There are exceptions to the organization order of messages with bad news. Which of the following bad-news messages should be organized using the direct strategy?

a. an announcement of changes in business services. b. a layoff notice for a long-time employee c. A denial of benefits on an insurance claim to an angry customer. d. A notice of an unexpected plant closure to the city council and mayor.

Answer:

a. an announcement of changes in business services.

Use the direct strategy to announce the change of business services because your audience may otherwise ignore this information. All other topics should use the indirect strategy because they are likely to provoke hostile responses or cause personal upset.

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