Chapter 12 Reviewing the Basics – Flashcards
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What are the six steps that you can use to solve any computer problem?
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1) Interview the user and back up data, 2) Examine the system and form a theory of probable cause or your best guess, 3) Test your theory, 4) Plan a solution and implement it, 5) Verify all works and take appropriate preventive measures, and 6) Document what happened and the outcome.
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Blue screen errors happen when which type of processes encounter an error?
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Processes running in kernel mode
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In what folder are driver files stored?
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C:WindowsSystem32drivers
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What is the command to use the Memory Diagnostics tool?
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mdsched.exe
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What method can you use to test memory on a Windows XP system by using the Memory Diagnostics tool without having to install Windows 7 or Vista on the system?
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Boot the system from the Windows 7/Vista DVD and click Windows Memory Diagnostics Tool under the System Recovery Options
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What is the command to use the System File Checker to immediately verify system files? To verify system fi les on the next restart?
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sfc /scannow, sfc /scanonce
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How many bits does an x86-based operating system process at one time?
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32 bits
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What GUI tool can you use to stop a program that is hung?
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Task Manager
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What command-line tool can you use to stop a program that is hung?
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Taskkill or tskkill
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How can you eliminate the possibility that an application error is caused by another application or service running in the background?
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Run the application after starting the system in Safe Mode.
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How does Windows know which application to use to open a file when you double-click the file in Windows Explorer?
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Windows uses the file extension and associates a file extension to an application.
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Which Windows tool can you use to install the drivers needed so that a user can open a data file using an application that is normally not used with the file?
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Data Sources (ODBC)
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Which two tools might a software developer or system administrator use to register a component of an application in the Windows registry?
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Component Services (COM+) and Regsvr32
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If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume?
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The problem is not with the application but with the OS, device drivers, or other programs loaded at startup.
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When an application written for Windows XP does not work in Windows 7, which tool should you attempt to use first to solve the problem, Compatibility Mode or XP Mode? Why?
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Compatibility Mode because it uses less system resources than XP Mode.
