MNGT 470 PART 1 – Flashcards

Self concept refers to:

In the Johari Window, the open area is smaller when we:

Represents values that determine whether actions are right or wrong and outcomes are good or bad?

Refers to the necessary stress that activates and motivates people to achieve goals and change their environments

_____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

Which of the following statements about cross-cultural values is true?

One problem with the utilitarian principle of ethical decision making is that:

Many companies like Google try to create positive experiences at work. Which of the following is the major reason for this?

Showing up late to work or not showing up at all represent:

People believe that events in their lives are due to fate, luck, or conditions in the external environment if they have a(n):

Which of the following personality traits is most closely associated with performance in sales and management jobs?

Teams with diverse members, particularly when members are from different occupations:

Employees with high levels of continuance commitment tend to:

Which of these statements about the Myers-Briggs Type Indicator (MBTI) is TRUE?

Organizational citizenship refers to:

An internal attribution is made when there is:

________ refers to the relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies.

People with _____ value assertiveness, competitiveness, and materialism.

Which of the following is a measure of the extent to which people like, respect, and are satisfied with themselves?

Which of the following describes the fundamental attribution error?

As part of the knowledge management process, experimentation is conducive to:

The highest level of emotional intelligence is:

Which of the following statements is true about human capital in an organization?

Anger, fear, joy and sadness represent:

The _____ perspective incorporates ethics and corporate social responsibility into the organizational effectiveness equation.

Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs?

Which of the following is a proposition of the multidisciplinary anchor of organizational behavior knowledge?

The concept of affective organizational commitment includes:

Which of the following statements about globalization and organizational behavior is true?

Which of the following statements is consistent with the concept of contingency anchor?

In the Johari Window, disclosure of information to colleagues results in:

People engage in _____ when they try to modify their behavior to be consistent with required emotions but continue to hold different internal feelings.

_____ refers to the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.

Generally, the brands placed on the upper shelves of supermarkets receive greater attention than those on the lower shelves. This is an example of ___.

George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a senior management position and George soon complains that Sally won't be able to cope with this job. Which of the following errors is George exhibiting?

The open systems perspective of organizational behavior states that:

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. Here, the company is trying to:

Which 'Big Five' personality dimension is most valuable for predicting job performance?

Emotional dissonance:

Organizational behavior (OB) is the study of:

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna is mainly engaging in:

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:

If John takes credit for work done on time, but blames lack of efficient technology for his delays, he is exhibiting the:

The main limitation of the individual rights principle is that:

You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they aren't sure what tasks are included in their job. According to the MARS model, these new employees will likely:

Aptitudes, skills, and knowledge of an individual can be classified as his/her:

Which of the following statements is true about organizational behavior?

ABC Company adopts a flexible work hours program for its internal sales force. It is attempting to:

Employees from cultures with high power distance: readily accept the high status of other people in the organization

_____ occurs when we perceive an inconsistency between our beliefs, feelings, and behavior.