question

which of the following is NOT a contemporary leadership model?

answer

situational approach

question

In which leadership domain would the competencies motivating and negotiation be placed?

answer

Self-development and self-understanding

question

Which is a new trend for health care governance?

answer

Manage Change

question

Which is a guideline for healthcare leaders when being responsible to their organization as per the ACHE Code of Ethics?

answer

Ensure a safe workplace environment

question

Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?

answer

transformational

question

Which statement is NOT true about the "Great Man" theory?

answer

Behavior is an important component in determining what makes a good leader

question

Maslow's needs-based theory of motivation includes the following types of needs:

answer

Safety and physiological

question

Esteem needs focus on:

answer

none of these are correct

question

Locke's motivation theory is based on which of the following needs?

answer

None of these are correct

question

Which of the following is an example of a non-direct care setting?

answer

Insurer

question

Employment of medical and health services managers is expected to change by what percent between 2012 and 2022?

answer

Plus 12 percent

question

The internal domain of health care management includes which of the following?

answer

Budgeting

question

The external domain of health care management includes which of the following?

answer

patient satisfaction

question

What is the relationship of organizational mission, values, and vision?

answer

None of these are correct

question

This function refers to the setting of reporting and responsibility relationships within a manager's unit:

answer

Organizing

question

This function refers to acquiring and retaining human resources:

answer

Staffing

question

Which of the following competencies is more leadership oriented than management oriented?

answer

Networking

question

The two-factor theory was developed by:

answer

Herzberg

question

The need for affilation is characteristic of which theory of motivation:

answer

McClelland's Acquired needs theory

question

The following are all examples of intrinsic theories of motivation EXCEPT:

answer

Skinner's reinforcement theory

question

Scientific management involves all of the following EXCEPT:

answer

Assessing performance effectiveness

question

The purpose of studying organization behavior is to:

answer

improve the management of people in the workplace

question

Organizational behavior draws upon the fields of

answer

psychology, strategy, and communication

question

Work behaviors can be studied at these three levels in an organization:

answer

group, organizational, and individual

question

Which of the following statements best describes how organizational behavior applies to health care organizations?

answer

the nature of health care work makes certain organizational behavior issues more prominent in health care

question

which of the following is an important organizational behavior issue for health care managers?

answer

Professional autonomy of pysicians

question

Which of the following is not a major challenge for health care managers today?

answer

labor surpluses

question

Which of the following statements about cognition is NOT true?

answer

emotional states have little influence on how we think

question

What is the role of the manager in the strategic planning process?

answer

All of these are correct

question

Why is it important to develop multiple scenarios for the futurecast

answer

to consider the most likely scenarios since a future cast deals with a variety of predictions

question

Why is the development of tactical plans important?

answer

Tactical Plans answer to who, what, when, where, and how questions of strategy implemention

question

Which of the following is not a potential barrier to successful execution of a strategic plan?

answer

All of these are potential barriers

question

Ideally, who should provide input in the development of the strategic plan?

answer

All of these are correct

question

True or False? Organizational dashboard metrics should include a baseline, target, and timeframe

answer

True

question

True or False? Information on an organizations core capabilities is relatively easy to obtain

answer

false

question

Marketing can be defined as:

answer

All of these are correct

question

Marketing in health care has lagged other industries because:

answer

some physicians believe that it is inappropriate or even unethical; consumers have imperfect knowledge about costs of services, so this constrains consumer decision-making; and the characteristics of all buyers and sellers are not the same

question

The marketing strategy and plan for any health care organization is derived from:

answer

All of these are correct

question

A hospital marketing manager can segment the market by:

answer

all of these are correct

question

Which is an example of business to business marketing?

answer

Marketing EKG equipment to physician practices

question

In wisely selecting a target market, positive attributes should include:

answer

identifiable, divisible, accessible, with enough revenue potential

question

Direct to consumer advertising:

answer

Is defined as marketing directly to the end user of health care products and services

question

The institute of medicine publication entitled "To Err is Human" reported that between ______ and _____ people die each year from medical errors.

answer

44,000 ; 98,000

question

The definition of quality provided by the institute of medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?

answer

They should provide value consistent with the cost structure of health care organization

question

Avedis Donabedian defined health care quality as having which of the following components?

answer

The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular

question

The term "effectiveness of clinical care" can be addressed with which of the following questions?

answer

Are the right things done?

question

The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

answer

underuse

question

A "health service that has risks that outweigh its benfits" is the definition of which of the following items?

answer

overuse

question

"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?

answer

misuse

question

Software applications in health care have traditionally been used to manage:

answer

Business operations

question

Two of the more costly resources that health care has developed software to manage include _______ and ________.

answer

labor and supplies

question

Software unnecessary in the health care setting due to its business goals includes:

answer

none of these are correct

question

The delivery of health care lends itself to automation because it

answer

includes many repetitive workflows

question

Computer systems were not used initially by clinicians because early systems:

answer

took more time to sue and were cumbersome to use

question

Reports by what organization brought to the american public that issues and or opportunities in safer care through the use of computers?

answer

The institute of medicine (IOM)

question

By definition, which of the following is true about Electronic medical records (EMR)?

answer

considered a legal record

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