Op Mgmt exam 3 – Flashcards
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What is the FedEx superhub?
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Memphis, TN
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What is the major difference in focus between a location decision in the service sector vs. the manufacturing sector?
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The focus in service is on revenue maximization, while the focus in manufacturing is on cost minimization
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Which of the following statements is NOT true regarding location decisions?
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Once mgmt is committed to a speciic location, many costs become relatvely easy to reduce
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Which of the following is NOT a key success factor in the country location decision?
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Zoning Restrictions
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Key success factors in country location decision:
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Location of markets, labor productivity, and governmnet rules
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Which term refers to the locaiton of competing companies near eachother?
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Clustering
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Which of the following is NOT an example of tangible costs?
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Public trandportation facilities
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Which of the following factor-rating method steps comes EARLIEST?
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Assign a weight to each factor to reflect importance in the company's objectives.
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The transportation Model:
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Determines the best pattern of shipments from several points of supply to several points of demand
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Which is NOT one of the four predictive variables in La Quinta's regression model that predicts motel selection behavior and success of a site?
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The number of hotel rooms in the vicinity
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Which technique might a service or retail organizaiton use to mae a location decision?
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Traffic Counts
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A goods-producing location decision would likely emphasize the importance of which of the following?
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Utility and labor costs
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What is a system that stores and displays info that can be linked to a geographic location?
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GIS
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The objective of human resource strategy is to:
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manage labor and design jobs so people are effectively and efficiently utilized
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Human resource strategy includes the decision areas of
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Labor planning, job design, and labor standards
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Which is NOT one of the constraints on human resource strategy
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The location decision may determine seasonality and stability of employment
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Which of the following statements is NOT true
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Implementing a flexible workweek often moves employees to part-time status
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a flexible workweek is sometimes called
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a compressed work week
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Job enrichment:
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Includes some of the planning and control necessary for job accomplishment
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the difference between job enrichment and job enlargement is that
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enlarged jobs contain a larger number of similar tasks, while enriched jobs include control necessary for job accomplishment
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Which among the following has the highest level of job expansion along the job design continuum
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Empowerment
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Ergonomics is the study of
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the human interface with the environment and machines
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Which of the following is NOT clasified as a work-environment factor?
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Feedback
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Which of the following is NOT true about ethics in the worplace?
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Operations managers are responsible for ensuring safe working conditions, while human resource managers ensure equal opportunity
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Management should foster a work envronment based on
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mutual trust and commitment
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What term means that both management and employees strive to meet common objectives?
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mutual commitment
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Labor planning is determining staffing policies that deal with all EXCEPT which of the following?
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Quality of work life
