Chapter 6 Possible Exam Questions – Flashcards

Which of the following involves making decisions about how specialized jobs should be, the rules to guide employees' behaviors, and at what level decisions are to be made? -organizational design -departmentalization -work specialization -formalization -centralization

What is one of the downsides of work specialization? -the increase in overall worker salaries -the increase in worker fatigue -inefficiently use of workers' skills -the decrease in skilled labor -the increase in efficiencies

Which of the following describes customer departmentalization? -it divides by the particular type of customer an organization seeks to reach -it groups on the basis of geography or territory -it focuses attention on major product areas in the corporation -it groups activities is by functions performed -it groups activities on the basis of work or customer flow

Which of the following represents the line of authority extending from upper organizational levels to lower levels, which clarifies who reports to whom? -chain of command -power -authority -unity of command -responsibility

Which of the following is not a form of departmentalization? -geographic -functional -product -customer -work specialization

What is one of the major weaknesses inherent in a mechanistic organization style? -no clear authority or power figures -low work specialization -flexible hierarchy -informal structure with lack of control -inability to react to environmental change

Which of the following structural designs typically uses a mechanistic model? -fewer than 2,000 employees -innovative strategy -non-routine technology -mass production -dynamic environment

Which of the following is a characteristic of a mechanistic organization? -few rules -decentralized decision making -high specialization -informal communication -wide span of control

Which of the following structural designs typically uses an organic model? -cost-control strategy -mass production -more than 2,000 employees -routine technology -dynamic environment

Which of the following is not characteristic of organic organizations? -few rules -formal communication -strong collaboration -adaptable duties -wide spans of control

What is the primary benefit of the functional structure? -specialization -formalization -global vision -focuses on results -accountability

Which of the following uses its own employees to do some work activities and networks of outside suppliers to provide other needed product components or work processes? -matrix -mechanistic -divisional -network -organic

Which type of organizational design breaks the unity-of-command concept? -matrix -bureaucracy -boundary-less organization -simple -virtual organization

What type of organization serves as a contracting service, hiring consulting workers on a project-to-project basis? -virtual -organic -learning -network -mechanistic

Which of the following identifies a disadvantage of matrix structure? -dual lines of authority and combines more than one departmentalization -following chain of command, with limitless spans of control, and replacing departments with empowered teams -highly routine operating tasks, very formalized rules and regulations, tasks grouped into functional departments, centralized authority, narrow spans of control, and decision making that follows the chain of command -small, core organization that outsources major business functions -low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization

Which of the following is a work arrangement in which employees work remotely and are linked to the workplace by computer? -telecommuting -compressed work week -contingent employees -job sharing -flextime

A reaction to a changing environmental dynamic that involves the use of primarily contracted, non-full-time employees utilizes _______. -a contingent workforce -flextime -telecommuting -job sharing -a compressed work week

A municipal government, in reaction to declining tax revenues, decides to limit services to the public by closing city offices on Fridays while keeping them open longer on other days to accommodate the extra demand. What strategy is this city employing? -flextime -contingent workforce -job sharing -learning organization -compressed workweek

Which of the following describes an organization that has developed the capacity to continuously learn, adapt, and change? -matrix -centralized -mechanistic -learning -bureaucratic

Which of the following is a work scheduling option in which employees are required to work a specific number of hours per week but can vary when they work those hours within certain limits? -compressed work week -telecommuting -contingent employees -flextime -job sharing