Organizational Behavior – Ch 10 – Flashcards

_____________ are higher-order aspirations, such as an organization's vision or mission. A) Subordinate goals B) Superordinate goals C) Differentiators D) Buffers E) Integrators

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party. T/F

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies? A) Forcing B) Avoiding C) Yielding D) Problem-solving E) Compromising

Employees in engineering and marketing often disagree with each other mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is: A) differentiation. B) ambiguity. C) scarce resources. D) goal incompatibility. E) task interdependence.

When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side. T/F

_________ involves calculating the cost of walking away from the negotiating relationship. A) The MARS model B) The bargaining zone C) BATNA D) MBWA E) Managing task interdependence

Integrators have direct authority over the departments they integrate, so they rely on legitimate power to manage conflict and accomplish the work. T/F

Constructive conflict: A) is apparent when the conflict is explained in terms of interpersonal incompatibilities. B) is more likely to trigger defense mechanisms and a competitive orientation among team members. C) encourages employees to re-examine their basic assumptions about a problem and its possible solutions. D) is the opposite of task-related conflict and often involves verbal attacks. E) increasingly relies on distorted perceptions and stereotypes.

When team norms encourage ____, team members learn to appreciate honest dialogue without personally reacting to any emotional display during the disagreements. A) conscientiousness B) openness C) introversion D) neuroticism E) agreeableness

Which of the following is an advantage of having moderate levels of organizational conflict? A) It boosts employee motivation. B) It energizes people to evaluate alternatives. C) It reduces distorted perceptions and stereotypes. D) It promotes organizational communication. E) It helps reduce organizational politics.

The problem solving conflict management style involves a high degree of assertiveness and cooperativeness. T/F

It is possible to agree on a common goal yet still experience conflict due to differentiation. T/F

__________ involves trying to obtain the best possible outcomes for yourself and your constituents. A) Sharing value B) Creating value C) The bargaining zone D) Claiming value E) BATNA

Incompatible goals, differentiation, and ambiguous rules are: A) situational influences on conflict resolutions. B) strategies used in the inquisition approach to third-party conflict resolution. C) indicators of effectiveness in third-party conflict resolution. D) situational influences on negotiations. E) sources of potential conflict.

Managers tend to prefer which of the following types of third-party intervention whereby they dominate the intervention process as well as make a binding decision? A) Compromise B) Arbitration C) Competition D) Inquisition E) Mediation