OBM 15 quiz – Flashcards
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[image]Mutuality of interest |
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9involves win–win situations in which one’s self-interest is served by cooperating actively and creatively with potential adversaries. |
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1.Commitment |
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9substantial agreement followed by initiative and persistence in pursuit of common goals (influence outcome) |
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| Compliance |
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9reluctant agreement requiring subsequent prodding to satisfy minimum requirements (influence outcome) |
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| Resistance |
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9stalling, unproductive arguing, or outright rejection |
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[image]Social power |
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9ability to marshal the human, informational, and material resources to get something done |
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[image]Socialized power |
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9plans, self-doubts, mixed outcomes and concerns for others |
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[image]Personalized power |
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9expressions of power for the sake of personal aggrandizement become paramount |
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[image]Reward power |
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9obtaining compliance by promising or granting rewards. |
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[image]Coercive power |
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9obtaining compliance through threatened or actual punishment. |
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[image]Legitimate power |
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9obtaining compliance through formal authority. |
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[image]Expert power |
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9obtaining compliance through one’s knowledge or information. |
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[image]Referent power |
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9obtaining compliance through charisma or personal attraction. |
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[image]Empowerment |
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9recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation. |
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[image]Participative management |
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9process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization |
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Participative management helps employees fulfill three basic needs: |
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[image]Autonomy [image]Meaningfulness of work [image]Interpersonal contact |
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| Delegation |
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9the process of granting decision-makingauthority to lower-level employees 9amounts to power distribution |
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| Personal initiative is characterized by the following aspects: |
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1.consistent with the organization’s mission, 2.has a long-term focus, 3.goal-directed and action-oriented, 4.persistent in the face of barriers and setbacks 5.self-starting and proactive. |
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[image]Power Assessment |
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| How can you improve your leverage position? |
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| Performance |
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9How can your work make the business more successful? |
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[image]Perception |
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9How can you enhance your reputation, especially with those who can achieve your goals? |
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[image]Partnerships |
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9How can you increase your network of allies and supporters? |
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[image]Organizational politics |
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9intentional acts of influence to enhance or protect the self-interests of individuals or groups |
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[image]Coalition |
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9an informal group bound together by the active pursuit of a single issue |
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[image]Impression management |
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9the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas |
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[image]Job-focused |
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9manipulating information about one’s performance |
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[image]Supervisor-focused |
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| praising and doing favors for one’s supervisor |
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[image]Self-focused |
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9presenting oneself as a polite and nice person |
