Chapter 8: Producing Quality Goods and Services – Flashcards

a process in operations management in which raw materials are broken into different

the total or near-total use of machines to do work

the amount of products or services that an organization can produce in a given time

a process in which machines and equipment do most of the work

the use of computers to aid in the development of products

the use of computers to plan and control manufacturing processes

a computer system that not only helps to design products but also controls the machinery needed to produce the finished product

a manufacturing process in which a firm produces the same product(s) over a long period of time

the development of a plan for converting an idea into an actual product or service

a single production system that combines electronic machines and computer-integrated manufacturing

utility created by people converting raw materials, finances, and information into finished products

the examination of the quality of work-in-process

a manufacturing process in which a firm's manufacturing machines and equipment are changed to produce different products

a network of national standards institutes and similar organizations from different countries that is charged with developing standards for quality products and services that are traded throughout the globe

the process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs

a system designed to ensure that materials or supplies arrive at a facility just when they are needed so that storage and holding costs are minimized

a process in which people must do most of the work

a manufacturing approach that enhances efficiency, identifies and eliminates waste, and increases profits

an award given by the U.S. president to organizations that apply and are judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services

a manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time

a computerized system that integrates production planning and inventory control

all activities required to produce goods and services

the period during which an operational plan will be in effect

the arrangement of machinery, equipment, and personnel within a production facility

the process of creating a set of specifications from which a product can be produced

a group of similar products that differ only in relatively minor characteristics

the average level of output per worker per hour

all the activities involved in obtaining required materials, supplies, components, and parts from other firms

a team of employees who meet on company time to solve problems of product quality

the process of ensuring that goods and services are produced in accordance with design specifications

a set of activities intended to identify new ideas that have the potential to result in new goods and services

the use of programmable machines to perform a variety of tasks by manipulating materials and tools

the process of ensuring that materials and other resources are at the right place at the right time

an economy in which more effort is devoted to the production of services than to the production of goods

a disciplined approach that relies on statistical data and improved methods to eliminate defects for a firm's products and services

a process in operations management in which raw materials or components are combined to create a finished product

the ability of a good or service to satisfy a human need