10-3, 10-4 & 10-5 – Flashcards

What will happen to return on investment (ROI) if current assets decrease while everything else remains the same?

If selling and administrative expenses decrease while everything else remains the same, what will happen to return on investment (ROI)?

If a company must decrease its selling price while all of the company's expenses remain constant, what will happen to return on investment (ROI)?

Using ________ may cause a manager to reject a project that would be profitable for the company as a whole.

A manager can increase return on investment (ROI) by doing which of the following?

Which of the following financial performance measures can be used to compare potential projects of different sizes?

The difference between the actual revenues and expenses and the master budget is known as a

The ________ is best for managers to use in order to plan revenues and expenses at different sales volumes.

With regard to a static budget instead of a flexible budget, which of the following is true?

The ________ is a budget based on multiple levels of projected sales or production.

With regard to flexible budgets, which of the following statements is true?

The four perspectives of the balanced scorecard include all of the following except

The number of on-time deliveries would be an example of measuring which perspective?

Employee satisfaction would be an example of measuring which perspective?

The number of repeat customers would be an example of measuring which perspective?

The number of new services offered during the period would be an example of measuring which perspective?

Company growth rates (compared to industry growth rates) would be an example of measuring which perspective?

The number of rework units would be an example of measuring which perspective?

The results of a customer survey about customer experiences with the company's services would be an example of measuring which perspective?

Total hours of continuing professional education taken by employees would be an example of measuring which perspective?

The number of new products developed would be an example of measuring which perspective?

The percentage of market share would be an example of measuring which perspective?

The percentage of products with schematics and detailed operating instructions available within the company's information system for use by customer service representatives would be an example of measuring which perspective?

The number of defects found during the manufacturing process would be an example of measuring which perspective?

The ________ approach recognizes that both financial and operational performance measures should be considered when evaluating company performance.

The ________ perspective from the balanced scorecard helps managers answer the question, "How do we look to shareholders?"

The ________ from the balanced scorecard focuses on continuing to improve and create value.

The ________ from the balanced scorecard focuses on determining if customers are satisfied.

The ________ from the balanced scorecard focuses on determining the company's "climate for action."

Return on investment and revenue growth would be examples of

The number of employee suggestions implemented and percentage of the sales force with access to real-time inventory levels would be examples of the

The number of warranty claims would be an example of the

Customer satisfaction ratings would be an example of the

Cash flows from operations and gross margin growth would be examples of the

New product development time would be an example of the