Ways of developing effective communication

Communication is ‘Two way’ process. When you communicate you interpret the other person’s responses and react with your own thoughts and feelings. If you weren’t paying attention to the other person, you wouldn’t know what to say or to do next, so therefore, listening to the other person is very important as it leads you to the next step.

When good communication is missing, health professionals can misunderstand what is being said to them, furthermore patients may not understand their rights and the choices available to them.

When there are people that are ill and lonely, they are more vulnerable, so it is crucial that communication with people that suffer from this is to the best quality. If communication was poor with people that are ill and lonely, they would upset, and it would also irritate them.

Every year the health service receives many complaints from patients about poor, or lack of, communication from the nurses and doctors. There are many types of communications, and in this essay will be defining all the types of communications.

One to one conversations

The scenario I have used here is a boss talking to an employee

When starting a conversation with someone it is important that you are creating a feeling which allows the person to feel comfortable with, i.e. you wouldn’t normally start a conversation by shouting at somebody, simply because they wouldn’t feel comfortable to carry on with the conversation. It is also important that before you start a conversation, you don’t go into great detail, the conversation should flow, I.e.

A boss wouldn’t start a conversation by telling an employee they are made ‘redundant’. In this case what should be done is, the employee should be told to have a seat, and then the boss should talk about how the job is going, and gradually start talking about how there is not a lot of work, after this the boss should say that the employee is getting made redundant.

As this conversation goes on it is important that the boss makes the employee feel relaxed and happy to talk with the boss. It is important for the boss to greet the employee this could be done by saying ”good morning, how are you today?”. The employee will feel welcomed and will feel as if the boss wants to talk to him, after greeting and the warm up stage the boss can then start talking about the business matter. After this has been said, the boss should want to leave the employee with a good type of emotion, he might say ” I look forward to seeing you soon”.

How does this link to health and social care?

A doctor may be talking to a person seeking advice, they may be pregnant and may be looking for help. The health and social care worker, will be talking to a girl that is pregnant she may not want nobody knowing, she would rather to talk to a stranger and seek advice. The job of the health and social care worker would be to help the girl give her numbers so that she can contact people when she needs help. She will also be told about how the process will be undertaken and what has to be done.

Group communication

There are different types of group communication, group communication can be helpful. The reason for this is because it allows different people express different ideas which then lead on to making decisions. I will explain the different types of communication.

Group ‘atmosphere’:

Group discussion would only work well if people want to be involved. The reason for this is because if somebody is forced into being in a group they may not be able to express their feelings and ideas, simply because they may be worried about how people may react to them. In this case people would stay quite and try not to talk unless they are asked to. In group conversation people are not asked to talk, they should want to talk and express feelings and bring ideas to the group. It is crucial that the group has the right atmosphere. Formal groups often use different methods in order to get the group atmosphere started. It’s like being friends with the group within 2minutes. The way in which this is done is the group may be asked to talk about themselves and what their hobbies are and also what they do for a living.

Creating the right group atmosphere involves ‘maintaining’ the group and so this aspect of group communication is often called group maintenance.

Group leaders:

Having a group leader is important as long as they don’t stop other from expressing their ideas; the main task of a group leader is to make sure everything is going correctly. One of the main task of a group leader is to keep everything in the group under-control. This means making sure that the group doesn’t not go ”off the point” the reason for this is because having a group discussion or debate leads to conversations sometimes missing the point. The role of a group leader is to make sure everybody is getting involved and everybody’s ideas are expressed.

Thinking through what you are going to say:

In formal groups it is important to thing through your points before sharing them with the whole group. When in a group the points you make should be clever and powerful points so that this prevents conversations from being time consuming. Usually when somebody is told to represent a group they are made to make points of what is going to be said. I.e. when an entrepreneur is told to talk about a business plan, in dragons den with a group of people. This could be hard sometimes because the entrepreneur has to remember facts and figures it’s like the conversation is rehearsed and if one thing goes wrong it is possible for the next thing to go wrong.

Taking turns:

There are many groups which have no group leader; if there is a group that has no group leader it is important for the people in group to know when to talk and to know when it is their turn to talk. When a speaker is finishing, they usually signal this by lowering their voice tone, slowing the pace of talking and looking around at other people in the group. The next person to talk knows that it is their turn by watching the eyes of other group members. Most of the time people within a group get carried away and usually start speaking at once this shows that everybody is talking and then nobody is listening to anyone else.

Use of space:

Group communication can be improved when people in a group can see other people’s face. Group communication is much harder when people are sitting in rows. When communicating in groups it is important for people to know when they should talk and looking at the impressions on other peoples faces allows you to know when you should start talking. If people sit in a circle then everyone can see everyone else’s face. You have to be able to understand the messages in other people’s face in order to know when to talk next.

How does this link to health and social care?

Group communication is a big deal for professionals, every day they may have a meeting in which they can talk about how the week is planned to go or the aims and objectives of the month. A person in this could be a head master of a school, he may talk to all the teachers and then allow any questions to be asked.

Speech and language: informal and formal communication

There are two types of communication informal and formal communication both can be used to talk to people politely.

Informal communication

People often use informal communication when they know people well, for example, with friends and family. There are some people that use words and phrases that other groups may not be able to interpret easily such as ”was sup” or ” how’s it goin’ bro’?”. These types of communication may feel friendly and welcoming within the same group but other groups from other places in the world may not be comfortable with the term ”was sup”. It can be difficult to understand the informal communication of people from different social groups.

How does this link to health and social care?

Being in the middle of an informal conversation allows people to be relaxed. A health and social care worker may talk to a friend or a colleague in a informal manner, for example, a teacher would talk to the students formally, and may talk to their friends informally.

Formal conversation

Health and social care work often involves the need for formal communication. For example, if you opened the door to a door to door sales person, they might greet you with ” good afternoon sir, is it alright if you can spare me 2minutes of you time please?”. This formal communication might be understood by a wide range of people. The door to door sales person being able to greet the occupier of the house shows respect and shows that he will not be wasting time.

Sometimes it is often risky to use informal language unless too are sure that other people expect you to do so. If you are treated informally, you may interpret this as not being treated seriously, in other words ‘not being respected’ In day to day business conversations it is important that you are treated with respect or you would take the conversation or offer to be a ”joke”.

You wouldn’t really feel respected if a door to door sales person was to knock on the door and say ” bruv, this only gonna take 2mins init”, if this is how a conversation started when you opened the door. First thought that would come to mind is ‘I shouldn’t have opened the door’, after this you wouldn’t really feel to listen, you’d make up an excuse so that you can shut the door on the salesmen because of how they greeted or started the conversation.

How does this link to health and social care?

A formal conversation can link by professionals in many different ways. Health and social care workers talk formally to people on a day to day basis it is apart of their job to understand how people feel and to understand how to greet others making them feel comfortable and welcome. If they were not to do this well enough they would show that they do not respect the person they are talking to.

Nonverbal communication

Non verbal communication, can tell somebody a lot about a person with out even talking to them, it allows people to understand others by judging them from eye contact, gestures and movement. You will be able to tell whether or not they are tired or rude.

Non verbal means ‘with out words’, so non- verbal communication is the messages that we send with out using words. We send messages using our eyes, the tone of our voice, our facial expression, our hands and arms, gestures with our hands and arms , the angle of our head, the way we sit or stand and the tension of our muscles.

All of the above allows somebody to judge how somebody feels. For example, if I saw somebody sitting alone and looked down, I’d ask ‘what’s wrong?’ I have guessed that something is wrong with my friend with out them saying anything to me; this is because of how I judged them from their body language. Many people judge others by the body language and it is important that people do not feel threatened when you walk past as they may think they have done something wrong or may not talk to you if they see you again because of the ”first impression” they were given.

How does this link to health and social care?

This can be interpreted to health and social care because a professional in sign language could be helping a deaf student learn something or they can be saying something to the student none verbally. The sign worker would, be able to understand how the student interprets by looking at their facial expressions.


Touching is another form of non-verbal communication, this is popular and allows people express many different feelings, touching is more of a feeling that can be adjusted, its something that may happen with out thought, or something that has been wanting to happen for a long time.

The problem with touch is that it can easily be misinterpreted. You might be trying to comfort someone by holding their hand but they may interpret this touch as an attempt to dominate. It Is always a good idea to ask if you can touch.

When people have had an argument with one and other and things get out of hand they tend to start hitting each other the reason for this is so that they can express their feelings they can show what they are feeling inside, for example a women may slap her partner, her partner will know how she feels. Another example could be two people fighting with each other, letting of steam. If someone is very tense their shoulders might stiffen, their face muscles might tighten and they might sit or stand rigidly. A tense face might have a firmly closed mouth with lips and jaws clenched tight. A tense person might breathe quickly and look hot.

There are many different types of feelings when being touched or touching, being sexually touched can allow two people to express feelings for each other, also giving a pleasant hug to a friend shows a level of care.

How does this link to health and social care?

This links because a professional vet may be wanting to teach a dog how to sit or how to be quite, the vet may use facial expression to show that they are angry at the dog a typical facial expression would be the vets eye’s fully expanded. This will make the dog feel they have done something wrong. If the dog is listening and doing what they are being told the vet may stroke the dog, which shows care and love.