Total customer satisfaction is measured based on the relationship of ________.

Question
Total customer satisfaction is measured based on the relationship of ________. – Q/A (Question and Answer)

Test Answer

A) expected value and total customer benefit B) perceived performance and expectation C) advertised outcomes and real outcomes D) past experience and present experience E) customer attitude and salesperson’s attitude

Answer:

B) perceived performance and expectation

Unlock this answer Join StudyHippo to unlock
unlock
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New