MIS Test 1 Answers – Flashcards
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Why do students need to study information technology?
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Information technology is everywhere in business
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Which of the following is considered information?
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Best-selling item by month
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Which of the following considered data?
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Quantity
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Which of following is not a topic associated with the information age?
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College statistics for data
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What is information collected from multiple sources - such as suppliers, customers, competitors, partners, and industries - that analyzes patterns, trends, and relationships for strategic decision making?
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Business intelligence
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As companies move from data to knowledge, they start to include more and more variables for analysis, resulting in better, more precise support for ______.
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both decision making and problem solving
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How are the majority of companies today typically organized?
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By departments or functional areas
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How does the text recommend that a company operate if it wants to be successful in the information age?
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Interdependently between departments.
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Information technology can enable departments to more efficiently and effectively perform their core ________
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business operation
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Which four elements are included in systems thinking?
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Input, Process, Output, and Feedback
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What is a competitive advantage?
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A feature of product or service on which customers place a greater value than on similar offerings from competitor.
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Which of the following is not a typical way that a company would duplicate a competitive advantage
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carrying large product inventories
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A business strategy achieves a specific set of goals, which include ______
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ALL OF THE ABOVE
Developing new products or services and attracting new competition.
Increasing costs and attracting new competition.
Attracting new customers and developing new products or services.
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Competitive intelligence is the process of gathering information about the competitive environment including?
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ALL OF THE ABOVE
Competitor's employees
Competitors' differentiated processes
Competitors' plans
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Identifying competitive advantages can be difficult and explains why they are typically ______.
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Temporary
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Updating business strategies is a continuous undertaking undertaking, as internal and external environments _________.
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Rapidly Change
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**Which of the following is a reason why competitive advantages are typically temporary?
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ALL OF THE ABOVE
The competitors hiring your key employees.
The competitors seeking ways to duplicate your business operations.
The competitors acquiring new technology.
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**Which of the following is including in Porters Five Forces Model.
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The power of competitors
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What is one of the most common ways a company can decrease supplier power?
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Use MIS to find and create alternative products
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Which of the following represents a typical supply chain?
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Suppliers - Company - Customers
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What does supply chain management involve?
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The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.
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What is CRM?
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Both a technology and a strategy?
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What is a business process?
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A standardized set of activities that accomplish specific task, such as processing a customer's order.
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What is business process reengineering?
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The analysis and redesign of workflow within and between enterprises.
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What is the purpose of business process reengineering?
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To make all business processes the best-in-class.
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What is the key word in ERP?
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Enterprise
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What is enterprise-wide resource planning?
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Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
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What are the three phases in the evolution of CRM?
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Reporting, Anlayzing, Predicting
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T/F A business process is the analysis and redesign of workflow within and between enterprises.
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False
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Which of the following is not a valid way that a RM system can collect information?
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Customer's personal computer
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What type of metrics measure throughput, speed, and availability?
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Efficiency MIS metrics
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Which term is used to describe the ease with which people perform transactions and/or find information?
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Usability
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The quantifiable metrics a company uses to evaluate progress toward critical success factors are called.
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Key performance indicators
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The quantifiable metrics a company uses to evaluate progress toward critical success factors are called:
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Key performance indicators
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On the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate.
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Upper right-hand corner
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**What type of metrics includes number back order, customer order promised cycle time, and customer order actual cycle time?
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SCM
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T/F Benchmarks are baseline values the system seeks to attain.
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True
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T/F Effectiveness MIS metrics include throughput, speed, and availability.
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False
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T/F Measuring the amount of website traffic is the best way to determine a website's success.
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False
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Which of the following is a type of metric based on website data?
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ALL OF THE ABOVE
Number of visits to a website
Number of abandoned registrations
Number of abandoned shopping carts.
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Which of the following activities does a CIO perform?
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Oversees all uses of information technology.
Ensures the strategic alignment of IT with business goals.
Ensures the strategic alignment of IT with business operation.
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Broad function of a CIO include all of the following except:
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Building and maintaining strong customers processes.
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Which issue concerns CIOs the most?
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Enhancing customer satisfaction
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Who is responsible for ensuring the throughput, speed, accuracy, availability of an organization's information technology?
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CTO
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Who is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks from hackers and viruses?
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CSO
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What gives a person the legal right to use copyrighted material in certain situations?
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Fair use doctrine
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What are the principles and standards that guide our behavior toward other people?
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Ethics
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What is a broad term encompassing the protection of information form accidental or intentional misuse by persons inside or outside an organization?
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Information security
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Trina Hauger works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's role at Johnson Electric.
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CPO - Chief Privacy Officer
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T/F Job titles, roles, and responsibilities do not differ form organization to organization.
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False
