question

Abstract

answer

- An abstract is a summary of a body of information. Sometimes, abstracts are in fact called summaries—sometimes, executive summaries or executive abstracts.

question

There are different kinds of abstracts—your technical report uses two types

answer

the descriptive abstract and the informative abstract. Abstracts are typically 200-250 words

question

When should abstract be written

answer

Abstracts should be written after a paper is complete so the abstract accurately reflects the paper.

question

The Descriptive abstract

answer

provides a description of the report's main topic and purpose as well an overview of its contents. It is very short—usually a brief one- or two-sentence paragraph. In this report design, it appears on the title page. In this type of abstract, you don't summarize any of the facts or conclusions of the report.

question

Informative abstract

answer

provides information from the body of the report—specifically, the key facts and conclusions. To put it another way, this type of abstract summarizes the key information from every major section in the body of the report.

question

the requirements for the informative abstract are

answer

• Summarizes the key facts, conclusions • Usually about 10 percent of the length of the full report • Summarizes the key information from each of the main sections of the report, and proportionately • Phrases information in a very dense, compact way. Sentences are longer than normal and are crammed with information. • Omits introductory explanation, unless that is the focus of the main body of the report. • Omits citations for source borrowings • Includes key statistical detail. One expects to see numerical data in an informative abstract • Omits descriptive-abstract phrasing * presents details of conclusions and recommendations

question

What is an Introduction in a REPORT for business or technical documents

answer

Should include: -such as what is it about -why was it written -what's it for -for whom it written, -its main contents.

question

What should be in the beginning of a report

answer

Readers need a basic orientation to the topic, purpose, situation, and contents of a report

question

6 parts to an INTRODUCTION

answer

- Topic - Purpose and situation - Audience - Overview of contents - Background on topic - Background on the situation

question

Conclusions and Recommendations

answer

Summaries, True Conclusions, Afterwards

question

What are the 4 ways to end a Business Report

answer

-a summary -a true conclusion -an afterword -and nothing. Yes, it is possible to end a document with no conclusion (or "final section") whatsoever.

question

What is in the Final Section or Conclusion of a end of a Business Report

answer

the final section is some combination of the first three ways of ending the document. (Summary, conclusion, afterword)

question

Business Letters - What are the types - Examples

answer

Job Applicants Cover Letter or Letter of inquiry about a job or opportunity.

question

What are the two things people send to employers when looking for a job

answer

Letter of Inquiry and Résumé (CV), to an employer for whom they would like to work.

question

What is in a Letter of inquiry or Cover Letter for a job?

answer

usually short and to the point, containing only the request and a short introduction with an address, phone number or e-mail address from the sender's side

question

What are the four indention formats that Business letters generally conform to

answer

Block, Semi-Block, Modified Block, and Modified Semi-Block

question

What is the Semi-Block indention format

answer

"Semi-" means that the first lines of paragraphs are indented

question

What is the Modified-Block indention format

answer

"Modified" means that the sender's address, date, and closing are significantly indented.

question

What are the 2 most common styles of indention for Business Letters

answer

full-block and modified-block

question

What is a Memo?

answer

A Memo is for ~inner~ communication. You would send a memo to your work colleagues or fellow students/professors from the same school.

question

What is a Letter?

answer

A letter is for ~inter~ communication. You would send a letter to someone from a different company than yours, or a different school, etc.

question

What's the difference between a Letter and a Memo?

answer

A letter is more formal, requires more address information, politeness, use of titles

question

What does a Letter and Memo have in common?

answer

Both have a - MAIN POINT (one-three sentences). Then write your supporting details. -EVERYTHING that is relevant. Don't leave things out, but don't put in things that aren't necessary for the Main point. -Your request if there is one -Polite closing -Your initials/signature

question

What are the Parts of a letter

answer

- Heading - Inside address - Salutation - Body - Complimentary close - Signature - End notations

question

What is a business Proposal? or PROPOSALS?

answer

an offer or bid to do a certain project for someone

question

What do PROPOSALS include?

answer

-technical background, -recommendations -results of surveys -information about feasibility,

question

What MAKES a PROPOSAL a Proposal?

answer

It asks the audience to: -approve -fund - or grant permission to do the proposed project. *A proposal is overtly persuasive.*

question

What is a RFP?

answer

Request for Proposals

question

Describe an RFP

answer

Effective RFPs typically -reflect the strategy -short/long-term business objectives -provided detailed insight upon which suppliers will be able to offer a matching perspective.

question

What is an IFB?

answer

Invitation for Bid

question

Describe an IFB

answer

-used by federal, state, and local government agencies -to solicit bids on clearly defined products or services

question

What is a Technical Report also called?

answer

Scientific report

question

What is a Technical Report or Scientific Report?

answer

-describes the process, progress, and or results of technical or scientific research or the state of a technical or scientific research problem. -also include recommendations and conclusion of the research.

question

What makes Technical Reports different from scientific journals

answer

-rarely undergo comprehensive independent peer review before publication. -there are no formal publishing procedures for such reports, except where established locally

question

Who are Technical reports mainly created for?

answer

often prepared for sponsors of research projects

question

What are the Types of Technical Reports?

answer

• Technical-background report • Instructions - probably the most familiar of all the types of reports • Feasibility, recommendation, and evaluation reports • Primary research report - aka Lab report • Technical specifications • Report-length proposal • Business plans

question

What is a Technical-background report ?

answer

- the hardest to define but the most commonly written

question

How popular are Instructions as a Technical Report?

answer

Instructions - probably the most familiar of all the types of reports

question

What order do you write a Technical Paper?

answer

- Introduction - Findings - Conclusion - Recommendations

question

Graphs?

answer

Technical writing contains graphics — drawings, diagrams, photographs, illustrations of all sorts, tables, pie charts, bar charts, line graphs, flow charts, and so on

question

Tables

answer

Tables, are those rows and columns of numbers and words, mostly numbers. They permit rapid access to and relatively easy comparison of information

question

Cover letters Types?

answer

-Objective letters -Highlight letters

question

Objective letters (Cover Letter)?

answer

says very little: it identifies the position being sought, indicates an interest in having an interview, and calls attention to the fact that the resume is attached

question

Highlight letters (Cover Letter)?

answer

application letter, the type you do for most technical writing courses, tries to summarize the key information from the resume, the key information that will emphasize that you are a good candidate for the job.

question

Resumes can be?

answer

-Objective -Detailed -Functional -Thematic

question

What are the 3 Sections of a Resume?

answer

the heading, the body, and the conclusion

question

What is different about a Functional Resume?

answer

has separate sections for -work experience -education

question

What is different about a Thematic Resume?

answer

separate sections for -the different areas of your experience -education

question

What are Instructions ?

answer

Step-by-step explanations of how to do things: assemble something, operate something, repair something, or do routine maintenance on something.

question

Table of Contents is?

answer

- "Contents or Table of Contents" -is a list of the parts of a book or document organized in the order in which the parts appear. -appears after the title page, copyright notices, and, in technical journals, the abstract

question

Glossary ?

answer

-an alphabetical list of terms -at the end of a book -includes terms within that book which are either newly introduced or at least uncommon

question

Index?

answer

alphabetical list of all the major topics and sometimes subtopics in a written work

question

Appendix ?

answer

Located at the end of a formal report, proposal, or other long document, and supplements or clarifies the information in the body of a document

question

How many Appendices can a report or book have?

answer

A document may have more than one appendix.

question

What are some things in an Appendix?

answer

-Addendum, any addition to a document, such as a book or legal contract -Bibliography, a systematic list of books and other works -Index (publishing), a list of words or phrases with pointers to where related material can be found in a document

question

Signatures?

answer

A signature (from Latin signare, "to sign") is a handwritten (and sometimes stylized) depiction of someone's name, nickname or even a simple "X" that a person writes on documents as a proof of identity and intent.

question

What is a signatory?

answer

The writer of a signature

question

What is the traditional function of a signature ?

answer

1. The provenance of the document (identity) 2. The intention (will) of an individual with regard to that document

question

What is a Salutation?

answer

-Salutations usually take the form "Dear [recipient's given name]" -is a greeting, in particular a formal greeting used in a letter -Has a style of valediction

question

What is a style of valediction?

answer

-valediction is commonly used in English to refer to a complimentary closing - a courteous, formulaic phrase preceding the writer's signature that expresses the writer's good will toward the recipient.

question

What salutation is used if the name of the intended recipient is unknown?

answer

-"Dear Sir/Madam" -"Dear Madam/Sir" -"Dear Sir or Madam" -"Dear Madam or Sir" -"Dear Sirs"

question

What Salutation is used for Professionals?

answer

Professional titles such as "Professor" or "Doctor" are often preferred over social title

question

Who do you use salutation Ms. for?

answer

Ms." is for cases in which the marital status is either unknown to the writer or is irrelevant.

question

Who do you use salutation Miss for?

answer

"Miss" is generally reserved for unmarried women. "

question

Who do you use salutation Mrs for?

answer

"Mrs." is reserved for married women, and usually only those who have taken their husbands last name. In older conventions

question

What are Headings ?

answer

Headings are like the parts of an outline that have been pasted into the actual pages of a report or other document

question

What are Titles?

answer

A title is a prefix or suffix added to a person's name to signify either veneration, an official position or a professional or academic qualification. - for example, Graf in German, Cardinal in Catholic usage or clerical titles such as Archbishop or Ter in the Armenian Apostolic Church)

question

What are the 2 types of Inquiry Letters?

answer

• Solicited • Unsolicited

question

What is a Solicited Letter?

answer

You write a solicited letter of inquiry when a business or agency advertises its products or services.

question

What is an Unsolicited Letter?

answer

Your letter of inquiry is unsolicited if the recipient has done nothing to prompt your inquiry.

question

What is Functional Analysis ?

answer

Functional analysis is the branch of mathematics, and specifically of analysis, concerned with the study of vector spaces and operators acting upon them

question

What is Causal Analysis?

answer

The search for the cause or causes of particular events and objects. A causal factor is a variable which causes change in another variable

question

What is Active Voice?

answer

an active sentence, the subject is doing the action. A very straightforward example is the sentence "Steve loves Amy." Steve is the subject, and he is doing the action: he loves Amy, the object.

question

What is Passive Voice?

answer

the target of the action gets promoted to the subject position. Instead of saying, "Steve loves Amy," I would say, "Amy is loved by Steve." The subject of the sentence becomes Amy, but she isn't doing anything.

question

What is Conciseness ?

answer

Concision: terseness (Brief and to the point; effectively concise) and economy in writing and speaking achieved by expressing a great deal in just a few words.

question

What is Concision?

answer

the removal or rewording of a wordy sentence to take out unnecessary items.

question

What are some products of writing to instruct?

answer

- a manual for a product (ie a printer)

question

What are some products of writing to inform?

answer

progress and activity reports

question

What are some products of writing to document?

answer

trouble or trip reports

question

How are numbers represented in documents?

answer

Numbers, when are they spelled out - (1 through 10 are spelled out. Anything after 10 is listed as a number).

question

Examples of Numbers in writing

answer

Examples: I rehearsed my presentation three times. The association added 150 new members. One hundred and fifty new members joined the association. We have had over a thousand requests this month.

question

Which part of a technical paper will most people read fully?

answer

the abstract

question

What is in a Formally solicited proposal?

answer

-Requirements Matrix, which matches customer requirements with the paragraph and page numbers of where those requirements are addressed in the proposal -Executive Summary, which outlines the primary benefits of the vendors's solutions to the customer's requirements -Technical Volume, which demonstrates how each requirement will be met -Management Volume, which describes how the program will be managed -Cost Volume, which provides all costing data, as well as implementation plans and schedules

question

What is in a Informally solicited business proposal?

answer

-A description of the seller's capabilities or products -A discussion of key issues -A description of the buyer's specifications and how they will be met -The cost of the offering -A schedule for delivery of the products or services -Proof of prior experience i.e. Testimonials from previous customers, Descriptions of previous projects

question

What are the roles in business Proposal Management?

answer

-Creator - responsible for creating and editing content. -Editor - responsible for tuning the content message and the style of delivery, including translation and localization. -Publisher - responsible for releasing the content for use. -Administrator - responsible for managing access permissions to documents and files, usually accomplished by assigning access rights to user groups or roles. -Consumer or viewer - the person who reads or otherwise takes in content after it is published or shared.

question

Memos have a twofold purpose?

answer

-they bring attention to problems -they solve problems

question

What is a White Paper?

answer

-Corporations use white papers to sell information or new products as solutions that would serve their customers' needs. - is to advocate that a certain position is the best way to go or that a certain solution is best for a particular problem

question

What is H-A-T-S

answer

HATS: A Design Procedure for Routine Business Documents

question

Spell out HATS

answer

The presentation outlines -how to use headings, (information) -access, -typography (fonts), and -space in routine professional documents to promote user-centered communication.

question

What is Jargon?

answer

a vocabulary particular to a place of work

question

Reverse chronological résumé

answer

lists a candidate's job experiences in reverse chronological order, generally covering the previous 10 to 15 years. Positions are listed with starting and ending dates. Current positions on a résumé typically list the starting date to the present or to the current year. Both are considered acceptable.

question

Hybrid résumé

answer

balances the functional and chronological approaches. A résumé organized this way typically leads with a functional list of job skills, followed by a chronological list of employers. The hybrid résumé has a tendency to repeat itself and is, therefore, less widely used than the other two

question

Online résumés

answer

Many employers now find candidates' résumés through search engines, which makes it more important for candidates to use appropriate keywords when writing a résumé.

question

What is a technical writer?

answer

is a professional writer who engages in technical writing and produces technical documentation for technical, business, and consumer audiences.

question

What is a technical description?

answer

An textual account, usually detailed, of the mechanics of all or part of the technology vested in the project.

question

What is Technical drawing?

answer

known as drafting or draughting, is the act and discipline of composing plans that visually communicate how something functions or is to be constructed.

question

What is an executive summary?

answer

sometimes known as a management summary, is a short document or section of a document, produced for business purposes, that summarizes a longer report or proposal or a group of related reports

question

What is a periodical?

answer

The popular periodicals are magazine and newspapers. The scholarly periodicals are found in libraries and databases. Also are Journals

question

What is a professional journal?

answer

A trade magazine, or trade rag, also called a professional magazine, is a magazine published with the intention of target marketing to a specific industry or type of trade.

question

What is a schematic?

answer

Picture (of a diagram or other representation) symbolic and simplified.

question

What is a flowchart?

answer

a diagram of the sequence of movements or actions of people or things involved in a complex system or activity.

question

What is a boolean search?

answer

Boolean searches allow you to combine words and phrases using the words AND, OR, NOT (known as Boolean operators) to limit, broaden, or define your search.

question

What is a feasibility study?

answer

an assessment of the practicality of a proposed plan or method.

question

What is a market survey?

answer

Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy

question

What is a letter of transmittal?

answer

Transmittal letters are usually brief. The first paragraph describes what is being sent and the purpose for sending it. A longer transmittal letter may summarize key elements of the proposal in one or two sentences and provide the recipient with other useful information.

question

What is in a process description?

answer

Shows all the major steps in a task. A documented expression of a set of activities performed to achieve a given purpose that provides an operational definition of the major components of a process.

question

What is a SOP?

answer

Standard operating procedures (SOP) are a detailed explanation of how a policy is to be implemented.

question

What is a Transmittal Letter?

answer

Transmittal letters often accompany reports and inform readers of a report's context. Typically, the letter includes information not found in the report. you should include the recipient's address, your address, a salutation and closing

question

When do you use a Title Page?

answer

A technical report should always include a title clearly identifying the report. A title should be descriptive and accurate, but not wordy, verbose or too terse.

question

Why use a List of Figures & List of Tables?

answer

These two separate lists assist readers in locating your photos, drawings, tables, graphs and charts.

question

What are References?

answer

Whenever you cite information (this includes graphics) from another source, you must credit the source in your References. Always check with your instructor to determine which reference style to use.

question

3 rules of Technical writing

answer

-Establishing goals: -Analyze the Audience -Ensuring Validity

question

What is Report?

answer

Reports communicate information, which has been compiled because of research and analysis of data and of issues

question

What should be in a Technical Report?

answer

-short paragraph summarizing what the report is -include graphs and diagrams to illustrate the data from the research. -details of work, problems encountered, questions that arose and the consequences of actions towards the research.

question

What is in a Progress Report?

answer

-explain the progress of a given project or several projects. -reassure recipients that you are making progress, that the project is going smoothly, and the expected completion date. -how much work is complete, what work is still in progress -what work remains to be completed. It should also include what problems have occurred, and how the project is going in general.

question

What is in a Inspection Report?

answer

Inspection reports explain the condition of the item being inspected as observed at the time of inspection.

question

What is in a Research/laboratory report ?

answer

-include scientific information that is gathered during a study. -information is presented and tested to -should include *the title of your report, *introduction, *objective, *hypothesis *method and materials, and the results. * A summary

question

What is in a Manual?

answer

a training tool to educate the reader how to use, run, install, set up or build a tool/product. It should include simple language and images.

question

What are types of Manuals?

answer

-Instructions -Procedures -User Guides

question

What should be in the First Level of a Heading?

answer

i.Make first-levels all-caps. ii.Use Roman numerals with first-levels. iii.Either underline the words but not the Roman numeral iv.Make first-levels centered on the page.

question

What are some Visual Aids that make Technical Reports, Proposals and such understandable?

answer

Visual aidsencompass many items: tables and graphs, illustrations,and charts.

question

What is a sequence?

answer

Information presented in a logical sequence creates a readable document. Certain sequence patterns, or methods of development, are useful when creating technical documents.

question

What is the tone in a report mean?

answer

The tone you set in thedocument, just as your speaking reflects an attitude, an attitude to the reader and to the subject matter.

question

An exploded view

answer

A technical drawing that shows the relationship of each part of an object by expanding the spatial juxtaposition between parts is: - an exterior view - a cross section view - an exploded view - a cutaway view

question

A problem analysis

answer

An informal report that presents objective, detailed descriptions of problems for the reader's comparisions and evaluations is known as: - a recommendaiton report - a problem analysis - a progess report - an evaluation

question

Periodical

answer

An information source that is published at regular intervals is known as a: - periodical - magazine - professional journal - professional abstract

question

A sequence of steps presented in such a manner that the reader understands that sequence of steps

answer

Process descriptions provide: - a sequence of steps presented ina manner that allows the reader to preform a sequence of steps - a sequence of steps presented in such a manner that the reader understands that sequence of steps - standard operating procedures for writing technical manuals - a sequence of steps presented in such a manner that the reader could illustrate those steps

question

An expanded definition that emphasizes physical details

answer

A technical description is best described as: - a verbal representation of something better illustrated by a graphic - an expanded definition that emphasizes physical details - an expanded definition that contains mathematical component(s) - any description of any item discussed in a technical document

question

When writing a neutral letter, the author must realize that:

answer

- it will be of less interest to the reader; thus, the style can be more relaxed than positive or negative letters. - the letter will probably be scanned rather than read - since the neutral letters do not carry the impact of either a positive or negative letter, they must be short - because the reader generally has no direct personal interest in the letter, the author must be absolutely clear as to the purpose of the communication

question

Audience for technical writers like the Public, what do they want to know?

answer

Needs to be informed to understand pros and cons and impacts and costs to make decisions on initiatives or other policy issues

question

Audience for technical writers like the Project Team, what do they want to know?

answer

Needs to understand scientific detail, supporting data, functions,constraints, considerations, and sensitive issues

question

How are sidebars used?

answer

Sidebars are useful for drawing attention. They are usually brief—from one sentence to a paragraph in length—set off with a box or shading. You can use sidebars in a variety of situations. They may contain a summary of key information that you want everyone to read, or a supporting fact that you want to emphasize.

question

How are Figures and Tables used?

answer

provide an instant understanding of complex information. They must be accurate, meaningful, and described in the text. Whenever possible,keep figures and tables in close proximity to the text that describes them

question

What's a cross reference used for?

answer

use across-reference to guide the reader to the location. Cross-references help the reader know when more information about a topic is available .

question

What are Meeting Agendas and Meeting Minutes used for?

answer

Agendas and minutes are before and after pictures of the same event. The agenda list who was invited and the meeting's intent, and the minutes document who attended and what happened.

question

The agenda should include what?

answer

The agenda should include the following: 1. Date, place, start time and, if possible, expected end time 2. List of participants 3. Purpose/Objective 4. Issues to be discussed 5. Items to be presented

question

Meeting Minutes should include what?

answer

The format follows the agenda closely 1. Date, time, and place of meeting 2. Names of those in attendance 3. Purpose of the meeting 4. Each issue addressed and highlights of the discussion 5. A notation of any materials handed out at the time 6. Outcome or decisions made (if an agreement was made to meet again, note place and time of next meeting)

question

What are Quick reference guides?

answer

Quick reference guides provide ready reference to essential features during the use of hardware or software. They may include graphical devices and other job aides.

question

What are Software user guides?

answer

Software user guides provide instructions for using a software product. Since there has been a tendency to put these manuals online, third-party publishers have been selling such books to satisfy consumer need.

question

What are Software reference guides?

answer

Software reference guides provide accessible reference information on the features and functions of a software product.

question

What are Hardware/Software combination guides?

answer

Hardware/Software combination guides provide instructions for using a hardware product and modifying or programming its firmware/software. Examples include manuals for computer printers, fax machines, modems and such.

question

What are Hardware user guides?

answer

Hardware user guides provide instructions for using a hardware product. "Hardware" means any electronic or mechanical device, including computers, lawnmowers and stereo equipment.

question

What are Hardware installation, reference and repair guides used for?

answer

Hardware installation, reference and repair guides provide accessible reference information on the features and functions of a hardware product. They also explain how to install, modify, maintain or repair a piece of hardware.

question

What are the types of Administrative materials?

answer

Most companies need documents to cover various administrative requirements. Such material includes: Organization manuals Training materials Annual reports

question

What is an Organization manual?

answer

Organization manuals provide guidance to employees or customers of an organization. They include policies and procedures manuals, style and identity guides and benefits guides.

question

What is a Training material?

answer

Training materials are publications developed for use in a training or classroom environment by either the trainer or student participant; may include manuals, tutorials, workbooks, and instructor guides.

question

What is an Annual reports?

answer

Annual reports summarize the activities or financial position of a corporation, governmental agency, or nonprofit community organization.

question

What is Magazine or trade journal articles used for?

answer

A company may want articles published in magazines. This material would include news and information about an organization, technology, industry, or scientific field. It may be intended for an internal or external audience, a special interest audience or the general public.

question

What are Newsletters used for?

answer

Some companies distribute newsletters giving information about company happenings. Newsletters may be intended for an internal or external audience.

question

What are Technical reports used for?

answer

Companies may want reports written on scientific or technical efforts. They are usually aimed at the professional community or a contracting agency.

question

What do Technical Writers create for Speakers?

answer

Speeches-Top company officials may need speeches written for special occasions or presentations. Some technical writers specialize in this field.

question

Which type of abstract is limited to a document's purpose, scope, and research methods?

answer

Informative

question

What terms refers to a body of standardized text reused in various business documents without any changes?

answer

Template

question

A highly detailed statement about the materials and dimensions required to manufacture or install a product is known as a

answer

directive

question

The primary audiences of technical documents are typically persons who

answer

experience the results of a document's proposal

question

Which section of an initial progress report should list necessary materials and the anticipated completion date of a project?

answer

Appendix

question

When deciding the best placement of definitions, it is most important to consider a technical document's

answer

audience

question

Which of the following components would most likely be included in the body of a formal sales proposal? I. List of figures II. Cost analysis III. Site preparation

answer

I, II, and III

question

What is a brochure?

answer

a small book or magazine containing pictures and information about a product or service.

question

Which of the following would most likely be written when a firm is considering the relocation of its manufacturing facilities?

answer

Procedural report

question

The primary purpose of a Standard Operating Procedure document is to

answer

define the function of a process

question

The primary purpose of a topic sentence in a paragraph is to

answer

persuade the reader

question

All of the following are effective graphics for illustrating numerical data EXCEPT

answer

pictographs

question

Which of the following graphics is best used to illustrate the schedule of a project?

answer

Organization chart

question

Which of the following is characteristic of most feasibility reports?

answer

Foreword and preface

question

Which of the following appears first in most justification memos?

answer

Primary and secondary research results

question

What helps readers understand the steps of a complex event?

answer

Product description

question

What is an example of primary research?

answer

Operating manuals

question

Which type of graph is based on a line graph?

answer

Subdivided bar graph

question

The conclusion of a feasibility report serves the purpose of

answer

reviewing budgetary guidelines

question

What is the best method for editing a document with short, choppy sentences?

answer

Adding transitions

question

Which revision method is most commonly associated with instructional writing?

answer

Case study

question

Which of the following is the most important factor when determining the best tone for a document?

answer

Scope and topic

question

Which organizational pattern would be most appropriate for the recommendations section of a feasibility report?

answer

Division and classification

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