5.01 Business Etiquette and Business Communication – Flashcards
Unlock all answers in this set
Unlock answersquestion
Business Etiquette
answer
The rules of good workplace manners.
question
Netiquette
answer
Describes good Internet behavior. These rules should be the same behavior you follow in real life.
question
Email Etiquette
answer
Use correct spelling. Keep your message short. DO NOT USE ALL CAPS!
question
Proper Etiquette Tips
answer
Inflect your voice. Use proper diction. Use appropriate body language and gestures. Maintain eye contact with audience.
question
Communication
answer
The exchange of information between sender and receiver.
question
Communication Skills
answer
Speaking, Listening, Reading, and Writing
question
Speaking
answer
Have a clear idea of your: purpose, audience, subject
question
Tips for Good Speaking Habits
answer
Make eye contact, address people by name, check your posture and facial expressions, use appropriate gestures, avoid non-words, stress key ideas, use correct pronunciation, practice enunciation, be enthusiastic and positive.
question
Active Listening
answer
Respond with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, sit up straight, lean forward, smile, or nod.
question
Workplace Listening
answer
Jot down summaries, focus on key words and main ideas, note actions you need to take, use bullets, asterisks, and arrows to show ideas that are related or connected.
question
Reading Techniques
answer
Preview, Skimming, Context Clues
question
Writing Techniques
answer
Organize your writing, watch your tone, proofread, edit your work.
question
Memorandums
answer
Use to communicate with others in the same office. Be brief, focus on a limited topic, and be informal in tone.
question
Electronic Mail
answer
Most common form of business communications. Fastest way to communicate with other people.
question
Business Letters
answer
A formal method used to communicate with people outside the office such as customers and suppliers. They are usually printed on company letterhead or stationery.
question
Reports
answer
Use to communicate the results of research. Title is centered, in ALL CAPS two inches from the top, QS after the title, key the body in DS.
