Comptia practice quiz Practice 2 (Hardware) Flash cards part 7 – Flashcards
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Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop? A. RAM B. LCD screen C. Optical drive D. Hard drive
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Answer: B
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Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz? A. 600 MHz B. 700 MHz C. 800 MHz D. 1400 MHz
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Answer: A
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Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode? A. SDRAM B. RAMBUS C. DDR2 D. DDR3
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Answer: A
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Which of the following would a technician MOST likely upgrade on a laptop? A. Video card B. RAM C. Wireless antenna D. LCD screen
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Answer: B
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A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops? A. A CCTV system B. A cable lock C. A badge reader D. A retina scanner
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Answer: B
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A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? A. In the Device Manager of the operating system B. In the BIOS C. Fn key D. In the video display drivers
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Answer: C
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A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation? A. Enable screen lock B. Patching policy C. User training D. Enable hard drive encryption
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Answer: B
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Which of the following printers includes an imaging drum and fuser assembly? A. Laser B. Impact C. Inkjet D. Thermal
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Answer: A
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After print head replacement on a printer, it needs: A. alignment. B. lubrication. C. cleaning. D. driver reinstallation
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Answer: A
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A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by: A. a malfunctioning printer. B. drivers designed for a different OS. C. a bad printer cable. D. 32-bit drivers on a 64-bit system.
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Answer: B
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Which of the following should be avoided when installing a laser printer? A. Surge protector B. UPS C. RJ-45 connector D. Toner
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Answer: B
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Which of the following printer processes would be LEAST suitable for creating archival documents? A. Thermal B. Inkjet C. Laser D. Impact
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Answer: A
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A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue? A. Update the language drivers B. Connect to the printer using Bluetooth C. Update the print drivers D. Connect to the printer using the wireless LAN connection
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Answer: C
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A support technician is troubleshooting a user's inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing? A. Replace the fuser assembly B. Replace the cyan cartridge C. Change the yellow cartridge D. Calibrate the print heads
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Answer: D
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A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue? A. The platen roller is damaged and needs to be replaced B. The paper is improperly installed and not being fed as required. C. Some pins on the print head are damaged. D. The print jobs being submitted are not properly formatted.
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Answer: C
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Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install? A. FireWire card B. Riser card C. Wireless card D. Serial/Parallel card
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Answer: D
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Which of the following items should be used when cleaning a laser printer of excess toner? A. Tape B. Compressed air C. Dry cloth D. Vacuum
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Answer: D
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A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user's computer being powered on. Which of the following solutions is appropriate? A. Installing a hardware print server B. Upgrading the operating systems within the workgroup C. Sharing a single folder from where print jobs can be queued D. Sharing the printer from a local PC
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Answer: A
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A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue? A. Print jobs are formatted incorrectly for the new media B. The heating element needs to be cleaned or replaced C. The user did not reset the printer after installing the media D. An incorrect media type is being used in the printer
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Answer: D
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Separator pads or rollers are designed to do which of the following? A. Ensure proper spacing between the fuser assembly rollers and media B. Ensure that only one page at a time enters the printing process C. Provide spacing for different media types when loaded in the same printer D. Provide even line spacing throughout the page during the printing process
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Answer: B
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A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices? A. 802.11x B. Print server C. Local sharing D. Bluetooth
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Answer: B
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Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann's need for multiple devices? A. Parallel B. USB C. FireWire D. Bluetooth
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Answer: B
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Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A. Impact B. Inkjet C. Laser D. Thermal
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Answer: B
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A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform? A. Adjust the print spooler settings B. Change the user's IP settings C. Update the printer's firmware D. Reload the user's print drivers
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Answer: A
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A user states that a network printer, attached to and shared from a co-worker's computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause? A. The co-worker's computer is hibernating B. The user's print drivers are incompatible C. The printer has entered power save mode D. The submitted jobs are incompatible
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Answer: A
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Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle? A. Inkjet B. Thermal C. Impact D. Laser
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Answer: D
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Which of the following technologies has the SHORTEST wireless range for printing? A. 802.11g B. 802.11a C. Bluetooth D. Infrared
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Answer: D
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When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties? A. To add additional drivers to emulate a different printer B. To add additional drivers for other printers on the computer C. To add additional drivers for other operating systems D. To add additional drivers for different printing modes
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Answer: C
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Which of the following is MOST likely to be reset during a standard printer maintenance? A. Print job cache B. Paper and tray settings C. Page count D. Job queue
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Answer: C
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Which of the following printers is required when carbon paper is used? A. Inkjet B. Thermal C. Lase D. Impact
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Answer: D
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A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors? A. Use different paper B. Replace the fuser C. Replace the duplexer D. Calibrate the printer
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Answer: D
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Which of the following printer types uses an imaging drum? A. Laser B. Impact C. Inkjet D. Thermal
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Answer: A
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The process of voltage control to limit the volume of liquid delivered is used in: A. laser printers. B. thermal printers. C. impact printers. D. inkjet printers.
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Answer: D
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A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST? A. Toner B. Transfer belt C. Rollers D. Imaging drum
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Answer: C
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Which of the following printers requires manual alignment? A. Laser B. Dot matrix C. Inkjet D. Thermal
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Answer: B
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A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A. A port replicator B. A splitter C. A wireless router D. A print server
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Answer: D
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Which of the following cable types uses a 9-pin connector? A. Parallel B. Ethernet C. USB D. Serial
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Answer: D
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A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this? A. Install shared PCL drivers B. Install a USB hub C. Install a print server D. Enable print sharing
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Answer: D
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A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? A. 16-bit B. 32-bit C. 64-bit D. 86-bit
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Answer: B
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A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port? A. Serial B. Video C. Audio D. Parallel
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Answer: D
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A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT? A. Purchase a maintenance kit B. Use a different weighted paper C. Verify printer cables are connected D. Perform printer head cleaning
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Answer: D
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A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT? A. Power cycle the printer B. Replace the ribbon C. Rewind the ribbon D. Replace the print head
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Answer: B
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A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit? A. Pickup rollers B. Paper tray C. Toner D. Compressed air
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Answer: A
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Which of the following is the MAIN purpose of cleaning the printer during the imaging process? A. It prolongs the toner cartridge's lifecycle B. It takes off any residual toner left after development C. It keeps the printer clean and prolongs its usable life D. It increases the speed of the print process
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Answer: B
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A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue? A. Printer PC is off network B. Printer is low on toner C. Printer needs to be restarted D. Device drivers are corrupted
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Answer: A
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A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from? A. DNS B. SSID C. WPA D. VPN
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Answer: B
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Which of the following is the FIRST step a technician should take to replace a network printer? A. Unplug the network printer then notify users. B. Notify all users before unplugging the printer. C. Save all print jobs, replace the printer and print all saved files. D. Delete all print jobs before replacing the printer.
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Answer: B
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In a laser printer, which of the following components uses heat to apply the toner onto the page? A. Fuser assembly B. Pickup roller C. Transfer roller D. Imaging drum
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Answer: A
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Which of the following describes the process laser printers use to secure toner to paper? A. Bonding B. Transferring C. Duplexing D. Fusing
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Answer: D
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A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? A. Keep printed items for future reference. B. Shred the printed documents. C. Leave the documents on the printer. D. Recycle all printed documents
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Answer: B
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A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? A. Replace ink packs B. Calibrate the printer C. Use a different type of paper D. Replace the USB cable
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Answer: B
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A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task? A. Type "appwiz.cpl" at the run line and install the printer as a shared device. B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name. C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device and go to "Sharing". Select the option to share the device and give it a share name. D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name
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Answer: D
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A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation? A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer. B. Add the printer driver to the %SystemDir%System32Drivers folder, then connect and power on the printer. C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select "install". D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the computer.
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Answer: A
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A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause? A. The print server does not have network connectivity. B. The ISP service is currently not available. C. The user's print drivers are corrupted. D. The printer is low on toner.
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Answer: A
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Which of the following is MOST likely needed when installing a new POS thermal printer? A. RJ-11 B. Operating system disk C. RG-58 D. Drivers
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Answer: D
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While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked? A. Look around the area for hints at what the password might be. B. Find the user and have them enter their password. C. Use third party software to bypass the prompt. D. Try random passwords until it is accepted.
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Answer: B
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Which of the following would BEST protect equipment from power spikes? A. Anti-static mat B. HVAC system C. Surge suppressor D. Power strip
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Answer: C
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A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? A. Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution. B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. C. Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time. D. Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary
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Answer: C
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A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop? A. Grounding wires B. Waterproof mat C. ESD strap D. Cable management straps
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Answer: C
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When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment? A. Do not engage in small talk with a customer; this ensures that no feelings can ever be upset. B. Be wary that some people may be more sensitive to time guarantees on projects. C. Be sensitive to cultural differences that may exist for the other party. D. Be careful not to simplify technical terms with the other party.
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Answer: C
