OM Questions – Flashcards
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Which of the following tasks would not typically represent an operations management activity at Hard Rock Cafe?
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filing a tax return
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the creation of goods and services is referred to as
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production
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which of the following activities at an airline is not an operations activity
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sales
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a global network of organizations and activities that supply a firm with goods and services is referred to as a
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supply chain
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competition in the 21st century is no longer between companies; it is beteen
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supply chains
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a large percentage of the revenue most firms is spent on which function
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operations
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which of these is not one of the basic functions of the management process
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inspecting
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which of the following om decisions determines how a good or service is produced and commits management to specific technology, qualitiy, human resources and capital investment
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process and capacity design
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the father of scientific mangement is
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Fredrick W Taylor
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The person who believed that mangement must do more to improve the work enviroment and processes so that quality can be improved was
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Deming
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the economic activities that typically produce an intangible object are referred to as
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services
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which of the following organizations does not belong to the service sector
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ford motor company
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productivity increases when
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inputs decrease while outputs remain the same
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what is the goal for mass customization
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the goal is to produce customized products whenever and wherever needed
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which of the following is not considered to be a stakeholder
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competitors
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the person who introduced standardized interchangeable parts was
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eli whitney
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which of the following is not one of the four reasons that we study om
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we want to understand what marketing managers do
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which of the following trends in not part of the exciting om challenges currently facing operations managers
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local focus
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which of the following is an example of a "hidden" production function
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transplanting a liver
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which of the following does not contribute to om
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unsystematic processing of data
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which operations function at a manufacturing facility strives for the efficient use of machines space and personnel
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industrial engineering
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which of these is not one of the 10 strategic om decisions
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marketing
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which of the following best describes scheduling
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determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands
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which of the following is not a characteristic of services
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standardized product
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which of the following is not one of the factors that fosters specialization and worldwide supply chains
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marketing
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which appears to provide the best opportunity for increases in productivity
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management
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which of the following activities at a commercial bank is not an operations activity
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auditing
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in general the supply chain starts with
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the best provider of raw materials
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which of the following is not a reason why domestic business operations decide to change to some form of internatinal operation
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attract and retain local talent
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a strategy is
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an action plan to acheive a mission
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which of the following is the purpose of rationale for an organizations existence
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mission
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choose the correct example of differentiation and its explaination below
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safeskin corporation as its number one in latex exam gloves that were designed to prevent allergic reactions
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choose the correct example of cost leadership and its explanation below
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southwest airlines as it fulfills a need for low cost and short hop flights
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choose the correct exa,ple of response and its explanation below
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hewlett packard as it demonstrates flexibility in both design and volume changes in the volatile world of pc
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competing on differentiation is
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concerned with uniqueness
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which of the following does not represent competing on response
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based on providing uniqueness
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which of the following is not one of the ten strategic om decisions listed in the text
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finance/accounting
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which of the following is not an om strategy/ issue during the growth stage of the product life cycle
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reduce capacity
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select all of the correct impacts the maturing of a product might have on the om strategy below
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cost cutting is instituted design compromises are institued longer production runs are used