

answer

conceptual skills

question

across all three skills sets ______/_______ abilities have become increasingly important

answer

critical thinking/decision making

question

types of planning methods

answer

strategic, tactical, operational, contingency

question

high level, long term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources

answer

strategic planning

question

more specific, short-term planning that applies strategic plans to specific functional areas

answer

tactical planning

question

very specific, short-term planning that applies tactical plans to daily, weekly, and monthly operations

answer

operational planning

question

planning for unexpected events, usually involving a range of scenarios and assumptions that differ from assumptions behind the core plans

answer

contingency planning

question

______ planning is used by top management

answer

strategic panning

question

______ planning is used by middle management

answer

tactical planning

question

______ panning is used by first line management

answer

operational planning

question

six steps of strategic planning

answer

1. define mission 2. evaluate competitive position 3. set goals 4. create strategies 5. implement strategies 6. evaluate results

question

the definition of an organization's purpose, values, and core goals, which provides framework for all other plans

answer

mission

question

part of defining competitive position

answer

SWOT analysis

question

a strategic planning tool that helps management evaluate an organization in terms of internal strengths and weaknesses, and external opportunities and threats

answer

SWOT

question

concrete benchmarks that managers can use to measure performance in each key area of the organization

answer

strategic goals

question

strategic goals SMART

answer

SMART: specific, measureable, realistic, time bound

question

action plans that help the organization achieve its goals by forgoing the best fit between the firm and the environment

answer

strategies

question

implementation should happen largely through __________

answer

tactical planning

question

the management function that is focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development, an determining workforce strategies to boost organizational effectiveness

answer

HR

question

challenges for HR

answer

wage gap, old workers, women workers, work-life balance

question

HR professionals lack ________ skills

answer

strategic

question

_________ planning is the most fundamental part of the planning process, without it there is no direction

answer

strategic planning

question

federal legislation that prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges, of employment based on race, color, religion, sex, or national origin

answer

Civil rights at of 1964

question

a portion of the Civil rights at of 1964 that prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges, of employment based on race, color, religion, sex, or national origin for employees with 15 or more workers

answer

Title VII

question

a federal agency designed to regulate and enforce the provisions of title VII

answer

Equal Employment Opportunity Commission (EEOC)

question

mandated that men and women doing equal jobs receive equal pay

answer

Equal Pay Act, 1963

question

required safety equipment for employees and established maximum exposure limits for hazardous substances

answer

Occupational Safety and Health Act, 1970

question

required employers to verify employment eligibility for new hires

answer

Immigration Reform and Control Act, 1986

question

prohibited discrimination in hiring, promoting, and compensation against people with disabilities and required employers to make reasonable accommodations for them

answer

Americans with Disabilities Act, 1990

question

required firms with 50 or more employees to provide up to 12 weeks of job-secure, unpaid leave on the birth or adoption of a child or the serious illness of a spouse, child, or parent

answer

Family and Medical Leave Act, 1993

question

policies meant to increase employment and educational opportunities for minority groups--especially groups defined by race, ethnicity, or gender; make up for systematic discrimination in the past by creating new opportunities

answer

affirmative action

question

workplace discrimination against a person based on his or her gender

answer

sexual harassment

question

The core goal of human resource (HR) management can be achieved only in partnership with the _____ of the company.

answer

senior executive

question

Companies that get the most from their people often consider ______their biggest investment.

answer

HR

question

employees who report their employers illegal or unethical behavior to either the authorities or the media

answer

whistle-blowers

question

the obligation of a business to contribute to society

answer

social responsibility

question

any groups that have stake--or a persona interest--in the performance and actions of an organization

answer

stakeholders

question

a social movement that focuses on 4 key consumer rights 1. the right to be safe 2. the right to be informed 3. the right to choose 4. the right to be heard

answer

consumerism

question

the strategy of deliberately designing products to fail in order to shorten the time between purchases

answer

planned obsolesce

question

federal legislation passed in 2002 that sets higher ethical standards for public corporations and accounting firms. key provisions limit conflict-of-interest issues and require financial officers and CEOs to certify the validity of their financial statements

answer

sarabanes-oxley act

question

all business donations to nonprofit groups, including money, products, and employee time

answer

corporate philanthropy

question

marketing partnerships between businesses and non-profit organizations, designed to spike sales for the company and raise money for nonprofit

answer

cause-related marketing

question

business contributions to the community through the actions of the business itself rather than donations of money and time

answer

corporate responsibility

question

doing business to meet the needs of the current generation, without harming the ability of future generations to meet their needs

answer

sustainable development

question

developing and promoting environmentally sound products and practices to gain a competitive edge

answer

green marketing

question

refers to the amount of harmful greenhouse gases that a firm emits throughout its operations both directly and indirectly

answer

carbon footprint

question

a systematic evaluation of how well a firm is meeting its ethics and social responsibility goals

answer

social audit

question

a set of beliefs about right and wrong, good and bad

answer

ethics

question

ethical norms that apply to all people across a broad spectrum of situations

answer

universal ethical standards

question

6 universal ethical standards

answer

trustworthiness, respect, responsibility, fairness, caring, citizenship

question

the application of right and wrong, good and bad in the work place

answer

business ethics

question

a decision that involves a conflict of values; every potential course of action has some significant negative consequences

answer

ethical dilemma

question

a formal, written document that defines the ethical standards of an organization and gives employees that information they need to make ethical decisions across a range of situations

answer

code of ethics

question

3 types of social responsibilities

answer

societal, stakeholder, profit

question

public interest groups, environment, general public

answer

societal responsibility

question

suppliers, distributers, employees, consumers

answer

stakeholder responsibility

question

owners, stockholders

answer

profit responsibility

question

many successful leaders who scored highest on _______ also exhibited the highest level of leadership

answer

empathy

question

some businesses do not recognize an obligation to society and do only whats legally required

answer

no contribution

question

some businesses choose to respond on a case-by-case basis to the market requests for contributions

answer

responsive contributions

question

some businesses choose to integrate social responsibility into their strategic plans, contributing as part of their business goals

answer

proactive contributions

question

______ and ______ are critical components of responsibility to customers

answer

honesty and communication

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